All Systems Operational
About This Site
Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.
For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/
Central Station
Operational
ELAPP
Operational
Boarding
Operational
Email Notification
Operational
ELAPP API
Operational
File Transfer Mailbox
Operational
MerchantFlo
Operational
SFTP Mailbox
Operational
Transaction Central
Operational
Hosted
Operational
Virtual Terminal
Operational
Recurring Billing
Operational
Batch Upload
Operational
Web Services
Operational
ACH Processing
Operational
Transaction Express (TXP)
Operational
Hosted
Operational
Virtual Terminal
Operational
Batch Upload
Operational
Recurring Billing
Operational
Tokenization / Manual Billing
Operational
ProcessNow / Mobile Payment Acceptance
Operational
ACH Processing
Operational
Web Services
Operational
Integrated Widget
Operational
TransIT
Operational
Merchant Center
Operational
Hosted
Operational
WebPASS / Virtual Terminal
Operational
CounterPASS/POS
Operational
MultiPASS / API Integration
Operational
Mobile Payment Acceptance
Operational
Settlement / Funding
Operational
Auto-Boarding
Operational
Transaction Summary
Operational
TransLink
Operational
Info Center
Operational
Merchant Authorization Platform/Core
Operational
Batch Authorization System (BAS)
Operational
Saratoga
Operational
Sierra
Operational
Summit
Operational
Genius POS
Operational
Platform Overall
Operational
Server & Platform Connectivity (API)
Operational
Back Office (Portal)
Operational
Global Payments - Canada
Operational
GSAP Canada
Operational
GNAP Canada
Operational
GPEcom Canada
Operational
Portico Canada ATL/RIC
Operational
Portico Canada GCP
Operational
Portico Canada VT
Operational
GPAPI Canada
Operational
Loblaws Only
Operational
EVO
Operational
Heartland
Operational
NWS / PetroPay
Operational
VAPS
Operational
Exchange
Operational
Portico
Operational
Heartland ACH
Operational
Heartland Bill Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GPC Courtesy advisory - May 21, 2026 - CHG00051595: Network Maintenance in Richmond Data Center May 20, 2026 22:00 - May 21, 2026 05:00 MDT
Please see below maintenance advisory regarding Network Maintenance in Richmond Data Center scheduled for May 21, 2026.
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 21, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Thursday, May 21, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 12, 2026 - 15:18 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 21, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Thursday, May 21, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 12, 2026 - 15:18 MDT
GPC Courtesy Advisory - CHG00050197 - May 26, 2026 - Network Maintenance in Richmond Data Center May 25, 2026 22:00 - May 26, 2026 05:00 MDT
Please see the below maintenance advisory regarding Network Maintenance in Richmond Data Center scheduled for May 26th, 2026.
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 26th, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Tuesday, May 26th, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations.If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 13, 2026 - 14:32 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 26th, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Tuesday, May 26th, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations.If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 13, 2026 - 14:32 MDT
Batch Authorization System Scheduled Weekly Maintenance May 26, 2026 19:00 - May 27, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, May 26, 2026, and 6:00 AM MT on Wednesday, May 27, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on May 11, 2026 - 10:23 MDT
Posted on May 11, 2026 - 10:23 MDT
GPC Courtesy Advisory - CHG00050028 - May 27, 2026 - Network Maintenance in Richmond Data Center May 26, 2026 22:00 - May 27, 2026 05:00 MDT
Please see the below maintenance advisory regarding Network Maintenance in Richmond Data Center scheduled for May 27, 2026.
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 27, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, May 27, 2026.
This maintenance is scheduled to begin at 0:00 a.m. ET and end at 07:00 a.m. ET.
During the maintenance window we do expect minimal to no impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 11, 2026 - 09:42 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 27, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, May 27, 2026.
This maintenance is scheduled to begin at 0:00 a.m. ET and end at 07:00 a.m. ET.
During the maintenance window we do expect minimal to no impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 11, 2026 - 09:42 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center on May 27, 2026 May 26, 2026 22:00 - May 27, 2026 05:00 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 27, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, May 27, 2026. This maintenance is scheduled to begin at 0:00 a.m. ET and end at 07:00 a.m. ET.
During the maintenance window we expect minimal to no impact. If you experience any issues,
please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 08, 2026 - 09:58 MDT
Effective May 27, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, May 27, 2026. This maintenance is scheduled to begin at 0:00 a.m. ET and end at 07:00 a.m. ET.
During the maintenance window we expect minimal to no impact. If you experience any issues,
please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 08, 2026 - 09:58 MDT
*Revised* GPC Courtesy Advisory - CHG00050596 -May 27, 2026 - Portico 3.52 Prod Release on Maple (ATL/RIC) May 27, 2026 02:00-05:00 MDT
Please see the below maintenance advisory regarding Portico 3.52 Prod Release on Maple (ATL/RIC) scheduled for May 27, 2026
Note : This maintenance has been rescheduled from May 13 to May 27.
Scheduled Maintenance: Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective May 27, 2026
Please be advised Global Payments will be performing Portico version 3.52 release to the production environment on Wednesday, May 27, 2026. This maintenance is scheduled to begin at 04:00 A.M. ET and end at 07:00 A.M. ET the same day. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in-flight merchant traffic during the failover from one data center to the other.
api2-na.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 15, 2026 - 12:47 MDT
Note : This maintenance has been rescheduled from May 13 to May 27.
Scheduled Maintenance: Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective May 27, 2026
Please be advised Global Payments will be performing Portico version 3.52 release to the production environment on Wednesday, May 27, 2026. This maintenance is scheduled to begin at 04:00 A.M. ET and end at 07:00 A.M. ET the same day. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in-flight merchant traffic during the failover from one data center to the other.
api2-na.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 15, 2026 - 12:47 MDT
Genius POS Scheduled Weekly Maintenance May 27, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Wednesday, May 27, 2026. While the release is completed, no user impacts are expected.
Posted on May 11, 2026 - 10:07 MDT
Posted on May 11, 2026 - 10:07 MDT
CHG00050306 - Courtesy Advisory - May 28, 2026 - Network Maintenance in Richmond Data Center May 27, 2026 22:00 - May 28, 2026 05:00 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 28, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond
Data Center on Thursday, May 28, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET
and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will
be routed away or redirected to one of our other datacenter locations. If you experience any issues,
please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any
questions regarding this announcement.
Posted on May 18, 2026 - 17:14 MDT
Effective May 28, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond
Data Center on Thursday, May 28, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET
and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will
be routed away or redirected to one of our other datacenter locations. If you experience any issues,
please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any
questions regarding this announcement.
Posted on May 18, 2026 - 17:14 MDT
GPC Courtesy Advisory - CHG00050097 - May 28, 2026 - Network Maintenance in Richmond Data Center May 27, 2026 22:00 - May 28, 2026 05:00 MDT
Please see the below maintenance advisory regarding Network Maintenance in Richmond Data Center scheduled for May 28, 2026.
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 28, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Thursday, May 28, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 15, 2026 - 12:40 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective May 28, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Thursday, May 28, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 15, 2026 - 12:40 MDT
*Revised* GPC Courtesy Advisory - May 28th, 2026 - Interac IDP - MobilePay TSP Maintenance May 28, 2026 20:00 - May 29, 2026 04:00 MDT
Below maintenance has been rescheduled from May 14th, 2026 to May 28th, 2026
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: May 28th, 2026 - 22:00 EDT
Planned End Date/Time: May 29th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac
Description: Certificate update on the firewalls
Service Affected: Interac MobilePay TSP Service
Issuer: All issuing banks processing MobilePay
Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.
Interac Change #: 90519
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on May 11, 2026 - 09:36 MDT
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: May 28th, 2026 - 22:00 EDT
Planned End Date/Time: May 29th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac
Description: Certificate update on the firewalls
Service Affected: Interac MobilePay TSP Service
Issuer: All issuing banks processing MobilePay
Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.
Interac Change #: 90519
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on May 11, 2026 - 09:36 MDT
GPC Courtesy Advisory - CHG00047625 - May 29, 2026 - GSAP NA Platform Maintenance May 29, 2026 19:00-22:00 MDT
Please see the below maintenance advisory regarding GSAP NA Platform maintenance scheduled for May 29, 2026.
Scheduled Maintenance: GSAP NA Platform maintenance
Effective May 29, 2026
Please be advised regarding targeted GSAP-NA (G2-NA) Platform maintenance to be conducted Friday May 29th, 2026. Our change window begins at 9:00pm ET and will conclude at approximately 12:00am ET next day.
Planned activities include GSAP SM database quarterly maintenance.
- Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be unavailable between 9:00pm ET and approximately 12:00am ET next day.
- There will be no impact to transaction processing.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 20, 2026 - 09:48 MDT
Scheduled Maintenance: GSAP NA Platform maintenance
Effective May 29, 2026
Please be advised regarding targeted GSAP-NA (G2-NA) Platform maintenance to be conducted Friday May 29th, 2026. Our change window begins at 9:00pm ET and will conclude at approximately 12:00am ET next day.
Planned activities include GSAP SM database quarterly maintenance.
- Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be unavailable between 9:00pm ET and approximately 12:00am ET next day.
- There will be no impact to transaction processing.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on May 20, 2026 - 09:48 MDT
File Transfer Scheduled Weekly Maintenance May 30, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, May 30, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on May 11, 2026 - 10:25 MDT
Posted on May 11, 2026 - 10:25 MDT
*Revised* GPC Courtesy Advisory - May 30th, 2026 - Interac IDP - MobilePay TSP Maintenance May 30, 2026 20:00 - May 31, 2026 08:00 MDT
The below maintenance has been rescheduled from May 9th to May 30th.
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: May 30th, 2026 - 22:00 EDT
Planned End Date/Time: May 31th, 2026 - 10:00 EDT
Provider Performing Maintenance: Interac
Description: Application Deployment to a newer version
Service Affected: Interac MobilePay TSP Service
Issuer: All issuing banks processing MobilePay
Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.
Interac Change #: 90005
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on May 08, 2026 - 09:25 MDT
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: May 30th, 2026 - 22:00 EDT
Planned End Date/Time: May 31th, 2026 - 10:00 EDT
Provider Performing Maintenance: Interac
Description: Application Deployment to a newer version
Service Affected: Interac MobilePay TSP Service
Issuer: All issuing banks processing MobilePay
Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.
Interac Change #: 90005
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on May 08, 2026 - 09:25 MDT
CHG00049312 - Courtesy Advisory - June 2, 2026 - Network Maintenance in Richmond Data Center Jun 1, 2026 22:00 - Jun 2, 2026 05:00 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective June 2, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond
Data Center on Tuesday, June 2, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and
is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will
be routed away or redirected to one of our other datacenter locations.If you experience any issues,
please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any
questions regarding this announcement.
Posted on May 19, 2026 - 11:35 MDT
Effective June 2, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond
Data Center on Tuesday, June 2, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and
is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will
be routed away or redirected to one of our other datacenter locations.If you experience any issues,
please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any
questions regarding this announcement.
Posted on May 19, 2026 - 11:35 MDT