All Systems Operational
About This Site
Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.
For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/
Central Station
Operational
ELAPP
Operational
Boarding
Operational
Email Notification
Operational
ELAPP API
Operational
File Transfer Mailbox
Operational
MerchantFlo
Operational
SFTP Mailbox
Operational
Transaction Central
Operational
Hosted
Operational
Virtual Terminal
Operational
Recurring Billing
Operational
Batch Upload
Operational
Web Services
Operational
ACH Processing
Operational
Transaction Express (TXP)
Operational
Hosted
Operational
Virtual Terminal
Operational
Batch Upload
Operational
Recurring Billing
Operational
Tokenization / Manual Billing
Operational
ProcessNow / Mobile Payment Acceptance
Operational
ACH Processing
Operational
Web Services
Operational
Integrated Widget
Operational
TransIT
Operational
Merchant Center
Operational
Hosted
Operational
WebPASS / Virtual Terminal
Operational
CounterPASS/POS
Operational
MultiPASS / API Integration
Operational
Mobile Payment Acceptance
Operational
Settlement / Funding
Operational
Auto-Boarding
Operational
Transaction Summary
Operational
TransLink
Operational
Info Center
Operational
Merchant Authorization Platform/Core
Operational
Batch Authorization System (BAS)
Operational
Saratoga
Operational
Sierra
Operational
Summit
Operational
Genius POS
Operational
Platform Overall
Operational
Server & Platform Connectivity (API)
Operational
Back Office (Portal)
Operational
Global Payments - Canada
Operational
GSAP Canada
Operational
GNAP Canada
Operational
GPEcom Canada
Operational
Portico Canada ATL/RIC
Operational
Portico Canada GCP
Operational
Portico Canada VT
Operational
GPAPI Canada
Operational
Loblaws Only
Operational
EVO
Operational
Heartland
Operational
NWS / PetroPay
Operational
VAPS
Operational
Exchange
Operational
Portico
Operational
GSAP-NA
Operational
GP-API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
*Cancelled* CHG00054368 - Courtesy Advisory - July 9, 2026 - Atlanta Data Center Network Maintenance Jul 8, 2026 23:00 - Jul 9, 2026 05:00 MDT
Update -
*Cancelled* - The July 9, 2026 - Atlanta Data Center Network Maintenance has been cancelled. Teams will work to establish a new date to complete this maintenance.
Jun 25, 2026 - 10:24 MDT
Jun 25, 2026 - 10:24 MDT
Scheduled -
Scheduled Maintenance: Atlanta Data Center Network Maintenance
Effective July 9, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Data Center on Thursday, July 9, 2026.
This maintenance is scheduled to begin at 01:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do not expect any impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Jun 24, 2026 - 15:18 MDT
Effective July 9, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Data Center on Thursday, July 9, 2026.
This maintenance is scheduled to begin at 01:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do not expect any impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Jun 24, 2026 - 15:18 MDT
GPC Courtesy Advisory - CHG00059990 - July 16th, 2026 - GPAPI-Prod 3.1 Feature Release Jul 15, 2026 23:00 - Jul 16, 2026 06:00 MDT
Please see below maintenance advisory regarding GPAPI-Prod 3.1 Feature Release scheduled for July 16th, 2026.
Scheduled Maintenance: GPAPI-Prod 3.1 Feature Release
Effective July 16, 2026
Please be advised Global Payments will be performing GPAPI-Prod 3.1 Feature Release to the production environment on Thursday, July 16, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 8:00 a.m. ET same day.
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 08, 2026 - 13:53 MDT
Scheduled Maintenance: GPAPI-Prod 3.1 Feature Release
Effective July 16, 2026
Please be advised Global Payments will be performing GPAPI-Prod 3.1 Feature Release to the production environment on Thursday, July 16, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 8:00 a.m. ET same day.
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 08, 2026 - 13:53 MDT
Saratoga / Sierra / Summit Scheduled Monthly Release Jul 18, 2026 01:00-06:00 MDT
We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Saturday, July 18, 2026. While the release is completed, Saratoga and Host Capture may experience disconnects.
Posted on Jul 08, 2026 - 11:07 MDT
Posted on Jul 08, 2026 - 11:07 MDT
File Transfer Scheduled Weekly Maintenance Jul 18, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, July 18, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jul 08, 2026 - 11:17 MDT
Posted on Jul 08, 2026 - 11:17 MDT
Batch Authorization System Scheduled Monthly Release Jul 18, 2026 07:00-13:00 MDT
We will be performing our monthly release of product and system enhancements to the Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Saturday, July 18, 2026. BAS files may be delayed due to this release.
Posted on Jul 08, 2026 - 11:06 MDT
Posted on Jul 08, 2026 - 11:06 MDT
Courtesy Advisory - CHG00059057 - July 18, 2026 - File Transmission System (DXOP) Production Maintenance (Application Upgrade) Jul 18, 2026 08:00-13:00 MDT
Scheduled Maintenance: File Transmission System (DXOP) Production Maintenance
(Application Upgrade)
Effective July 18, 2026
Please be advised, Global Payments will be performing Application Upgrade (DXOP) on
Saturday, July 18, 2026.
This maintenance is scheduled to begin at 10:00 a.m. ET and is scheduled to end at 3:00 p.m. ET on the same day.
Planned activities include an Application Upgrade to the primary system used by Global
Payments to send and receive file transmissions with customers via Secure File Transfer
Protocol (SFTP) and receive file transmissions with customers via Hypertext Transfer Protocol
Secure (HTTPS) methods. Please note that file transfer services will be suspended during a
portion of the maintenance for customers connecting to
Host - PDT-FT.PROD.GLOBALPAY.COM IP Address: 64.27.246.171 SFTP Port: 10022, HTTPS
Port: 10443
If you experience any issues connecting during this maintenance, please wait 30 minutes
and retry. If the issue still persists, contact 24/7 DataTrans Operations at
datatrans@globalpay.com for status updates. For any questions regarding this activity,
please contact filetrans gpn@globalpayments.com
As always, please do not hesitate to contact your Global Payments Relationship Manager
with any questions regarding this announcement.
Posted on Jul 08, 2026 - 15:07 MDT
(Application Upgrade)
Effective July 18, 2026
Please be advised, Global Payments will be performing Application Upgrade (DXOP) on
Saturday, July 18, 2026.
This maintenance is scheduled to begin at 10:00 a.m. ET and is scheduled to end at 3:00 p.m. ET on the same day.
Planned activities include an Application Upgrade to the primary system used by Global
Payments to send and receive file transmissions with customers via Secure File Transfer
Protocol (SFTP) and receive file transmissions with customers via Hypertext Transfer Protocol
Secure (HTTPS) methods. Please note that file transfer services will be suspended during a
portion of the maintenance for customers connecting to
Host - PDT-FT.PROD.GLOBALPAY.COM IP Address: 64.27.246.171 SFTP Port: 10022, HTTPS
Port: 10443
If you experience any issues connecting during this maintenance, please wait 30 minutes
and retry. If the issue still persists, contact 24/7 DataTrans Operations at
datatrans@globalpay.com for status updates. For any questions regarding this activity,
please contact filetrans gpn@globalpayments.com
As always, please do not hesitate to contact your Global Payments Relationship Manager
with any questions regarding this announcement.
Posted on Jul 08, 2026 - 15:07 MDT
Pass/TransIT Scheduled Monthly Release Jul 19, 2026 22:00 - Jul 20, 2026 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 19, 2026 and 6:00 AM MT on Monday, July 20, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Jul 08, 2026 - 11:09 MDT
Posted on Jul 08, 2026 - 11:09 MDT
Pass/TransIT Scheduled Weekly Maintenance Jul 20, 2026 22:00 - Jul 21, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 20, 2026 and 6:00 AM MT on Tuesday, July 21, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Jul 08, 2026 - 11:19 MDT
Posted on Jul 08, 2026 - 11:19 MDT
GPC Courtesy Advisory - CHG00058939 - July 21, 2026 - Network Maintenance in Atlanta Metro Data Center Jul 20, 2026 22:00 - Jul 21, 2026 05:00 MDT
Please see below maintenance advisory regarding Network Maintenance in Atlanta Metro Data Center scheduled for July 21, 2026.
Scheduled Maintenance: Network Maintenance in Atlanta Metro Data Center
Effective July 21, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Metro Data Center on Tuesday, July 21, 2026.
This maintenance is scheduled to begin at 00:00 a.m. ET and end at 07:00 a.m. ET on the same day. During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Relationship Manager with any questions regarding this announcement.
Posted on Jul 14, 2026 - 16:05 MDT
Scheduled Maintenance: Network Maintenance in Atlanta Metro Data Center
Effective July 21, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Metro Data Center on Tuesday, July 21, 2026.
This maintenance is scheduled to begin at 00:00 a.m. ET and end at 07:00 a.m. ET on the same day. During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Relationship Manager with any questions regarding this announcement.
Posted on Jul 14, 2026 - 16:05 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Jul 20, 2026 22:00 - Jul 21, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 20, 2026 and 6:00 AM MT on Tuesday, July 21, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Jul 08, 2026 - 11:21 MDT
Posted on Jul 08, 2026 - 11:21 MDT
Genius POS Scheduled Weekly Maintenance Jul 21, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, July 21, 2026. While the release is completed, no user impacts are expected.
Posted on Jul 08, 2026 - 11:12 MDT
Posted on Jul 08, 2026 - 11:12 MDT
Batch Authorization System Scheduled Weekly Maintenance Jul 21, 2026 19:00 - Jul 22, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 21, 2026 and 6:00 AM MT on Wednesday, July 22, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 08, 2026 - 11:15 MDT
Posted on Jul 08, 2026 - 11:15 MDT
GPC Courtesy Advisory - July 22nd, 2026 - Portico 3.54 Prod Release on Maple (ATL/RIC) Jul 22, 2026 02:00-05:00 MDT
Please see below maintenance advisory regarding Portico 3.54 Prod Release on Maple (ATL/RIC) scheduled for July 22, 2026.
Scheduled Maintenance : Portico 3.54 Prod Release on Maple (ATL/RIC)
Effective July 22, 2026
Please be advised Global Payments will be performing Portico version 3.54 release to the production environment on Wednesday, July 22, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 07:00 a.m. ET the same day. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight GSAP or GNAP merchant traffic associated Portico application or service on the URL’s listed below:
api2-na.portico.globalpay.com
api2-eu.portico.globalpay.com
api2-ap.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 06, 2026 - 16:13 MDT
Scheduled Maintenance : Portico 3.54 Prod Release on Maple (ATL/RIC)
Effective July 22, 2026
Please be advised Global Payments will be performing Portico version 3.54 release to the production environment on Wednesday, July 22, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 07:00 a.m. ET the same day. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight GSAP or GNAP merchant traffic associated Portico application or service on the URL’s listed below:
api2-na.portico.globalpay.com
api2-eu.portico.globalpay.com
api2-ap.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 06, 2026 - 16:13 MDT
File Transfer Scheduled Weekly Maintenance Jul 25, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, July 25, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jul 08, 2026 - 11:18 MDT
Posted on Jul 08, 2026 - 11:18 MDT
GPC Courtesy Advisory - July 26th, 2026 - Interac IDP - Royal Bank of Canada Maintenance Jul 26, 2026 02:00-05:00 MDT
GPC has been informed by Interac of an upcoming scheduled Maintenance event.
Planned Start Date/Time: July 26th, 2026- 04:00 EDT
Planned End Date/Time: July 26th, 2026 - 07:00 EDT
Provider Performing Maintenance: Royal Bank of Canada
Description: Royal Bank of Canada is performing a system maintenance
Service Affected: Interac Debit (IDP)
Issuer: Royal Bank of Canada
Impact: Royal Bank of Canadal Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #: WO0000009686559
Please note that Royal Bank of Canada performs this maintenance and is external to Global Payments.
Posted on Jun 24, 2026 - 15:08 MDT
Planned Start Date/Time: July 26th, 2026- 04:00 EDT
Planned End Date/Time: July 26th, 2026 - 07:00 EDT
Provider Performing Maintenance: Royal Bank of Canada
Description: Royal Bank of Canada is performing a system maintenance
Service Affected: Interac Debit (IDP)
Issuer: Royal Bank of Canada
Impact: Royal Bank of Canadal Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #: WO0000009686559
Please note that Royal Bank of Canada performs this maintenance and is external to Global Payments.
Posted on Jun 24, 2026 - 15:08 MDT
Pass/TransIT Scheduled Monthly Release Jul 26, 2026 22:00 - Jul 27, 2026 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 26, 2026 and 6:00 AM MT on Monday, July 27, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Jul 08, 2026 - 11:10 MDT
Posted on Jul 08, 2026 - 11:10 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Jul 27, 2026 22:00 - Jul 28, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 27, 2026 and 6:00 AM MT on Tuesday, July 28, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Jul 08, 2026 - 11:22 MDT
Posted on Jul 08, 2026 - 11:22 MDT
Pass/TransIT Scheduled Weekly Maintenance Jul 27, 2026 22:00 - Jul 28, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 27, 2026 and 6:00 AM MT on Tuesday, July 28, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Jul 08, 2026 - 11:19 MDT
Posted on Jul 08, 2026 - 11:19 MDT
GPC Courtesy Advisory - CHG00061103 - July 28, 2026 - EI -Taas# PROD SAST Fixes and DLQ Implementation in NRT Jul 27, 2026 23:30 - Jul 28, 2026 06:00 MDT
Please see the below maintenance advisory regarding EI -Taas# PROD SAST fixes and DLQ Implementation in NRT. scheduled for July 28, 2026.
Scheduled Maintenance: EI -Taas# PROD SAST fixes and DLQ Implementation in NRT.
Effective July 28, 2026
Please be advised Global Payments will be performing SAST fixes and DLQ Implementation in NRT. on Tuesday, July 28, 2026. This maintenance is scheduled to begin at 01:30 A.M. ET and end at 08:00 a.m. ET same day.
While support teams anticipate this maintenance to have no impact, Systems will be monitored during this maintenance and corrective action will be taken if we observe any failures during deployment.
Please follow your established escalation procedure for service interruptions, and do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 14, 2026 - 16:11 MDT
Scheduled Maintenance: EI -Taas# PROD SAST fixes and DLQ Implementation in NRT.
Effective July 28, 2026
Please be advised Global Payments will be performing SAST fixes and DLQ Implementation in NRT. on Tuesday, July 28, 2026. This maintenance is scheduled to begin at 01:30 A.M. ET and end at 08:00 a.m. ET same day.
While support teams anticipate this maintenance to have no impact, Systems will be monitored during this maintenance and corrective action will be taken if we observe any failures during deployment.
Please follow your established escalation procedure for service interruptions, and do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 14, 2026 - 16:11 MDT
Genius POS Scheduled Weekly Maintenance Jul 28, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, July 28, 2026. While the release is completed, no user impacts are expected.
Posted on Jul 08, 2026 - 11:14 MDT
Posted on Jul 08, 2026 - 11:14 MDT
Batch Authorization System Scheduled Weekly Maintenance Jul 28, 2026 19:00 - Jul 29, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 28, 2026 and 6:00 AM MT on Wednesday, July 29, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 08, 2026 - 11:16 MDT
Posted on Jul 08, 2026 - 11:16 MDT