In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 2026 - 00:00 MDT
Aug 20, 2026 - 00:00 MDT
Update - **Cancelled** - This maintenance has been cancelled and will be rescheduled at a later date.
Aug 20, 2026 00:00-05:00 MDT
Aug 20, 2026 00:00-05:00 MDT
Scheduled - Please see the below maintenance advisory regarding Portico Maple Patching Maintenance scheduled for Aug 20, 2026
Scheduled Maintenance : Portico Maple Patching Maintenance
Effective August 20, 2026
Please be advised Global Payments will be performing platform maintenance on Portico RIC (Maple) application, on Thursday, August 20, 2026 This maintenance is scheduled to begin at 02:00 AM. ET and scheduled to end at 07:00 AM. ET.
While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL mentioned below:
Api2-na.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Aug 20, 2026 00:00-05:00 MDT
Scheduled Maintenance : Portico Maple Patching Maintenance
Effective August 20, 2026
Please be advised Global Payments will be performing platform maintenance on Portico RIC (Maple) application, on Thursday, August 20, 2026 This maintenance is scheduled to begin at 02:00 AM. ET and scheduled to end at 07:00 AM. ET.
While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL mentioned below:
Api2-na.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Aug 20, 2026 00:00-05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 2026 - 23:30 MDT
Aug 19, 2026 - 23:30 MDT
Scheduled - Please see the below maintenance advisory regarding EI - FaaS PROD - Faas –Sast Fix changes scheduled for August 20, 2026.
Scheduled Maintenance: EI - FaaS PROD - Faas –Sast Fix changes
Effective August 20, 2026
Please be advised Global Payments will be performing EI - FaaS PROD - Faas –Sast Fix changes on Thursday, August 20, 2026. This maintenance is scheduled to begin at 1:30 A.M. ET and end at 08:00 A.M. ET the same day.
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Aug 19, 2026 23:30 - Aug 20, 2026 06:00 MDT
Scheduled Maintenance: EI - FaaS PROD - Faas –Sast Fix changes
Effective August 20, 2026
Please be advised Global Payments will be performing EI - FaaS PROD - Faas –Sast Fix changes on Thursday, August 20, 2026. This maintenance is scheduled to begin at 1:30 A.M. ET and end at 08:00 A.M. ET the same day.
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Aug 19, 2026 23:30 - Aug 20, 2026 06:00 MDT
About This Site
Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.
For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/
Central Station
Operational
ELAPP
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Boarding
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Email Notification
Operational
ELAPP API
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File Transfer Mailbox
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MerchantFlo
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SFTP Mailbox
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Transaction Central
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Hosted
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Virtual Terminal
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Recurring Billing
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Batch Upload
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Web Services
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ACH Processing
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Batch Upload
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Recurring Billing
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Tokenization / Manual Billing
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ProcessNow / Mobile Payment Acceptance
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ACH Processing
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Web Services
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Integrated Widget
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TransIT
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Merchant Center
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WebPASS / Virtual Terminal
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CounterPASS/POS
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MultiPASS / API Integration
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Mobile Payment Acceptance
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Settlement / Funding
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Auto-Boarding
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Transaction Summary
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TransLink
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Info Center
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Merchant Authorization Platform/Core
Operational
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Saratoga
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Platform Overall
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Server & Platform Connectivity (API)
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Global Payments - Canada
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GSAP Canada
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GNAP Canada
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GPEcom Canada
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Portico Canada ATL/RIC
Operational
Portico Canada GCP
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Portico Canada VT
Operational
GPAPI Canada
Operational
Loblaws Only
Operational
EVO
Operational
Heartland
Operational
NWS / PetroPay
Operational
VAPS
Operational
Exchange
Operational
Portico
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GSAP-NA
Operational
GP-API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GPC Courtesy Advisory - CHG00065695 - August 21, 2026 - Emergency Network Maintenance in Richmond Data Center Aug 21, 2026 00:00-05:00 MDT
Please see the below maintenance advisory regarding Emergency Network Maintenance in Richmond Data Center scheduled for August 21, 2026.
Emergency Maintenance: Network Maintenance in Richmond Data Center
Effective August 21, 2026
Please be advised that Global Payments will be performing Emergency network maintenance in the Richmond Data Center on Friday August 21, 2026. This maintenance is scheduled to begin at 02:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Aug 17, 2026 - 14:47 MDT
Emergency Maintenance: Network Maintenance in Richmond Data Center
Effective August 21, 2026
Please be advised that Global Payments will be performing Emergency network maintenance in the Richmond Data Center on Friday August 21, 2026. This maintenance is scheduled to begin at 02:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Aug 17, 2026 - 14:47 MDT
Revised GPC Courtesy Advisory - CHG00065332 - August 21st, 2026 - GSAP NA ATR Application upgrade (G2) Aug 21, 2026 04:00-06:00 MDT
Please see below maintenance advisory regarding GSAP NA ATR Application upgrade (G2) rescheduled from August 19th to August 21st, 2026.
Please be advised regarding targeted GSAP-NA Platform ATR (stand by) maintenance to be conducted Friday August 21st, 2026. Our change window begins at 6:00am ET and will conclude at approximately 8:00am ET that day. Planned activities include deployment of software updates designed to support card association compliance initiatives.
● Customer Master File (CMF) and Transaction Data Store (TDS) for NA region will continue to be available during this event.
● There will be minimal impact to transaction processing. The region will operate in Alternate Transaction Routing (ATR) mode for a two-minute test after deployment. This is between the hours of 6:30am ET and 8:00am ET.
● Administrative functions such as reversal, tip adjust, pre-auth completion, and batch close functions will be unavailable to point-of-sale users while GSAP-NA is processing in ATR mode
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Aug 19, 2026 - 07:52 MDT
Please be advised regarding targeted GSAP-NA Platform ATR (stand by) maintenance to be conducted Friday August 21st, 2026. Our change window begins at 6:00am ET and will conclude at approximately 8:00am ET that day. Planned activities include deployment of software updates designed to support card association compliance initiatives.
● Customer Master File (CMF) and Transaction Data Store (TDS) for NA region will continue to be available during this event.
● There will be minimal impact to transaction processing. The region will operate in Alternate Transaction Routing (ATR) mode for a two-minute test after deployment. This is between the hours of 6:30am ET and 8:00am ET.
● Administrative functions such as reversal, tip adjust, pre-auth completion, and batch close functions will be unavailable to point-of-sale users while GSAP-NA is processing in ATR mode
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Aug 19, 2026 - 07:52 MDT
File Transfer Scheduled Weekly Maintenance Aug 22, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, August 22, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Aug 07, 2026 - 15:50 MDT
Posted on Aug 07, 2026 - 15:50 MDT
Pass/TransIT Scheduled Monthly Release Aug 23, 2026 22:00 - Aug 24, 2026 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, August 23, 2026, and 6:00 AM MT on Monday, August 24, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Aug 07, 2026 - 15:45 MDT
Posted on Aug 07, 2026 - 15:45 MDT
Pass/TransIT Scheduled Weekly Maintenance Aug 24, 2026 22:00 - Aug 25, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, August 24, 2026, and 6:00 AM MT on Tuesday, August 25, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Aug 07, 2026 - 15:53 MDT
Posted on Aug 07, 2026 - 15:53 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Aug 24, 2026 22:00 - Aug 25, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, August 24, 2026, and 6:00 AM MT on Tuesday, August 25, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Aug 07, 2026 - 15:55 MDT
Posted on Aug 07, 2026 - 15:55 MDT
GPC Courtesy Advisory - August 25th, 2026 - WO0000009799928: Interac IDP - National Bank of Canada Maintenance Aug 24, 2026 23:00 - Aug 25, 2026 04:00 MDT
GPC has been informed by Interac of an upcoming scheduled Maintenance event.
Planned Start Date/Time: August 25th, 2026 - 01:00 EDT
Planned End Date/Time: August 25th, 2026 - 06:00 EDT
Provider Performing Maintenance: National Bank of Canada (NBC)
Description: National Bank of Canada is performing a maintenance to move traffic from their Disaster Recovery to their Production Data Center.
Service Affected: Interac Debit (IDP)
Issuer: National Bank Of Canada
Impact: National Bank Of Canada Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #: WO0000009799928
Please note that National Bank of Canada performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Aug 07, 2026 - 10:55 MDT
Planned Start Date/Time: August 25th, 2026 - 01:00 EDT
Planned End Date/Time: August 25th, 2026 - 06:00 EDT
Provider Performing Maintenance: National Bank of Canada (NBC)
Description: National Bank of Canada is performing a maintenance to move traffic from their Disaster Recovery to their Production Data Center.
Service Affected: Interac Debit (IDP)
Issuer: National Bank Of Canada
Impact: National Bank Of Canada Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #: WO0000009799928
Please note that National Bank of Canada performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Aug 07, 2026 - 10:55 MDT
Genius POS Scheduled Weekly Maintenance Aug 25, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, August 25, 2026. While the release is completed, no user impacts are expected.
Posted on Aug 07, 2026 - 15:47 MDT
Posted on Aug 07, 2026 - 15:47 MDT
Batch Authorization System Scheduled Weekly Maintenance Aug 25, 2026 19:00 - Aug 26, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, August 25, 2026, and 6:00 AM MT on Wednesday, August 26, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Aug 07, 2026 - 15:50 MDT
Posted on Aug 07, 2026 - 15:50 MDT
GPC Courtesy Advisory - CHG00066116 - August 27, 2026 - GPAPI PROD-US - 3.3+3.4 Feature Release Aug 26, 2026 23:00 - Aug 27, 2026 06:00 MDT
Please see the below maintenance advisory regarding GPAPI PROD-US - 3.3+3.4 Feature Release on Aug 27, 2026
Scheduled Maintenance: GPAPI PROD-US - 3.3+3.4 Feature Release
Effective August 27, 2026
Please be advised that Global Payments will be performing GPAPI PROD-US - 3.3+3.4 Feature Release to the production environment on Thursday, August 27, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 8:00 a.m. ET the same day.
During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Aug 18, 2026 - 15:32 MDT
Scheduled Maintenance: GPAPI PROD-US - 3.3+3.4 Feature Release
Effective August 27, 2026
Please be advised that Global Payments will be performing GPAPI PROD-US - 3.3+3.4 Feature Release to the production environment on Thursday, August 27, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 8:00 a.m. ET the same day.
During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Aug 18, 2026 - 15:32 MDT
GPC Courtesy Advisory - August 30th, 2026 - Interac IDP Maintenance Aug 29, 2026 23:00 - Aug 30, 2026 04:00 MDT
GPC has been informed by Interac of an upcoming scheduled Maintenance event.
Planned Start & End Date/Time: August 30th, 2026 -01:00 EDT
Planned End Date/Time: August 30th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac
Description: Infrastructure upgrade
Service Affected: Interac IDP Debit Transactions
Issuer: All issuers Interac Debit Cards
Impact: Interac does not anticipate any impact; however, a brief interruption to in-flight IDP debit transactions may occur during the maintenance window.
Interac Change #: 92197
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Aug 07, 2026 - 11:03 MDT
Planned Start & End Date/Time: August 30th, 2026 -01:00 EDT
Planned End Date/Time: August 30th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac
Description: Infrastructure upgrade
Service Affected: Interac IDP Debit Transactions
Issuer: All issuers Interac Debit Cards
Impact: Interac does not anticipate any impact; however, a brief interruption to in-flight IDP debit transactions may occur during the maintenance window.
Interac Change #: 92197
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Aug 07, 2026 - 11:03 MDT
GPC Courtesy Advisory - August 30th, 2026 - Interac IDP - Royal Bank of Canada (RBC) Maintenance Aug 30, 2026 02:00-05:00 MDT
Planned Start Date/Time: August 30th, 2026 - 04:00 EDT
Planned End Date/Time: August 30th, 2026 - 07:00 EDT
Provider Performing Maintenance: RBC
Description: RBC is performing a system Maintenance - DR Exercise
Service Affected: Interac Debit (IDP)
Issuer: RBC
Impact: RBC Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #:WO0000009689719
Please note that RBC performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 16, 2026 - 16:29 MDT
Planned End Date/Time: August 30th, 2026 - 07:00 EDT
Provider Performing Maintenance: RBC
Description: RBC is performing a system Maintenance - DR Exercise
Service Affected: Interac Debit (IDP)
Issuer: RBC
Impact: RBC Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #:WO0000009689719
Please note that RBC performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 16, 2026 - 16:29 MDT