All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Genius POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.8 % uptime
Today
GSAP Canada Operational
90 days ago
99.65 % uptime
Today
GNAP Canada Operational
90 days ago
99.65 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.65 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.65 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
99.98 % uptime
Today
Loblaws Only Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Exchange Operational
Portico Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pass/TransIT Scheduled Weekly Maintenance Feb 9, 2026 22:00 - Feb 10, 2026 06:00 MST

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, February 9, 2026 and 6:00 AM MT on Tuesday, February 10, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Jan 26, 2026 - 15:14 MST

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Feb 9, 2026 22:00 - Feb 10, 2026 06:00 MST

We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, February 9, 2026 and 6:00 AM MT on Tuesday, February 10, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Jan 26, 2026 - 15:20 MST

Genius POS Scheduled Weekly Maintenance Feb 10, 2026 02:00-04:00 MST

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, February 10, 2025. While the release is completed, no user impacts are expected.
Posted on Jan 26, 2026 - 14:51 MST

TSYS Batch Authorization System Scheduled Weekly Maintenance Feb 10, 2026 19:00 - Feb 11, 2026 06:00 MST

We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, February 10, 2026 and 6:00 AM MT on Wednesday, February 11, 2026.
BAS files may be delayed due to this scheduled maintenance.
Posted on Jan 26, 2026 - 14:58 MST

File Transfer Scheduled Weekly Maintenance Feb 14, 2026 07:00-13:00 MST

We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, February 14, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jan 26, 2026 - 15:04 MST

Pass/TransIT Scheduled Monthly Release Feb 15, 2026 22:00 - Feb 16, 2026 06:00 MST

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, February 15, 2026 and 6:00 AM MT on Monday, February 16, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Jan 26, 2026 - 15:28 MST

Genius POS Scheduled Weekly Maintenance Feb 17, 2026 02:00-04:00 MST

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, February 17, 2026. While the release is completed, no user impacts are expected.
Posted on Feb 09, 2026 - 13:46 MST

Saratoga / Sierra / Summit Scheduled Monthly Release Feb 21, 2026 01:00-06:00 MST

We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Saturday, February 21, 2026. While the release is completed, Saratoga and Host Capture may experience disconnects.
Posted on Feb 09, 2026 - 13:43 MST

TSYS Batch Authorization System Scheduled Monthly Release Feb 21, 2026 07:00-13:00 MST

We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Saturday, February 21, 2026. BAS files may be delayed due to this release.
Posted on Feb 09, 2026 - 13:42 MST

Pass/TransIT Scheduled Monthly Release Feb 22, 2026 22:00 - Feb 23, 2026 06:00 MST

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, February 22, 2026 and 6:00 AM MT on Monday, February 23, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Feb 09, 2026 - 13:45 MST
Feb 9, 2026
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 MST
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, February 8, 2026 and 6:00 AM MT on Monday, February 9, 2026. While the release is completed, you may see interruptions while using the product.
Jan 26, 15:25 MST
Feb 8, 2026
Feb 7, 2026
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 7, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 07:00 MST
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, February 7, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Jan 26, 15:01 MST
Feb 6, 2026

No incidents reported.

Feb 5, 2026
Global Payments System Incident - Interac Debit cards processing issue - RBC, Tangerine and ATB Banks - Canada
Resolved - Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks
Impacted Segment: Canada

Impact Start time: 02/05/2026 - 15:05 EST
Impact End time: 02/05/2026 - 16:24 EST

Resolved: No further impact has been observed as of 16:24 EST. RBC confirmed that this incident is resolved. This issue is external to Global Payments

Update 1: As per RBC, it’s an ongoing network issue with their downstream, causing the intermittent timeouts with RBC and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited). RBC is still working to mitigate the issue but has not provided an estimated time of resolution. This issue is external to Global Payments

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC, Tangerine, Meridian Credit Union Limited and Alberta Treasury (ATB) Banks Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Banks are actively investigating



Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB
Segment impacté: Canada

Début de l’impact: 02/05/2026 - 15:05 HE
Fin de l’impact: 02/05/2026 - 16:24 HE

Résolution: Aucun impact supplémentaire n’a été observé à partir de 16:24 HE. RBC a confirmé que l'incident a été résolu. Ce problème était externe a Global Payments et est maintenant résolu.

Mise à jour 1: Selon RBC, il s’agit d’un problème de réseau en cours au niveau de leur système d’aval, ce qui crée des délais d’attente intermittents auprès de RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). RBC vise a résoudre ce problème mais n'ont pas précisé une estimation du temps de résolution. Ce problème est externe à Global Payments

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, Meridian Credit Union Limited and Alberta Treasury (ATB). Ce problème est externe à Global Payments

Action prise: Interac et les banques émettrice enquêtent activement
Feb 5, 14:38 MST
Update - Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks
Impacted Segment: Canada

Impact Start time: 02/05/2026 - 15:05 EST
Impact End time: On going

Update 1: As per RBC, it’s an ongoing network issue with their downstream, causing the intermittent timeouts with RBC and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited). RBC is still working to mitigate the issue but has not provided an estimated time of resolution. This issue is external to Global Payments

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC, Tangerine, Alberta Treasury (ATB) and Meridian Credit Union Limited Banks Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Banks are actively investigating


Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB
Segment impacté: Canada

Début de l’impact: 02/05/2026 - 15:05 HE
Fin de l’impact: En cours

Mise à jour 1: Selon RBC, il s’agit d’un problème de réseau en cours au niveau de leur système d’aval, ce qui crée des délais d’attente intermittents auprès de RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). RBC vise a résoudre ce problème mais n'ont pas précisé une estimation du temps de résolution. Ce problème est externe à Global Payments

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, Alberta Treasury (ATB) et Meridian Credit Union Limited. Ce problème est externe à Global Payments

Action prise: Interac et les banques émettrice enquêtent activement
Feb 5, 14:10 MST
Update - Adding GPAPI Canada to this notification.
Feb 5, 13:53 MST
Investigating - Service: Interac Debit Card - RBC, Tangerine and ATB Banks
Impacted Segment: Canada

Impact Start time: 02/05/2026 - 15:05 EST
Impact End time: On going

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC, Tangerine and Alberta Treasury (ATB) Banks Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Banks are actively investigating


Service: Cartes de débit Interac - Banques RBC, Tangerine et ATB
Segment impacté: Canada

Début de l’impact: 02/05/2026 - 15:05 HE
Fin de l’impact: En cours


Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine et Alberta Treasury (ATB) Banks. Ce problème est externe à Global Payments

Action prise: Interac et les banques émettrice enquêtent activement
Feb 5, 13:38 MST
Feb 4, 2026
Global Payments System Incident - Interac Mobile Pay Transaction Processing Issue- Canada
Resolved - Service: Interac Mobile Pay
Impacted Segment: Canada

Impact Start time: 02/04/2026 - 15:04 ET
Impact End time: 02/04/2026 - 16:11 ET

Restored: No additional transaction declines have been observed as of 16:11 EST. The issue has been identified as external to Global Payments. Interac is currently investigating the root cause. This issue has been resolved.

Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac MobilePay transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card.

This issue is external to Global Payment.

Actions Taken: Interac has been engaged and is actively investigating



Service: Paiement mobile Interac
Segment impacté: Canada

Début de l’impact: 02/04/2026 - 15:04 HE
Fin de l’impact: 02/04/2026 - 16:11 HE

Résolution: Aucun nouvel impact n’a été observé à partir de 16:11 HE. L’incident a été confirmé comme étant externe à Global Payments. Interac mène leur propre investigation afin de déterminer la cause racine. Ce problème a été résolu.

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des transactions Interac Mobile à l’aide des fournisseurs de jetons (FSJ). Ce problème est externe à Global Payments. Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique.

Ce problème est externe à Global Payments Canada.


Action prise: Interac a été engagée et enquête activement.
Feb 4, 14:27 MST
Investigating - Service: Interac Mobile Pay
Impacted Segment: Canada

Impact Start time: 02/04/2026 - 15:04 ET
Impact End time: Ongoing

Summary: Global Payments has been notified by Interac of an issue affecting only debit transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card.

This issue is external to Global Payment.


Actions Taken: Interac and Everlink teams have been engaged.



Service: Paiement mobile Interac
Segment impacté: Canada

Début de l’impact: 02/04/2026 - 15:04 HE
Fin de l’impact: En cours

Résumé: Global Payments a été informé par Interac d’un problème affectant uniquement les transactions de débit à l’aide des fournisseurs de jetons (FSJ). Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique.

Ce problème est externe à Global Payments Canada.

Action prise: Interac et Everlink ont été engagées dans le dépannage.
Feb 4, 13:26 MST
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 4, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, February 3, 2026 and 6:00 AM MT on Wednesday, February 4, 2026.
BAS files may be delayed due to this scheduled maintenance.
Jan 26, 14:55 MST
Feb 3, 2026
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 06:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 22:01 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, February 2, 2026 and 6:00 AM MT on Tuesday, February 3, 2026. The platform may experience disconnects while the maintenance is being performed.
Jan 26, 15:18 MST
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, February 2, 2026 and 6:00 AM MT on Tuesday, February 3, 2026. You may see interruptions while using the product during the maintenance period.
Jan 26, 15:10 MST
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:00 MST
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, February 3, 2025. While the release is completed, no user impacts are expected.
Jan 26, 14:27 MST
Feb 2, 2026
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, January 27, 2026 and 6:00 AM MT on Wednesday, January 28, 2026. BAS files may be delayed due to this scheduled maintenance.
Jan 8, 11:18 MST
Jan 27, 2026
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 06:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:01 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, January 26, 2026 and 6:00 AM MT on Tuesday, January 27, 2026. The platform may experience disconnects while the maintenance is being performed.
Jan 8, 11:22 MST
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, January 26, 2026 and 6:00 AM MT on Tuesday, January 27, 2026. You may see interruptions while using the product during the maintenance period.
Jan 8, 11:21 MST
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 02:00 MST
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, January 27, 2026. While the release is completed, no user impacts are expected.
Jan 8, 11:15 MST
Jan 26, 2026
Ovation POS Product Name Changed to Genius POS
Completed - This announcement is being sent to as a reminder to Ovation POS users that Global Payments has changed the product name from Ovation POS to Genius POS. Going forward you will continue to see the name Genius POS for product announcements, scheduled maintenance events or service degradation events. Thank you!
Jan 26, 10:05 MST
Scheduled - This announcement is being sent to notify Ovation POS users that Global Payments has changed the product name from Ovation POS to Genius POS. Going forward you will see the name Genius POS for product announcements, scheduled maintenance events or service degradation events. Thank you!
Dec 22, 12:16 MST
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