All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Genius POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.98 % uptime
Today
GSAP Canada Operational
90 days ago
99.97 % uptime
Today
GNAP Canada Operational
90 days ago
99.97 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.97 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.97 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
99.98 % uptime
Today
Loblaws Only Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Exchange Operational
Portico Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Mar 16, 2026 22:00 - Mar 17, 2026 06:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, March 16, 2026 and 6:00 AM MT on Tuesday, March 17, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Feb 24, 2026 - 14:15 MST

Pass/TransIT Scheduled Weekly Maintenance Mar 16, 2026 22:00 - Mar 17, 2026 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, March 16, 2026 and 6:00 AM MT on Tuesday, March 17, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Feb 24, 2026 - 14:08 MST

TSYS Batch Authorization System Scheduled Weekly Maintenance Mar 17, 2026 19:00 - Mar 18, 2026 06:00 MDT

We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, March 17, 2026 and 6:00 AM MT on Wednesday, March 18, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Mar 09, 2026 - 15:56 MDT

Genius POS Scheduled Weekly Maintenance Mar 18, 2026 02:00-04:00 MDT

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Wednesday, March 18, 2026. While the release is completed, no user impacts are expected.
Posted on Mar 09, 2026 - 15:54 MDT

Saratoga / Sierra / Summit Scheduled Monthly Release Mar 21, 2026 01:00-06:00 MDT

We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Saturday, March 21, 2026. While the release is completed, Saratoga and Host Capture may experience disconnects.
Posted on Mar 09, 2026 - 15:50 MDT

TSYS Batch Authorization System Scheduled Monthly Release Mar 21, 2026 07:00-13:00 MDT

We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Saturday, March 21, 2026. BAS files may be delayed due to this release.
Posted on Mar 09, 2026 - 15:49 MDT

File Transfer Scheduled Weekly Maintenance Mar 21, 2026 07:00-13:00 MDT

We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, March 21, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Mar 09, 2026 - 15:58 MDT

Pass/TransIT Scheduled Monthly Release Mar 22, 2026 22:00 - Mar 23, 2026 06:00 MDT

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, March 22, 2026 and 6:00 AM MT on Monday, March 23, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Mar 09, 2026 - 15:52 MDT

Pass/TransIT Scheduled Weekly Maintenance Mar 23, 2026 22:00 - Mar 24, 2026 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, March 23, 2026 and 6:00 AM MT on Tuesday, March 24, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Mar 09, 2026 - 16:00 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Mar 23, 2026 22:00 - Mar 24, 2026 06:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, March 23, 2026 and 6:00 AM MT on Tuesday, March 24, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Mar 09, 2026 - 16:02 MDT

Genius POS Scheduled Weekly Maintenance Mar 24, 2026 02:00-04:00 MDT

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, March 24, 2026. While the release is completed, no user impacts are expected.
Posted on Mar 09, 2026 - 15:54 MDT

TSYS Batch Authorization System Scheduled Weekly Maintenance Mar 24, 2026 19:00 - Mar 25, 2026 06:00 MDT

We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, March 24, 2026 and 6:00 AM MT on Wednesday, March 25, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Mar 09, 2026 - 15:57 MDT

File Transfer Scheduled Weekly Maintenance Mar 28, 2026 07:00-13:00 MDT

We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, March 28, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Mar 09, 2026 - 15:59 MDT

Pass/TransIT Scheduled Monthly Release Mar 29, 2026 22:00 - Mar 30, 2026 06:00 MDT

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, March 29, 2026 and 6:00 AM MT on Monday, March 30, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Mar 09, 2026 - 15:52 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Mar 30, 2026 22:00 - Mar 31, 2026 06:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, March 30, 2026 and 6:00 AM MT on Tuesday, March 31, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Mar 09, 2026 - 16:03 MDT

Pass/TransIT Scheduled Weekly Maintenance Mar 30, 2026 22:00 - Mar 31, 2026 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, March 30, 2026 and 6:00 AM MT on Tuesday, March 31, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Mar 09, 2026 - 16:01 MDT

Genius POS Scheduled Weekly Maintenance Mar 31, 2026 02:00-04:00 MDT

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, March 31, 2026. While the release is completed, no user impacts are expected.
Posted on Mar 09, 2026 - 15:55 MDT
Mar 16, 2026
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, March 15, 2026 and 6:00 AM MT on Monday, March 16, 2026. While the release is completed, you may see interruptions while using the product.
Feb 24, 13:50 MST
Mar 15, 2026
Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, March 10, 2026 and 6:00 AM MT on Wednesday, March 11, 2026. BAS files may be delayed due to this scheduled maintenance.
Feb 24, 13:57 MST
Mar 10, 2026
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, March 9, 2026 and 6:00 AM MT on Tuesday, March 10, 2026. The platform may experience disconnects while the maintenance is being performed.
Feb 24, 14:12 MST
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, March 9, 2026 and 6:00 AM MT on Tuesday, March 10, 2026. You may see interruptions while using the product during the maintenance period.
Feb 24, 14:05 MST
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 02:00 MDT
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, March 10, 2026. While the release is completed, no user impacts are expected.
Feb 24, 13:44 MST
Mar 9, 2026
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Mar 9, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, March 8, 2026 and 6:00 AM MT on Monday, March 9, 2026. While the release is completed, you may see interruptions while using the product.
Feb 24, 13:48 MST
Mar 8, 2026
Mar 7, 2026
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 07:00 MST
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, March 7, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Feb 24, 14:01 MST
Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
Global Payments System Incident - Interac Debit cards Processing Issue - RBC Bank, Tangerine, ATB and Meridian Credit Union Limited - Canada
Resolved - Service: Interac Debit Card - RBC, Tangerine, ATB and Meridian Credit Union Limited
Impacted Segment: Canada

Impact Start time: 03/04/2026 - 12:02 EST
Impact End time: 03/04/2026 - 12:25 EST

Restored: No further timeouts have been observed as of 12:25 EST.

Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC Bank and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited) Interac Debit Cards. This issue was external to Global Payments.

Actions Taken: Interac and Issuing Bank have been engaged.




Service: Cartes de débit Interac - Banques RBC, Tangerine, ATB et Meridian Credit Union Limited
Segment impacté: Canada

Début de l’impact: 03/04/2026 - 12:02 HE
Fin de l’impact: 03/04/2026 - 12:25 HE

Rétabli: Aucun autre délai n’a été observé depuis 12:25 HE

Résumé: Les marchands de Global Payments pourraient rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). Ce problème était externe à Global Payments

Action prise: Interac et la banque émettrice ont été engagés.
Mar 4, 10:43 MST
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 4, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, March 3, 2026 and 6:00 AM MT on Wednesday, March 4, 2026. BAS files may be delayed due to this scheduled maintenance.
Feb 24, 13:55 MST
Mar 3, 2026
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 3, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 02:00 MST
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, March 3, 2026. While the release is completed, no user impacts are expected.
Feb 24, 13:42 MST
Mar 2, 2026

No incidents reported.

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