All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Genius POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.98 % uptime
Today
GSAP Canada Operational
90 days ago
99.97 % uptime
Today
GNAP Canada Operational
90 days ago
99.97 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.97 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.97 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
99.98 % uptime
Today
Loblaws Only Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Exchange Operational
Portico Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pass/TransIT Scheduled Monthly Release Feb 22, 2026 22:00 - Feb 23, 2026 06:00 MST

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, February 22, 2026 and 6:00 AM MT on Monday, February 23, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Feb 09, 2026 - 13:45 MST

Pass/TransIT Scheduled Weekly Maintenance Feb 23, 2026 22:00 - Feb 24, 2026 06:00 MST

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, February 23, 2026 and 6:00 AM MT on Tuesday, February 24, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Feb 09, 2026 - 13:55 MST

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Feb 23, 2026 22:00 - Feb 24, 2026 06:00 MST

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, February 23, 2026 and 6:00 AM MT on Tuesday, February 24, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Feb 09, 2026 - 13:58 MST

Genius POS Scheduled Weekly Maintenance Feb 24, 2026 02:00-04:00 MST

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, February 24, 2026. While the release is completed, no user impacts are expected.
Posted on Feb 09, 2026 - 13:47 MST

TSYS Batch Authorization System Scheduled Weekly Maintenance Feb 24, 2026 19:00 - Feb 25, 2026 06:00 MST

We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, February 24, 2026 and 6:00 AM MT on Wednesday, February 25, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Feb 09, 2026 - 13:50 MST
Feb 21, 2026
TSYS Batch Authorization System Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Feb 21, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 MST
Scheduled - We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Saturday, February 21, 2026. BAS files may be delayed due to this release.
Feb 9, 13:42 MST
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 21, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 MST
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, February 21, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Feb 9, 13:53 MST
Saratoga / Sierra / Summit Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Feb 21, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 01:00 MST
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Saturday, February 21, 2026. While the release is completed, Saratoga and Host Capture may experience disconnects.
Feb 9, 13:43 MST
Feb 20, 2026
Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada
Resolved - Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 02/20/2026 - 19:18 EST
Impact End time: 02/20/2026 - 19:28 EST

Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards between 19:18-19:28 EST. This issue is external to Global Payments.

Actions Taken: Interac and Issuing Bank have been engaged.



Service: Cartes de débit Interac - Banque RBC
Segment impacté: Canada

Début de l’impact: 02/20/2026 - 19:18 HE
Fin de l’impact: 02/20/2026 - 19:28 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC entre 19:18-19:28 HE. Ce problème est externe à Global Payments

Action prise: Interac et la banque émettrice ont été engagés.
Feb 20, 18:00 MST
Feb 19, 2026

No incidents reported.

Feb 18, 2026
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, February 17, 2026 and 6:00 AM MT on Wednesday, February 18, 2026. BAS files may be delayed due to this scheduled maintenance.
Feb 9, 13:48 MST
Feb 17, 2026
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 06:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:01 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, February 16, 2026 and 6:00 AM MT on Tuesday, February 17, 2026. The platform may experience disconnects while the maintenance is being performed.
Feb 9, 13:57 MST
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, February 16, 2026 and 6:00 AM MT on Tuesday, February 17, 2026. You may see interruptions while using the product during the maintenance period.
Feb 9, 13:55 MST
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 02:00 MST
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, February 17, 2026. While the release is completed, no user impacts are expected.
Feb 9, 13:46 MST
Feb 16, 2026
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Feb 16, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 MST
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, February 15, 2026 and 6:00 AM MT on Monday, February 16, 2026. While the release is completed, you may see interruptions while using the product.
Jan 26, 15:28 MST
Feb 15, 2026
Feb 14, 2026
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 14, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 07:00 MST
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, February 14, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Jan 26, 15:04 MST
Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, February 10, 2026 and 6:00 AM MT on Wednesday, February 11, 2026.
BAS files may be delayed due to this scheduled maintenance.
Jan 26, 14:58 MST
Feb 10, 2026
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 10, 06:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 22:01 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, February 9, 2026 and 6:00 AM MT on Tuesday, February 10, 2026. The platform may experience disconnects while the maintenance is being performed.
Jan 26, 15:20 MST
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 10, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, February 9, 2026 and 6:00 AM MT on Tuesday, February 10, 2026. You may see interruptions while using the product during the maintenance period.
Jan 26, 15:14 MST
Global Payments System Incident - Interac Debit Cards Processing Issue - RBC Bank - Canada
Resolved - Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 02/10/2026 - 05:32 EST
Impact End time: 02/10/2026 - 06:03 EST

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited) Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Bank have been engaged.




Service: Cartes de débit Interac - Banque RBC
Segment impacté: Canada

Début de l’impact: 02/10/2026 - 05:32 HE
Fin de l’impact: 02/10/2026 - 06:03 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). Ce problème est externe à Global Payments

Action prise: Interac et la banque émettrice ont été engagés .
Feb 10, 04:49 MST
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 10, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:00 MST
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, February 10, 2025. While the release is completed, no user impacts are expected.
Jan 26, 14:51 MST
Feb 9, 2026
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 MST
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, February 8, 2026 and 6:00 AM MT on Monday, February 9, 2026. While the release is completed, you may see interruptions while using the product.
Jan 26, 15:25 MST
Feb 8, 2026
Feb 7, 2026
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 7, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 07:00 MST
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, February 7, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Jan 26, 15:01 MST
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