All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Ovation POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.97 % uptime
Today
GSAP Canada Operational
90 days ago
99.96 % uptime
Today
GNAP Canada Operational
90 days ago
99.9 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.96 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.96 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
100.0 % uptime
Today
Loblaws Only ? Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
File Transfer Scheduled Weekly Maintenance Jul 27, 2024 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, July 27, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jul 09, 2024 - 10:50 MDT
Pass/TransIT Scheduled Monthly Release Jul 28, 2024 22:00 - Jul 29, 2024 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 28, 2024 and 6:00 AM MT on Monday, July 29, 2024. While the release is completed, you may see interruptions while using the product.
Posted on Jul 09, 2024 - 10:38 MDT
Pass/TransIT Scheduled Weekly Maintenance Jul 29, 2024 22:00 - Jul 30, 2024 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 29, 2024 and 6:00 AM MT on Tuesday, July 30, 2024. You may see interruptions while using the product during the maintenance period.
Posted on Jul 09, 2024 - 10:58 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Jul 29, 2024 22:00 - Jul 30, 2024 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 29, 2024 and 6:00 AM MT on Tuesday, July 30, 2024. The platform may experience disconnects while the maintenance is being performed.
Posted on Jul 09, 2024 - 11:05 MDT
Ovation Scheduled Weekly Maintenance Jul 30, 2024 10:00-12:00 MDT
We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, July 30, 2024. While the release is completed, no user impacts are expected.
Posted on Jul 09, 2024 - 10:40 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Jul 30, 2024 19:00 - Jul 31, 2024 06:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 30, 2024 and 6:00 AM MT on Wednesday, July 31, 2024. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 09, 2024 - 10:47 MDT
Pass/TransIT Scheduled Monthly Release Aug 4, 2024 22:00 - Aug 5, 2024 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, August 4, 2024 and 6:00 AM MT on Monday, August 5, 2024. While the release and maintenance are completed, you may see interruptions while using the product.
Posted on Jul 25, 2024 - 14:17 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Aug 5, 2024 22:00 - Aug 6, 2024 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, August 5, 2024 and 6:00 AM MT on Tuesday, August 6, 2024. The platform may experience disconnects while the maintenance is being performed.
Posted on Jul 25, 2024 - 15:16 MDT
Pass/TransIT Scheduled Weekly Maintenance Aug 5, 2024 22:00 - Aug 6, 2024 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, August 5, 2024 and 6:00 AM MT on Tuesday, August 6, 2024. You may see interruptions while using the product during the maintenance period.
Posted on Jul 25, 2024 - 15:10 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Aug 6, 2024 19:00 - Aug 7, 2024 06:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, August 6, 2024 and 6:00 AM MT on Wednesday, August 7, 2024. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 25, 2024 - 14:58 MDT
File Transfer Scheduled Weekly Maintenance Aug 10, 2024 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, August 10, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jul 25, 2024 - 15:06 MDT
Pass/TransIT Scheduled Monthly Release Aug 11, 2024 22:00 - Aug 12, 2024 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, August 11, 2024 and 6:00 AM MT on Monday, August 12, 2024. While the release and maintenance are completed, you may see interruptions while using the product.
Posted on Jul 25, 2024 - 14:30 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Aug 12, 2024 22:00 - Aug 13, 2024 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, August 12, 2024 and 6:00 AM MT on Tuesday, August 13, 2024. The platform may experience disconnects while the maintenance is being performed.
Posted on Jul 25, 2024 - 15:20 MDT
Pass/TransIT Scheduled Weekly Maintenance Aug 12, 2024 22:00 - Aug 13, 2024 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, August 12, 2024 and 6:00 AM MT on Tuesday, August 13, 2024. You may see interruptions while using the product during the maintenance period.
Posted on Jul 25, 2024 - 15:13 MDT
Ovation Scheduled Weekly Maintenance Aug 13, 2024 10:00-12:00 MDT
We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 AM MT on Tuesday, August 13, 2024. While the release is completed, no user impacts are expected.
Posted on Jul 25, 2024 - 14:38 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Aug 13, 2024 19:00 - Aug 14, 2024 06:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, August 13, 2024 and 6:00 AM MT on Wednesday, August 14, 2024. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 25, 2024 - 15:00 MDT
Past Incidents
Jul 26, 2024
Global Payments Canada System Incident - Interac Mobile Pay Transaction Processing Issue - Canada
Resolved - Service: Interac Debit Card
Impacted Segment: Canada

Impact Start time: 07/26/2024 - 18:25 ET
Impact End time: 07/26/2024 - 18:53 ET

Summary: Global Payments' merchants may have experienced intermittent timeouts when processing Interac MobilePay transactions. This would have affected the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue did not impact any debit transactions processed using a physical card.

This issue is external to Global Payment.

Actions Taken: Interac is currently troubleshooting.


Service: Cartes de débit Interac
Segment impacté: Canada

Début de l’impact: 07/26/2024 - 18:25 HE
Fin de l’impact: 07/26/2024 - 18:53 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des transactions Interac Mobile. Ce problème est externe à Global Payments. Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique.

Ce problème est externe à Global Payments Canada.


Action prise: Interac est en train de dépanner.
Jul 26, 17:43 MDT
Jul 25, 2024

No incidents reported.

Jul 24, 2024
Global Payments System Incident - Heartland NWS and VAPS
Resolved - This incident is resolved and transaction processing is operating successfully.
Jul 24, 08:56 MDT
Monitoring - A fix has been implemented and we are monitoring results.
Jul 24, 08:28 MDT
Identified - The issue has been identified and a fix is being implemented. Additional updates will be provided as they become available.
Jul 24, 07:39 MDT
Update - Teams are continuing to investigate this issue. The issue is specific to merchants who are reliant on a single datacenter. Additional updates will be provided as they become available.
Jul 24, 05:13 MDT
Update - We are continuing to investigate this issue. Technical teams are onsite at the affected datacenter. Additional updates will be provided as they become available.
Jul 24, 03:48 MDT
Update - Technical teams continue working to resolve the issue. It has been determined that not all NWS or VAPS merchants are impacted, but impact may be specific to merchants reliant on a specific data center. Additional updates will be provided as they become available.
Jul 24, 02:42 MDT
Investigating - We are researching an issue with Heartland NWS / VAPS and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Jul 24, 01:56 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 23, 2024 and 6:00 AM MT on Wednesday, July 24, 2024. BAS files may be delayed due to this scheduled maintenance.
Jul 9, 10:46 MDT
Jul 23, 2024
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 22, 2024 and 6:00 AM MT on Tuesday, July 23, 2024. The platform may experience disconnects while the maintenance is being performed.
Jul 9, 11:04 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 22, 2024 and 6:00 AM MT on Tuesday, July 23, 2024. You may see interruptions while using the product during the maintenance period.
Jul 9, 10:56 MDT
Jul 22, 2024
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Jul 22, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 21, 2024 and 6:00 AM MT on Monday, July 22, 2024. While the release is completed, you may see interruptions while using the product.
Jul 9, 10:37 MDT
Jul 21, 2024
Jul 20, 2024
TSYS Batch Authorization System Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Jul 20, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 07:01 MDT
Scheduled - We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Saturday, July 20, 2024. BAS files may be delayed due to this release.
Jul 9, 10:34 MDT
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, July 20, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Jul 9, 10:49 MDT
Saratoga / Sierra / Summit Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Jul 20, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 01:00 MDT
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Saturday, July 20, 2024. While the release is completed, Saratoga and Host Capture may experience disconnects.
Jul 9, 10:35 MDT
Jul 19, 2024
Global Payments System Incident - Interac Debit Cards Processing Issue - Canada
Resolved - Service: Interac Debit Card
Impacted Segment: Canada

Impact Start time: 07/19/2024 - 17:44 ET
Impact End time: 07/19/2024 - 18:00 ET

Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved.

Actions Taken: Interac is currently troubleshooting.




Service: Cartes de débit Interac
Segment impacté: Canada

Début de l’impact: 07/19/2024 - 17:44 HE
Fin de l’impact: 07/19/2024 - 18:00 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu.

Action prise: Interac est en train de dépanner.
Jul 19, 16:38 MDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Global Payments System Incident - Portico Maple (ATL\RIC) processing issue - Canada
Resolved - Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada
Impact Start time: 07/17/2024 - 06:00 ET
Impact End time: 07/17/2024 - 07:00 ET

Restored: This issue has been resolved.

Summary: Some Portico merchants may have experienced authentication errors when processing transactions during the impact window (06:00-07:00 ET). The issue was resolved at 07:00 ET.Actions Taken: Support teams were engaged in troubleshooting.Next Steps: N/A

Notification d’Incident
Service: Portico Maple (ATL\RIC)
Segment impacté: Canada
Début de l’impact: 07/17/2024 - 06:00 HE
Fin de l’impact: 07/17/2024 - 07:00 HE

Résolution: Ce problème a été résolu.

Résumé: Certains marchands Portico ont pu rencontrer des erreurs d'authentification lors du traitement des transactions pendant la fenêtre d'impact (06:00-07:00 ET). Le problème a été résolu à 7h00. Action prise: Les équipes de support étaient engagées dans le dépannage.Prochaines étapes: N/A
Jul 17, 06:54 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 16, 2024 and 6:00 AM MT on Wednesday, July 17, 2024. BAS files may be delayed due to this scheduled maintenance.
Jul 9, 10:45 MDT
Jul 16, 2024
Ovation Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 MDT
Scheduled - We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, July 16, 2024. While the release is completed, no user impacts are expected.
Jul 9, 10:39 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 15, 2024 and 6:00 AM MT on Tuesday, July 16, 2024. You may see interruptions while using the product during the maintenance period.
Jul 9, 10:54 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 15, 2024 and 6:00 AM MT on Tuesday, July 16, 2024. The platform may experience disconnects while the maintenance is being performed.
Jul 9, 11:03 MDT
Jul 15, 2024
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 14, 2024 and 6:00 AM MT on Monday, July 15, 2024. While the release and maintenance are completed, you may see interruptions while using the product.
Jun 25, 15:12 MDT
Jul 14, 2024
Jul 13, 2024
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, July 13, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Jun 25, 15:21 MDT
Jul 12, 2024

No incidents reported.

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