All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
ELAPP Operational
Boarding Operational
Email Notification Operational
ELAPP API Operational
File Transfer Mailbox Operational
MerchantFlo Operational
SFTP Mailbox Operational
Transaction Central Operational
Hosted Operational
Virtual Terminal Operational
Recurring Billing Operational
Batch Upload Operational
Web Services Operational
ACH Processing Operational
Transaction Express (TXP) Operational
Hosted Operational
Virtual Terminal Operational
Batch Upload Operational
Recurring Billing Operational
Tokenization / Manual Billing Operational
ProcessNow / Mobile Payment Acceptance Operational
ACH Processing Operational
Web Services Operational
Integrated Widget Operational
TransIT Operational
Merchant Center Operational
Hosted Operational
WebPASS / Virtual Terminal Operational
CounterPASS/POS Operational
MultiPASS / API Integration Operational
Mobile Payment Acceptance Operational
Settlement / Funding Operational
Auto-Boarding Operational
Transaction Summary Operational
TransLink Operational
Info Center Operational
Merchant Authorization Platform/Core Operational
Batch Authorization System (BAS) Operational
Saratoga Operational
Sierra Operational
Summit Operational
Genius POS Operational
Platform Overall Operational
Server & Platform Connectivity (API) Operational
Back Office (Portal) Operational
Global Payments - Canada Operational
GSAP Canada Operational
GNAP Canada Operational
GPEcom Canada Operational
Portico Canada ATL/RIC Operational
Portico Canada GCP Operational
Portico Canada VT Operational
GPAPI Canada Operational
Loblaws Only Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Exchange Operational
Portico Operational
GSAP-NA Operational
GP-API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

GPC Courtesy Advisory - CHG00069349 - October 28, 2026 - GNAP AT1000 HSM Certificates Update in Richmond Data Center Oct 28, 2026 20:00 - Oct 29, 2026 01:00 MDT

Please see the below maintenance advisory regarding GNAP AT1000 HSM Certificates Update in Richmond Data Center scheduled for October 28, 2026

Scheduled Maintenance: GNAP AT1000 HSM Certificates Update in Richmond Data Center
Effective October 28, 2026

Please be advised that Global Payments will be performing Certificate maintenance in the Richmond Data Center on Wednesday, October 28, 2026. This maintenance is scheduled to begin at 22:00 p.m. ET and is scheduled to end on Thursday, October 29 at 03:00 a.m. ET on the next day.

Global Payments will perform Certificate update as part of planned maintenance. No transaction processing impact is anticipated, as GNAP transaction traffic will be temporarily routed from the Richmond Data Center to the Atlanta Metro Data Center throughout the maintenance activity. Once the change has been successfully completed and validated, transaction traffic will be returned to the Richmond Data Center.

Global Payments will closely monitor all systems throughout the entire process to ensure continued stability and performance. If you experience any issues during this period, please follow established escalation procedures.
Posted on Oct 19, 2026 - 15:30 MDT

GPC Courtesy Advisory - CHG00071555 - October 29, 2026 - GSAP NA Production Maintenance Oct 29, 2026 03:30-06:00 MDT

Please see the below maintenance advisory regarding GSAP NA Production Maintenance scheduled for October 29, 2026.

Scheduled Maintenance: GSAP NA Production Maintenance
Effective October 29, 2026

Please be advised regarding targeted GSAP-NA (G2-NA) Platform maintenance to be conducted Wednesday October 29, 2026. The change window will begin at 5:30 a.m. ET and will conclude at approximately 8:00 a.m. ET the same day.

Planned activities include GSAP NA Prod OS and Database maintenance.

● Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be unavailable between 5:45 a.m. ET and approximately 8:00 a.m. ET

● There will be no impact to transaction processing.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 23, 2026 - 16:28 MDT

GPC Courtesy Advisory - November 1st, 2026 - Interac IDP - MobilePay Maintenance Nov 1, 2026 01:00-03:30 MST

GPC has been informed by Interac of an upcoming scheduled Maintenance event.

Planned Start Date/Time: November 1st, 2026 - 3:00 EST

Planned End Date/Time: November 1st, 2026 - 05:30 EST

Provider Performing Maintenance: Everlink

Description: Everlink is performing a release maintenance

Service Affected: IDP- MobilePay Service
Issuer: All

Impact: In-flight Interac Everlink transactions may be impacted, along with Interac MobilePay transactions for all issuers, during the maintenance window.

Interac Change #: WO0000009968552

Please note that Everlink performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Oct 27, 2026 - 11:38 MDT

GPC Courtesy Advisory - CHG00076086 - November 02, 2026 - GPAPI-PROD US 4.2 Feature Release Nov 2, 2026 20:30 - Nov 3, 2026 04:30 MST

Please see the below maintenance advisory regarding GPAPI-PROD US 4.2 Feature Release scheduled for November 2nd, 2026.

Scheduled Maintenance: GPAPI-PROD US 4.2 Feature Release
Effective November 02, 2026

Please be advised Global Payments will be performing GPAPI-PROD US 4.2 Feature Release to the production environment on Monday, November 2nd, 2026. This maintenance is scheduled to begin on Monday, November 2nd, 2026, at 10:30 P.M. ET and end at 6:30 A.M. ET on the next day.

During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 26, 2026 - 12:58 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Nov 2, 2026 22:00 - Nov 3, 2026 06:00 MST

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platforms between 10:00 PM MT on Monday, November 2, 2026, and 6:00 AM MT on Tuesday, November 3, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Oct 23, 2026 - 12:50 MDT

GPC Courtesy Advisory - November 3rd, 2026 - Interac IDP - TD Bank Maintenance Nov 2, 2026 22:00 - Nov 3, 2026 05:00 MST

GPC has been informed by Interac of an upcoming scheduled Maintenance event.

Planned Start Date/Time: November 3rd, 2026 - 00:00 EST

Planned End Date/Time: November 3rd, 2026 - 07:00 EST

Provider Performing Maintenance: TD Canada Trust

Description: TD Bank performing a maintenance on the Tandem Platform

Service Affected: Interac Debit (IDP)

Issuer: TD Canada Trust

Impact: TD Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009968531

Please note that TD Bank performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Oct 26, 2026 - 13:07 MDT

GPC Courtesy Advisory - CHG00049653 - November 3rd, 2026 - Network Maintenance in Richmond Data Center Nov 2, 2026 22:00 - Nov 3, 2026 05:00 MST

Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Tuesday, November 03, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 27, 2026 - 11:43 MDT

GPC Courtesy Advisory - CHG00067894 - November 3, 2026 - Network Maintenance in Richmond Data Center Nov 2, 2026 22:00 - Nov 3, 2026 05:00 MST

Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Tuesday, November 03, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day. During the maintenance window we do expect minimal to no impact.

Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 21, 2026 - 11:26 MDT

Pass/TransIT Scheduled Weekly Maintenance Nov 2, 2026 22:00 - Nov 3, 2026 06:00 MST

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, November 2, 2026, and 6:00 AM MT on Tuesday, November 3, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Oct 23, 2026 - 12:34 MDT

GPC Courtesy Advisory - CHG00071392 - November 03, 2026 - Network Maintenance in Richmond Data Center Nov 2, 2026 22:00 - Nov 3, 2026 05:00 MST

Please be advised that Global Payments will be performing network maintenance in the
Richmond Data Center on Tuesday, November 03, 2026. This maintenance is scheduled to
begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do expect minimal to no impact. Any affected
applications will be routed away or redirected to one of our other datacenter locations.
If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager
with any questions regarding this announcement.
Posted on Oct 27, 2026 - 13:20 MDT

GPC Courtesy Advisory - CHG00049653 - November 03, 2026 - Network Maintenance in Richmond Data Center Nov 2, 2026 22:00 - Nov 3, 2026 05:00 MST

Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Tuesday, November 03, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 27, 2026 - 13:04 MDT

GPC Courtesy Advisory - CHG00075021 - November 03, 2026-EI - Taas2.0# PROD Java Version Upgrade in All Taas Repos Nov 2, 2026 22:30 - Nov 3, 2026 05:00 MST

Please see the below maintenance advisory regarding EI - Taas2.0# PROD Java Version upgrade in all Taas Repos scheduled for November 03, 2026.

Scheduled Maintenance: EI - Taas2.0# PROD Java Version upgrade in all Taas Repos
Effective November 03, 2026

Please be advised Global Payments will be performing EI - Taas2.0# PROD Java Version upgrade in all Taas Repos to the production environment on Tuesday, November 3rd, 2026 at 0:30 A.M. ET and ending at 7:00 A.M. ET on the same day.

During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 21, 2026 - 11:29 MDT

GPC Courtesy Advisory - CHG00072570 - November 03, 2026 - Portico Maple Patching Maintenance Nov 3, 2026 00:00-05:00 MST

Please see the below maintenance advisory regarding Portico Maple Patching Maintenance scheduled for November 03, 2026.

Scheduled Maintenance : Portico Maple Patching Maintenance
Effective November 03, 2026

Please be advised Global Payments will be performing platform maintenance on Portico ATL/RIC (Maple) application, on Tuesday, November 03, 2026 This maintenance is scheduled to begin at 2:00 a.m. ET and end at 7:00 a.m. ET. same day.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL listed below:

Api2-na.portico.globalpay.com

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 19, 2026 - 10:22 MDT

GPC Courtesy Advisory - November 3rd, 2026 - Interac IDP - Central 1 Bank Maintenance Nov 3, 2026 01:30-06:00 MST

GPC has been informed by Interac of an upcoming scheduled Maintenance event.

Planned Start & End Date/Time: November 3rd, 2026 - 03:30 EST

Planned End Date/Time: November 3rd, 2026 - 8:00 EST

Provider Performing Maintenance: Central 1 Bank

Description: Central 1 Bank is performing maintenance.

Service Affected: Interac Debit (IDP)

Issuer: Central 1 Bank

Impact: Central 1 Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009946703

Please note that Central 1 Bank performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Oct 15, 2026 - 14:30 MDT

Genius POS Scheduled Weekly Maintenance Nov 3, 2026 02:00-04:00 MST

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, November 3, 2026. While the release is completed, no user impacts are expected.
Posted on Oct 23, 2026 - 12:27 MDT

Batch Authorization System Scheduled Weekly Maintenance Nov 3, 2026 19:00 - Nov 4, 2026 06:00 MST

We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, November 3, 2026, and 6:00 AM MT on Wednesday, November 4, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Oct 23, 2026 - 12:54 MDT

GPC Courtesy Advisory - November 3rd,  2026 - Interac TSP - MobilePay Maintenance Nov 3, 2026 20:00 - Nov 4, 2026 04:00 MST

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: November 3rd, 2026 - 22:00 EST

Planned End Date/Time: November 4th, 2026 - 06:00 EST

Provider Performing Maintenance: Interac

Description: Internal Firewall OS Upgrade for Vulnerability Remediation

Service Affected: Interac MobilePay TSP Service

Issuer: All issuing banks processing MobilePay

Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.

Interac Change #: 100833

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Oct 28, 2026 - 09:15 MDT

GPC Courtesy Advisory - CHG00072582 - November 04, 2026 - Portico Maple Patching Maintenance Nov 4, 2026 00:00-05:00 MST

Please see the below maintenance advisory regarding Portico Maple Patching Maintenance scheduled for November 04, 2026.

Scheduled Maintenance : Portico Maple Patching Maintenance
Effective November 04, 2026

Please be advised Global Payments will be performing platform maintenance on Portico ATL/RIC (Maple) application, on Wednesday, November 04, 2026 This maintenance is scheduled to begin at 02:00 a.m. ET and end at 7:00 a.m. ET same day.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL listed below:

Api2-na.portico.globalpay.com

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 19, 2026 - 10:26 MDT

GPC Courtesy Advisory - CHG00076015 - NOVEMBER 04, 2026 - Portico API 3.56 Production Release on Robinhood Nov 4, 2026 02:00-05:00 MST

Please see the below maintenance advisory regarding Portico API 3.56 Production Release on Robinhood scheduled for November 04, 2026.

Scheduled Maintenance: Portico API 3.56 Production Release on Robinhood Effective November 04, 2026

Please be advised Global Payments will be performing Portico API 3.56 Production Release on Robinhood on Wednesday, November 04, 2026. This maintenance is scheduled to begin at 04:00 a.m. ET and end at 07:00 a.m. ET the same day.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URLs listed below:

Api.heartlandportico.com
posgateway.secureexchange.net
api2.heartlandportico.com
api2-b.heartlandportico.com
api2-c.heartlandportico.com
api2-e.heartlandportico.com
trans.pg.secureexchange.net
transdb.pg.secureexchange.net

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 23, 2026 - 13:51 MDT

GPC Courtesy Advisory - November 4th, 2026 - Interac TSP - MobilePay Maintenance Nov 4, 2026 20:00 - Nov 5, 2026 04:00 MST

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: November 4th, 2026 - 22:00 EST

Planned End Date/Time: November 5th, 2026 - 06:00 EST

Provider Performing Maintenance: Interac

Description: Certificate update to enhance security.

Service Affected: Interac MobilePay TSP Service

Issuer: All issuing banks processing MobilePay

Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.

Interac Change #: 100179

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Oct 21, 2026 - 11:23 MDT

GPC Courtesy Advisory - November 5th, 2026 - Interac TSP - MobilePay Maintenance Nov 5, 2026 20:00 - Nov 6, 2026 04:00 MST

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: November 5th, 2026 - 22:00 EST

Planned End Date/Time: November 6th, 2026 - 06:00 EST

Provider Performing Maintenance: Interac

Description: External Facing Firewall OS Upgrade for Vulnerability Remediation

Service Affected: Interac MobilePay TSP Service

Issuer: All issuing banks processing MobilePay

Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.

Interac Change #: 100832

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Oct 28, 2026 - 09:20 MDT

File Transfer Scheduled Weekly Maintenance Nov 7, 2026 07:00-13:00 MST

We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, November 7, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Oct 23, 2026 - 13:00 MDT

Pass/TransIT Scheduled Monthly Release Nov 8, 2026 22:00 - Nov 9, 2026 06:00 MST

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, November 8, 2026, and 6:00 AM MT on Monday, November 9, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Oct 23, 2026 - 13:04 MDT

Genius POS Scheduled Weekly Maintenance Nov 10, 2026 02:00-04:00 MST

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, November 10, 2026. While the release is completed, no user impacts are expected.
Posted on Oct 23, 2026 - 12:30 MDT

Batch Authorization System Scheduled Weekly Maintenance Nov 10, 2026 19:00 - Nov 11, 2026 06:00 MST

We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, November 10, 2026, and 6:00 AM MT on Wednesday, November 11, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Oct 23, 2026 - 12:57 MDT

GPC Courtesy Advisory - CHG00075024 - November 19, 2026- EI - Taas2.0# PROD SAST fixes in all Taas, Kafka, File Processing and Encryption services Nov 18, 2026 22:30 - Nov 19, 2026 05:00 MST

Please see the below maintenance advisory regarding EI - Taas2.0# PROD SAST fixes in all Taas, Kafka, File Processing and Encryption services scheduled for November 19 2026.

Scheduled Maintenance: EI - Taas2.0# PROD SAST fixes in all Taas, Kafka, File Processing and Encryption services
Effective November 19, 2026

Please be advised Global Payments will be performing EI - Taas2.0# PROD SAST fixes in all Taas, Kafka, File Processing and Encryption services to the production environment on Thursday, November 19, 2026 at 0:30 A.M. ET and end at 7:00 A.M. ET on the same day.

During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Oct 22, 2026 - 14:03 MDT

Oct 28, 2026

GPC Courtesy Advisory - CHG00071555 - October 28th, 2026 - GSAP NA Production Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 03:30 MDT
Scheduled - Please see the below maintenance advisory regarding GSAP NA Production Maintenance scheduled for October 28, 2026.

Scheduled Maintenance: GSAP NA Production Maintenance
Effective October 28, 2026

Please be advised regarding targeted GSAP-NA (G2-NA) Platform maintenance to be conducted Wednesday October 28, 2026. The change window will begin at 5:30 a.m. ET and will conclude at approximately 8:00 a.m. ET the same day.

Planned activities include GSAP NA Prod OS and Database maintenance.

● Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be unavailable between 5:45 a.m. ET and approximately 8:00 a.m. ET

● There will be no impact to transaction processing.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 23, 16:25 MDT
Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 27, 2026, and 6:00 AM MT on Wednesday, October 28, 2026. BAS files may be delayed due to this scheduled maintenance.
Oct 7, 11:35 MDT
GPC Courtesy Advisory - CHG00076601 - October 28, 2026 - Portico Maple Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 05:02 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 02:01 MDT
Scheduled - Please be advised Global Payments will be performing Database maintenance on Portico ATL/RIC (Maple) application, on Wednesday, October 28, 2026. This maintenance is scheduled to begin at 04:00 AM ET and end at 07:00:00 AM. ET.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL listed below:

api2-na.portico.globalpay.com

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 27, 12:57 MDT
GPC Courtesy Advisory - CHG00076393 & CHG00075594 - October 28, 2026 - Emergency Network Maintenance in Richmond Data Center
Completed - The scheduled maintenance has been completed.
Oct 28, 05:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:01 MDT
Scheduled - Please be advised that Global Payments will be performing emergency network maintenance in the Richmond Data Center on Wednesday, October 28, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 27, 14:46 MDT
GPC Courtesy Advisory - CHG00072570 - October 28, 2026 - Portico Patching Maintenance on Robinhood East
Completed - The scheduled maintenance has been completed.
Oct 28, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 02:00 MDT
Scheduled - Please see the below maintenance advisory regarding Portico Patching Maintenance on Robinhood East scheduled for October 28, 2026.

Scheduled Maintenance : Portico Patching Maintenance on Robinhood East
Effective October 28th, 2026

Please be advised Global Payments will be performing platform maintenance on Robinhood East on Wednesday, October 28, 2026 This maintenance is scheduled to begin at 04:00 a.m. ET and end at 7:00 a.m. ET same day.

While support teams will be monitoring systems and strive to achieve maintenance activities with no interruptions, merchants may experience very brief timeouts for any inflight Exchange, GSAP, or GNAP merchant traffic that utilizes Portico service. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 19, 10:16 MDT

Oct 27, 2026

GPC Courtesy Advisory - CHG00071989 - OCTOBER 27, 2026 - GSAP NA Production Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:01 MDT
Scheduled - Please see the below maintenance advisory regarding GSAP NA Production Maintenance scheduled for October 27, 2026.

Scheduled Maintenance: GSAP NA Production Maintenance Effective October 27, 2026

Please be advised regarding targeted GSAP-NA (G2-NA) Platform maintenance to be conducted Tuesday October 27th, 2026. Our change window begins at 9:00pm ET and will conclude at approximately 12:00am ET next day.

Planned activities include GSAP SM database maintenance.

● Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be unavailable between 9:00pm ET and approximately 12:00am ET next day.

● There will be no impact to transaction processing

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 22, 14:00 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 06:02 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, October 26, 2026, and 6:00 AM MT on Tuesday, October 27, 2026. The platform may experience disconnects while the maintenance is being performed.
Oct 7, 11:42 MDT
GPC Courtesy Advisory - CHG00074772 - October 27, 2026 - EI # TAAS -PROD: TaaS WAF Rules Update
Completed - The scheduled maintenance has been completed.
Oct 27, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 23:00 MDT
Scheduled - Please see the below maintenance advisory regarding EI # TAAS -PROD : TaaS WAF Rules Update scheduled for October 27, 2026.

Scheduled Maintenance: EI # TAAS -PROD : TaaS WAF Rules Update
Effective October 27, 2026

Please be advised Global Payments will be performing EI # TAAS -PROD : TaaS WAF Rules Update to the production environment on Tuesday, October 27th, 2026. This maintenance is scheduled to begin on Tuesday, October 27th, 2026 at 1:00 A.M. ET and end at 8:00 A.M. ET on the next day.

During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 19, 10:05 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, October 26, 2026, and 6:00 AM MT on Tuesday, October 27, 2026. You may see interruptions while using the product during the maintenance period.
Oct 7, 11:39 MDT
GPC Courtesy Advisory - CHG00073913, CHG00074603 - October 27, 2026 - Network Maintenance in Richmond Data Center
Completed - The scheduled maintenance has been completed.
Oct 27, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 22:02 MDT
Scheduled - Please see the below maintenance advisory regarding Network Maintenance in Richmond Data Center scheduled for October 27, 2026.

Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective October 27, 2026

Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Tuesday, October 27, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 15, 14:37 MDT
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 02:00 MDT
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, October 27, 2026. While the release is completed, no user impacts are expected.
Oct 7, 11:33 MDT
GPC Courtesy Advisory - October 27th, 2026 - Interac IDP - Desjardins Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:00 MDT
Scheduled - Planned Start Date/Time: October 27th, 2026 - 02:00 EDT

Planned End Date/Time: October 27th, 2026 - 05:30 EDT

Provider Performing Maintenance: Desjardins

Description: Desjardins is performing a production maintenance

Service Affected: Interac Debit (IDP)

Issuer: Desjardins

Impact: Desjardins Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009974900

Please note that Desjardins performs this maintenance and is external to Global Payments.
Oct 26, 12:51 MDT

Oct 26, 2026

Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Oct 26, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, October 25, 2026, and 6:00 AM MT on Monday, October 26, 2026. While the release is completed, you may see interruptions while using the product.
Oct 7, 11:31 MDT
GPC Courtesy Advisory - October 25th, 2026 - Interac IDP - Bank of Montreal Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 19:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: October 25th, 2026 - 21:00 EDT

Planned End Date/Time: October 26th, 2026 - 05:00 EDT

Provider Performing Maintenance: Bank of Montreal (BMO)

Description: Bank of Montreal is performing an OS upgrade

Service Affected: Interac Debit (IDP)

Issuer: Bank of Montreal

Impact: BMO Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009966111

Please note that Bank of Montreal performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Oct 22, 14:05 MDT

Oct 25, 2026

GPC Courtesy Advisory - WO0000009964018 - October 24th-25th, 2026 - Interac IDP - Bank of Montreal Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 19:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled Maintenance event.

Planned Start Date/Time: October 24th, 2026 - 21:00 EDT

Planned End Date/Time: October 25th, 2026 - 07:00 EDT

Provider Performing Maintenance: Bank of Montreal

Description: Bank of Montreal is performing an OS upgrade

Service Affected: Interac Debit (IDP)

Issuer: Bank of Montreal

Impact: Bank of Montreal Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009964018

Please note that Bank of Montreal performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Oct 21, 11:34 MDT
GPC Courtesy Advisory - October 25th, 2026 - Interac IDP - Bank of Montreal Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 23:00 MDT
Scheduled - Planned Start Date/Time: October 25th, 2026 - 01:00 EDT

Planned End Date/Time: October 25th, 2026 - 06:00 EDT

Provider Performing Maintenance: Bank of Montreal

Description: Bank of Montreal is performing an IPL mainframe maintenance

Service Affected: Interac Debit (IDP)

Affected Nodes: 000101

Issuer: Bank of Montreal

Impact: Bank of Montreal Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009930162

Please note that Bank of Montreal performs this maintenance and is external to Global Payments.
Oct 7, 11:14 MDT
GPC Courtesy Advisory - WO0000009966130 - October 25th, 2026 - Interac IDP - Bank of Nova Scotia
Completed - The scheduled maintenance has been completed.
Oct 25, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 01:15 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled Maintenance event.

Planned Start Date/Time: October 25th, 2026 - 03:15 EDT

Planned End Date/Time: October 25th, 2026 - 05:30 EDT

Provider Performing Maintenance: Bank of Nova Scotia

Description: BNS Release

Service Affected: Interac Debit (IDP)

Issuer: Bank of Nova Scotia

Impact: Bank of Nova Scotia Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009966130

Please note that Bank of Nova Scotia performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Oct 23, 10:00 MDT

Oct 24, 2026

File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, October 24, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Oct 7, 11:37 MDT
GPC Courtesy Advisory - WO0000009954072 - October 23rd-24th, 2026 - Interac IDP - Bank of Montreal Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 19:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled Maintenance event.

Planned Start Date/Time: October 23rd, 2026 - 21:00 EDT

Planned End Date/Time: October 24th, 2026 - 07:00 EDT

Provider Performing Maintenance: Bank of Montreal

Description: Bank of Montreal is performing an OS upgrade

Service Affected: Interac Debit (IDP)

Issuer: Bank of Montreal

Impact: Bank of Montreal Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009954072

Please note that Bank of Montreal performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Oct 21, 11:32 MDT

Oct 23, 2026

Global Payments System Incident - Transaction Express (TXP) transaction processing issue
Resolved - Teams successfully promoted the fix to production and monitored good transactions into TXP. This issue is now resolved.
Oct 23, 20:02 MDT
Update - Technical teams continue to work on this incident. The testing is nearing completion with good results. Once fully validated, teams will deploy the remediation into the production environment. Further updates will be provided as they become available.
Oct 23, 18:27 MDT
Update - Technical teams continue to work on this incident. They are testing a remedy so that they can promote it to production to resolve this issue. Further updates will be provided as they become available. Next update anticipated in two hours.
Oct 23, 16:05 MDT
Update - Technical teams continue to work on this incident. They have identified a potential remedy, and they are testing it so that they can promote it to production to resolve this issue. Further updates will be provided as they become available.
Oct 23, 14:09 MDT
Identified - Technical teams continue to work on this incident. They have identified a data element with the card brand that is problematic and they are working to resolve this issue. Further updates will be provided as they become available.
Oct 23, 12:40 MDT
Update - Technical teams continue to work to identify and resolve this issue. Additional updates will be provided as they become available.
Oct 23, 11:34 MDT
Update - Technical teams continue to work to identify and resolve this issue. Additional updates will be provided as they become available.
Oct 23, 10:29 MDT
Investigating - We are aware of an issue with TXP and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Oct 23, 09:27 MDT
Batch Authorization System Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Oct 23, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 MDT
Scheduled - We will be performing our monthly release of product and system enhancements to the Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Friday, October 23, 2026. BAS files may be delayed due to this release.
Oct 7, 11:27 MDT
Saratoga / Sierra / Summit Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Oct 23, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 MDT
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Friday, October 23, 2026. While the release is completed, Saratoga and Host Capture may experience disconnects.
Oct 7, 11:29 MDT

Oct 22, 2026

GPC Courtesy Advisory -CHG00069310 - October 21, 2026 - GNAP AT1000 HSM Certificates Update in Atlanta Metro Data Center
Completed - The scheduled maintenance has been completed.
Oct 22, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 MDT
Scheduled - Please see the below maintenance advisory GNAP AT1000 HSM Certificates Update in Atlanta Metro Data Center scheduled for October 21, 2026.

Scheduled Maintenance: GNAP AT1000 HSM Certificates Update in Atlanta Metro Data Center
Effective October 21, 2026

Please be advised that Global Payments will be performing Certificate maintenance in the Atlanta Metro Data Center on Wednesday, October 21, 2026. This maintenance is scheduled to begin at 22:00 p.m. ET and is scheduled to end on Thursday, October 22 at 03:00 a.m. ET on the next day.

Global Payments will perform Certificate update as part of planned maintenance. No transaction processing impact is anticipated, as transaction traffic will be temporarily routed from the Atlanta Metro Data Center to the Richmond Metro Data Center throughout the maintenance activity. Once the change has been successfully completed and validated, transaction traffic will be returned to the Atlanta Metro Data Center.

Global Payments will closely monitor all systems throughout the entire process to ensure continued stability and performance. If you experience any issues during this period, please follow established escalation procedures.
Oct 9, 16:01 MDT

Oct 21, 2026

GPC Courtesy Advisory - October 21st -22nd, 2026 - CRQ-17403 - GPeCom Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 MDT
Scheduled - Please see below maintenance advisory regarding GPeCom Maintenance scheduled for October 21st-22nd, 2026.

Planned Start Date/Time: October 21st, 2026 - 23:00 EDT

Planned End Date/Time: October 22nd, 2026 - 01:00 EDT

Description: GPeCom Database Failover to the Disaster Recovery (DR) region.

Service Affected: GPeCom Services

Impact: GPeCom transactions might be impacted during the maintenance window.

Change Reference: CRQ-17403

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Oct 7, 11:19 MDT
Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 20, 2026, and 6:00 AM MT on Wednesday, October 21, 2026. BAS files may be delayed due to this scheduled maintenance.
Oct 7, 11:34 MDT
GPC Courtesy Advisory - CHG00074626 - October 20, 2026-GPAPI-PROD US 4.1 Feature Release
Completed - The scheduled maintenance has been completed.
Oct 21, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:30 MDT
Scheduled - Please see the below maintenance advisory regarding GPAPI-PROD US 4.1 Feature Release scheduled for October 20, 2026.

Scheduled Maintenance: GPAPI-PROD US 4.1 Feature Release
Effective October 20, 2026

Please be advised that Global Payments will be performing GPAPI-PROD US 4.1 Feature Release to the production environment on Tuesday, October 20th, 2026. This maintenance is scheduled to begin on Tuesday, October 20th, 2026 at 11:30 P.M. ET and end at 7:30 A.M. ET on the next day.

During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 15, 15:00 MDT
GPC Courtesy Advisory - CHG00072600 - October 21, 2026 - Portico 3.56 Prod Release on Maple (ATL/RIC)
Completed - The scheduled maintenance has been completed.
Oct 21, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 02:00 MDT
Scheduled - Please see the below maintenance advisory regarding Portico 3.56 Prod Release on Maple (ATL/RIC) Maintenance scheduled for October 21, 2026.

Scheduled Maintenance: Portico 3.56 Prod Release on Maple (ATL/RIC)
Effective October 21, 2026

Please be advised Global Payments will be performing Portico version 3.55 release to the production environment on Wednesday, Oct 21, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 7:00 a.m. ET the same day.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight GSAP or GNAP merchant traffic associated Portico application or service on the URL’s listed below:

api2-na.portico.globalpay.com
api2-eu.portico.globalpay.com
Api2-ap.portico.globalpay.com

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 6, 09:55 MDT
GPC Courtesy Advisory - October 21st, 2026 - CRQ-18175 - GPeCom Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 MDT
Scheduled - Please see below maintenance advisory regarding GPeCom Maintenance scheduled for October 21st, 2026.

Planned Start Date/Time: October 21st, 2026 - 00:00 EDT

Planned End Date/Time: October 21st, 2026 - 03:00 EDT

Description: GPeCom Application Failover to the Disaster Recovery (DR) region.

Service Affected: GPeCom Services

Impact: No impact to GPeCom transactions is expected during this maintenance window.

Change Reference: CRQ-18175

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Oct 7, 11:17 MDT

Oct 20, 2026

Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:02 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, October 19, 2026, and 6:00 AM MT on Tuesday, October 20, 2026. The platform may experience disconnects while the maintenance is being performed.
Oct 7, 11:41 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, October 19, 2026, and 6:00 AM MT on Tuesday, October 20, 2026. You may see interruptions while using the product during the maintenance period.
Oct 7, 11:38 MDT
GPC Courtesy Advisory - October 20th, 2026 - Interac IDP - TD Bank Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 05:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled Maintenance event.

Planned Start Date/Time: October 20th, 2026 - 01:00 EDT

Planned End Date/Time: October 20th, 2026 - 07:00 EDT

Provider Performing Maintenance: TD Canada Trust

Description: TD Bank performing a maintenance on the Tandem Platform

Service Affected: Interac Debit (IDP)

Issuer: TD Canada Trust

Impact: TD Interac Debit (IDP) transactions might be impacted during this maintenance window.

Interac Change #: WO0000009946610

Please note that TD Bank performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Oct 15, 14:25 MDT
GPC Courtesy Advisory - CHG00067982, CHG00067882 - October 20, 2026 - Network Maintenance in Richmond Metro Data Center
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:01 MDT
Scheduled - Please see the below maintenance advisory regarding Network Maintenance in Richmond Metro Data Center scheduled for Oct 20, 2026.

Scheduled Maintenance: Network Maintenance in Richmond Metro Data Center
Effective October 20, 2026

Please be advised that Global Payments will be performing network maintenance in the Richmond Metro Data Center on Tuesday, October 20, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Relationship Manager with any questions regarding this announcement.
Oct 9, 16:04 MDT
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 MDT
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, October 20, 2026. While the release is completed, no user impacts are expected.
Oct 7, 11:32 MDT

Oct 19, 2026

GPC Courtesy Advisory - October 19, 2026 - CHG00070887: GSAP NA Production Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 03:30 MDT
Scheduled - Please see below maintenance advisory regarding GSAP NA Production Platform Maintenance scheduled for October 19th, 2026.

Our change window begins at 5:30 a.m. ET and will conclude at approximately 8:00 a.m. ET that day.

Planned activities include GSAP NA Prod Database maintenance.

Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be
unavailable between 5:45 a.m. ET and approximately 8:00 a.m. ET.

There will be no impact to transaction processing.

As always, please do not hesitate to contact your Global Payments Relationship Manager with
any questions regarding this announcement.
Oct 15, 14:45 MDT
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, October 18, 2026, and 6:00 AM MT on Monday, October 19, 2026. While the release is completed, you may see interruptions while using the product.
Oct 7, 11:31 MDT

Oct 18, 2026

Oct 17, 2026

File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, October 17, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Oct 7, 11:36 MDT

Oct 16, 2026

GPC Courtesy Advisory - CHG00074050 - October 16, 2026 - GSAP NA ATR Application upgrade (G2)
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:00 MDT
Scheduled - Please see the below maintenance advisory regarding GSAP NA ATR Application upgrade (G2) scheduled for October 16, 2026.

Scheduled Maintenance: GSAP NA ATR Application upgrade (G2)
Effective October 16, 2026

Please be advised regarding targeted GSAP-NA Platform ATR (stand by) maintenance to be conducted Friday October 16th, 2026. Our change window begins at 6:00am ET and will conclude at approximately 8:00am ET that day.

Planned activities include deployment of software updates designed to support card association compliance initiatives.

● Customer Master File (CMF) and Transaction Data Store (TDS) for NA region will continue to be available during this event.

● There will be minimal impact to transaction processing. The region will operate in Alternate Transaction Routing (ATR) mode for a two-minute test after deployment. This is between the hours of 6:30am ET and 8:00am ET.

● Administrative functions such as reversal, tip adjust, pre-auth completion, and batch close functions will be unavailable to point-of-sale users while GSAP-NA is processing in ATR mode.
Oct 12, 13:03 MDT

Oct 15, 2026

GPC Courtesy Advisory - CHG00073338 - October 14, 2026 - GPAPI-PROD US 4.1 Feature Release
Completed - The scheduled maintenance has been completed.
Oct 15, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:30 MDT
Scheduled - Please see the below maintenance advisory regarding GPAPI-PROD US 4.1 Feature Release scheduled for October 14, 2026.

Scheduled Maintenance: GPAPI-PROD US 4.1 Feature Release
Effective October 14, 2026

Please be advised Global Payments will be performing GPAPI-PROD US 4.1 Feature Release to the production environment on Wednesday, October 14th, 2026. This maintenance is scheduled to begin on Wednesday, October 14th, 2026 at 11:30 P.M. ET and end at 7:30 A.M. ET on the next day.

During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 7, 11:11 MDT

Oct 14, 2026

GPC Courtesy Advisory - CHG00073726 - October 14, 2026 - GSAP NA Production Application Upgrade (G2/TDS/CMF/USAT/G2Tools)
Completed - The scheduled maintenance has been completed.
Oct 14, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:30 MDT
Scheduled - Please see the below maintenance advisory for GSAP NA Production Application upgrade (G2/TDS/CMF/USAT/G2Tools) scheduled for Oct 14, 2026.

Scheduled Maintenance: GSAP NA Production Application upgrade (G2/TDS/CMF/USAT/G2Tools)
Effective October 14, 2026

Please be advised regarding targeted GSAP-NA Platform maintenance to be conducted Wednesday October 14th, 2026. Our change window begins at 5:30am ET and will conclude at approximately 8:00am ET that day.

Planned activities include deployment of software updates designed to support card association compliance initiatives.

● Customer Master File (CMF) and Transaction Data Store (TDS) for NA region will be unavailable between approximately 5:30am ET and 7:45 am ET.
● There will be no impact to transaction processing.
Oct 9, 10:02 MDT
Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 13, 2026, and 6:00 AM MT on Wednesday, October 14, 2026. BAS files may be delayed due to this scheduled maintenance.
Sep 29, 09:48 MDT
GPC Courtesy Advisory - CHG00072554 - October 14, 2026 - Portico 3.56 Prod Release on Robinhood East / Central
Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:00 MDT
Scheduled - Please see the below maintenance advisory regarding Portico 3.56 Prod Release on Robinhood East / Central scheduled for October 14, 2026.

Scheduled Maintenance: Portico 3.56 Prod Release on Robinhood East / Central

Effective October 14, 2026

Please be advised Global Payments will be performing Portico version 3.56 release to the production environment on Wednesday, October 14, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 07:00 a.m. ET the same day.

While support teams will be monitoring systems and strive to achieve maintenance activities with no interruptions, merchants may experience very brief timeouts for any inflight Exchange, GSAP, or GNAP merchant traffic that utilizes Portico, on the URLs listed below.

● posgateway.secureexchange.net
● api.heartlandportico.com
● api2.heartlandportico.com
● api2-b.heartlandportico.com
● api2-c.heartlandportico.com
● api2-e.heartlandportico.com
● trans.pg.secureexchange.net
● transdb.pg.secureexchange.net

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 1, 11:05 MDT
*Revised* GPC Courtesy Advisory - CHG00072178 - OCTOBER 14, 2026 - Mastercard Maintenance in Richmond Data Center
Completed - The scheduled maintenance has been completed.
Oct 14, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:30 MDT
Scheduled - The below maintenance has been rescheduled from October 7th to October 14th, 2026.

Please see the below maintenance advisory regarding Mastercard Maintenance in Richmond Data Center scheduled for October 14, 2026.

Scheduled Maintenance: Mastercard Maintenance in Richmond Data Center

Effective October 14, 2026

Please be advised that Global Payments will be performing Mastercard maintenance in the Richmond Data Center on Wednesday, October 14, 2026. This maintenance is scheduled to begin at 1:30 a.m. ET and is scheduled to end at 6:00 a.m. ET on the same day.

During this maintenance, we do not expect any impact to the applications/services. Global Payments will monitor all systems during the entire process. If you experience any issues, please follow established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Oct 2, 15:01 MDT
GPC Courtesy Advisory - CHG00072180 - October 14, 2026 - Mastercard Maintenance in Atlanta Data Center
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 MDT
Scheduled - Please see the below maintenance advisory regarding Mastercard Maintenance in Atlanta Data Center Maintenance scheduled for October 14, 2026.

Scheduled Maintenance: Mastercard Maintenance in Atlanta Data Center
Effective October 14, 2026

Please be advised that Global Payments will be performing Mastercard maintenance in the Atlanta Data Center on Wednesday, October 14, 2026. This maintenance is scheduled to begin at 01:00 a.m. ET and is scheduled to end at 06:00 a.m. ET on the same day.

During this maintenance, we do not expect any impact to the applications/services. Global Payments will monitor all systems during the entire process. If you experience any issues, please follow established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Sep 28, 15:47 MDT
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