All Systems Operational

About This Site

Welcome to the Global Payments Integrated Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Vital Point-of-Sale, Cayan/Genius, and ProPay systems, please see the below links
http://status.propay.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
99.98 % uptime
Today
Boarding Operational
90 days ago
99.96 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal Operational
90 days ago
99.99 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
99.99 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Vital POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Heartland ACH Operational
90 days ago
100.0 % uptime
Today
Heartland Bill Pay Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Oct 2, 2022 22:00 - Oct 3, 2022 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Sunday, October 2, 2022 and 6:00 AM MT on Monday, October 3, 2022. The platform may experience disconnects while the maintenance is being performed.
Posted on Sep 28, 2022 - 16:45 MDT
TSYS Data Center Maintenance Oct 2, 2022 22:00 - Oct 3, 2022 02:00 MDT
TSYS will be performing maintenance starting Sunday, October 2, 2022 at 10:00 PM MT, until Monday, October 3, 2022 at 2:00 AM MT, in the Suwanee data center (64.66.62.9) environment.

During this time, it is recommended that clients/endpoints that do not have automated fail over or load balancing in place for VPN or MPLS circuit connectivity move their Sierra/Summit/Saratoga traffic to the Tempe data center (64.66.52.9) to avoid interruptions.
Posted on Sep 28, 2022 - 10:11 MDT
Pass/TransIT Scheduled Monthly Release & Weekly Maintenance Oct 2, 2022 22:00 - Oct 3, 2022 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, October 2, 2022 and 6:00 AM MT on Monday, October 3, 2022. While the release and maintenance are completed, you may see interruptions while using the product.
Posted on Sep 28, 2022 - 16:31 MDT
TSYS Unscheduled Maintenance for Sterling Integrator SFTP Oct 2, 2022 23:00 - Oct 3, 2022 06:00 MDT
TSYS will be performing unscheduled maintenance on the Sterling Integrator SFTP service starting on Sunday, October 2, 2022, from 11:00 PM MT until Monday, October 3, 2022, at 6:00 AM MT.

During this time, users may experience brief interruptions when connecting to the Sterling Integrator SFTP.
Posted on Sep 29, 2022 - 14:33 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Oct 4, 2022 19:00 - Oct 5, 2022 04:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 4, 2022 and 4:00 AM MT on Wednesday, October 5, 2022. BAS files may be delayed due to this scheduled maintenance.
Posted on Sep 28, 2022 - 16:36 MDT
TXP Data Center Move Oct 8, 2022 03:00-06:00 MDT
TXP Data Center move is scheduled for October 8, 2022.

· TSYS is moving the Primary Center from Tempe to Suwanee on Saturday, October 8th for TXP at 3:00 a.m. MT.

· When traffic is redirected during this event there will be a risk of client impacts. Merchants that connect to the platform via IP addresses instead of URLs will need to keep all IP addresses on their systems for inbound and outbound communications or monitoring.

· There will be intermittent processing issues during this event. Some in-flight authorizations will time-out during this event.
Posted on Aug 30, 2022 - 15:49 MDT
File Transfer Scheduled Weekly Maintenance Oct 8, 2022 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, October 8, 2022. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Sep 28, 2022 - 16:41 MDT
Pass/TransIT Scheduled Weekly Maintenance Oct 9, 2022 22:00 - Oct 10, 2022 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Sunday, October 9, 2022 and 6:00 AM MT on Monday, October 10, 2022. You may see interruptions while using the product during the maintenance period.
Posted on Sep 28, 2022 - 16:43 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Oct 9, 2022 22:00 - Oct 10, 2022 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Sunday, October 9, 2022 and 6:00 AM MT on Monday, October 10, 2022. The platform may experience disconnects while the maintenance is being performed.
Posted on Sep 28, 2022 - 16:46 MDT
Vital Scheduled Weekly Maintenance Oct 11, 2022 10:00-12:00 MDT
We will be releasing product and system enhancements to the Vital platform between 10:00 AM MT and 12:00 PM MT on Tuesday, October 11, 2022. While the release is completed, no user impacts are expected.
Posted on Sep 28, 2022 - 16:33 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Oct 11, 2022 19:00 - Oct 12, 2022 04:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 11, 2022 and 4:00 AM MT on Wednesday, October 12, 2022. BAS files may be delayed due to this scheduled maintenance.
Posted on Sep 28, 2022 - 16:38 MDT
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, September 27, 2022 and 4:00 AM MT on Wednesday, September 28, 2022. BAS files may be delayed due to this scheduled maintenance.
Sep 7, 16:41 MDT
Sep 27, 2022
Vital Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 MDT
Scheduled - We will be releasing product and system enhancements to the Vital platform between 10:00 AM MT and 12:00 PM MT on Tuesday, September 27, 2022. While the release is completed, no user impacts are expected.
Sep 7, 16:38 MDT
Sep 26, 2022
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Sunday, September 25, 2022 and 6:00 AM MT on Monday, September 26, 2022. The platform may experience disconnects while the maintenance is being performed.
Sep 7, 16:48 MDT
Sep 25, 2022
Pass/TransIT Scheduled Monthly Release & Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 18:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 10:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, September 25, 2022 and 6:00 AM MT on Monday, September 26, 2022. While the release and maintenance are completed, you may see interruptions while using the product.
Sep 7, 16:34 MDT
Sep 24, 2022
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, September 24, 2022. Merchant BAS response files may be delayed due to this scheduled maintenance.
Sep 7, 16:43 MDT
Sep 23, 2022
TSYS System Incident - Access to ELAPP and TransLink Reports
Resolved - This incident was resolved when an access issue with ELAPP and TransLink was corrected. Teams will be working on steps for remediation and prevention of future occurrences.
Sep 23, 13:47 MDT
Investigating - We are aware of an issue with access to ELAPP and certain TransLink reports and are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Sep 23, 13:08 MDT
Sep 22, 2022

No incidents reported.

Sep 21, 2022
SEV-3 (Medium) TSYS System Incident - TransIT intermittent time-outs
Resolved - This incident was resolved when a TransIT timeout issue was corrected. Teams will be working on steps for remediation and prevention of future occurrences.
Sep 21, 15:33 MDT
Investigating - We are aware of an issue with intermittent TransIT timeouts and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Sep 21, 15:18 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 19:01 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, September 20, 2022 and 4:00 AM MT on Wednesday, September 21, 2022. BAS files may be delayed due to this scheduled maintenance.
Sep 7, 16:40 MDT
Sep 20, 2022
Sep 19, 2022
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Sunday, September 18, 2022 and 6:00 AM MT on Monday, September 19, 2022. The platform may experience disconnects while the maintenance is being performed.
Sep 7, 16:47 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Sunday, September 18, 2022 and 6:00 AM MT on Monday, September 19, 2022. You may see interruptions while using the product during the maintenance period.
Sep 7, 16:45 MDT
Sep 18, 2022
Saratoga / Sierra / Summit Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:00 MDT
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Sunday, September 18, 2022. While the release is completed, Saratoga and Host Capture may experience disconnects.
Sep 7, 16:31 MDT
Sep 17, 2022
TSYS Batch Authorization System Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Sep 17, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:01 MDT
Scheduled - We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Saturday, September 17, 2022. BAS files may be delayed due to this release.
Sep 7, 16:29 MDT
TC Data Center Move
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 03:00 MDT
Scheduled - TC Data Center move is scheduled for September 17, 2022

· TSYS is moving the Primary Center from Tempe to Suwanee on Saturday, September 17th for TC.

· When traffic is redirected during this event there will be a risk of client impacts. Merchants that connect to the platform via IP addresses instead of URLs will need to keep all IP addresses on their systems for inbound and outbound communications or monitoring.

· There will be intermittent processing issues during this event. Some in-flight authorizations will time-out during this event.
Aug 30, 15:46 MDT
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