All Systems Operational
About This Site
Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.
For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/
Central Station
Operational
ELAPP
Operational
Boarding
Operational
Email Notification
Operational
ELAPP API
Operational
File Transfer Mailbox
Operational
MerchantFlo
Operational
SFTP Mailbox
Operational
Transaction Central
Operational
Hosted
Operational
Virtual Terminal
Operational
Recurring Billing
Operational
Batch Upload
Operational
Web Services
Operational
ACH Processing
Operational
Transaction Express (TXP)
Operational
Hosted
Operational
Virtual Terminal
Operational
Batch Upload
Operational
Recurring Billing
Operational
Tokenization / Manual Billing
Operational
ProcessNow / Mobile Payment Acceptance
Operational
ACH Processing
Operational
Web Services
Operational
Integrated Widget
Operational
TransIT
Operational
Merchant Center
Operational
Hosted
Operational
WebPASS / Virtual Terminal
Operational
CounterPASS/POS
Operational
MultiPASS / API Integration
Operational
Mobile Payment Acceptance
Operational
Settlement / Funding
Operational
Auto-Boarding
Operational
Transaction Summary
Operational
TransLink
Operational
Info Center
Operational
Merchant Authorization Platform/Core
Operational
Batch Authorization System (BAS)
Operational
Saratoga
Operational
Sierra
Operational
Summit
Operational
Genius POS
Operational
Platform Overall
Operational
Server & Platform Connectivity (API)
Operational
Back Office (Portal)
Operational
Global Payments - Canada
Operational
GSAP Canada
Operational
GNAP Canada
Operational
GPEcom Canada
Operational
Portico Canada ATL/RIC
Operational
Portico Canada GCP
Operational
Portico Canada VT
Operational
GPAPI Canada
Operational
Loblaws Only
Operational
EVO
Operational
Heartland
Operational
NWS / PetroPay
Operational
VAPS
Operational
Exchange
Operational
Portico
Operational
GSAP-NA
Operational
GP-API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Aug 3, 2026 22:00 - Aug 4, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, August 3, 2026, and 6:00 AM MT on Tuesday, August 4, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Jul 28, 2026 - 12:45 MDT
Posted on Jul 28, 2026 - 12:45 MDT
Pass/TransIT Scheduled Weekly Maintenance Aug 3, 2026 22:00 - Aug 4, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, August 3, 2026, and 6:00 AM MT on Tuesday, August 4, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Jul 28, 2026 - 12:40 MDT
Posted on Jul 28, 2026 - 12:40 MDT
GPC Courtesy Advisory - CHG00062688 - August 4, 2026 - Network Maintenance in Atlanta Metro Data Center Aug 3, 2026 22:00 - Aug 4, 2026 05:00 MDT
Please see the below maintenance advisory regarding Network Maintenance in Atlanta Metro Data Center scheduled for August 4, 2026.
Scheduled Maintenance: Network Maintenance in Atlanta Metro Data Center
Effective August 4, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Metro Data Center on Tuesday, August 4, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 29, 2026 - 10:42 MDT
Scheduled Maintenance: Network Maintenance in Atlanta Metro Data Center
Effective August 4, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Metro Data Center on Tuesday, August 4, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 29, 2026 - 10:42 MDT
Genius POS Scheduled Weekly Maintenance Aug 4, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, August 4, 2026. While the release is completed, no user impacts are expected.
Posted on Jul 28, 2026 - 12:31 MDT
Posted on Jul 28, 2026 - 12:31 MDT
GPC Courtesy Advisory - CHG00061234 - August 04, 2026 - Tacit/ Relay Certificate update Aug 4, 2026 04:00-15:00 MDT
Please see the below maintenance advisory regarding Tacit/ Relay Certificate update scheduled for August 04, 2026.
Scheduled Maintenance: Tacit/ Relay Certificate update
Effective August 04, 2026
Please be advised Global Payments will be performing Tacit/ Relay certificate update maintenance on Tuesday August 04, 2026. This maintenance is scheduled to begin at 06:00 a.m. ET and end at 05:00 p.m. ET the same day.
During this maintenance, the expiring Tacit Relay certificate for monetra.secureexchange.net will be renewed with Sectigo across GCP and the Atlanta/Richmond data centers. Unsupported and deprecated ciphers in GCP will also be removed. In addition, Ubuntu operating system (OS) will be upgraded which impacts Tacit/Relay server. This upgrade will force the deprecation of the SSL2 and vulnerable 1024 RSA ciphers.
Affected URLS for this change:
monetra.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 24, 2026 - 10:35 MDT
Scheduled Maintenance: Tacit/ Relay Certificate update
Effective August 04, 2026
Please be advised Global Payments will be performing Tacit/ Relay certificate update maintenance on Tuesday August 04, 2026. This maintenance is scheduled to begin at 06:00 a.m. ET and end at 05:00 p.m. ET the same day.
During this maintenance, the expiring Tacit Relay certificate for monetra.secureexchange.net will be renewed with Sectigo across GCP and the Atlanta/Richmond data centers. Unsupported and deprecated ciphers in GCP will also be removed. In addition, Ubuntu operating system (OS) will be upgraded which impacts Tacit/Relay server. This upgrade will force the deprecation of the SSL2 and vulnerable 1024 RSA ciphers.
Affected URLS for this change:
monetra.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 24, 2026 - 10:35 MDT
Batch Authorization System Scheduled Weekly Maintenance Aug 4, 2026 19:00 - Aug 5, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, August 4, 2026, and 6:00 AM MT on Wednesday, August 5, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 28, 2026 - 12:52 MDT
Posted on Jul 28, 2026 - 12:52 MDT
GPC Courtesy advisory - August 4th, 2026 - GPeCom Maintenance Aug 4, 2026 21:00 - Aug 5, 2026 01:00 MDT
Please see below maintenance advisory regarding GPeCom Maintenance scheduled for August 4th, 2026.
Planned Start Date/Time: August 4th, 2026 - 23:00 EDT
Planned End Date/Time: August 5th, 2026 - 03:00 EDT
Description: Application Failover. Core GPeCom Services will be moved to the Disaster Recovery (DR) region
Service Affected: GPeCom Application (API, 3DS2, Open Banking)
Impact: No impact to GPeCom transactions is expected during this maintenance window.
Change Reference: CRQ-17094
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 24, 2026 - 14:31 MDT
Planned Start Date/Time: August 4th, 2026 - 23:00 EDT
Planned End Date/Time: August 5th, 2026 - 03:00 EDT
Description: Application Failover. Core GPeCom Services will be moved to the Disaster Recovery (DR) region
Service Affected: GPeCom Application (API, 3DS2, Open Banking)
Impact: No impact to GPeCom transactions is expected during this maintenance window.
Change Reference: CRQ-17094
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 24, 2026 - 14:31 MDT
*Revised* GPC Courtesy Advisory - CHG00062036 - August 5, 2026 - GPAPI-PROD Release 2026 -3.1+3.2 Aug 4, 2026 23:00 - Aug 5, 2026 06:00 MDT
The below maintenance advisory regarding GPAPI-PROD Release 2026 -3.1+3.2 has been rescheduled from July 30th to August 5, 2026.
Scheduled Maintenance: GPAPI-PROD Release 2026 -3.1+3.2
Effective August 5, 2026
Please be advised that Global Payments will be performing GPAPI-Prod 3.1+3.2 Feature Release to the production environment on Wednesday, August 5, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 8:00 a.m. ET same day.
During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 31, 2026 - 11:19 MDT
Scheduled Maintenance: GPAPI-PROD Release 2026 -3.1+3.2
Effective August 5, 2026
Please be advised that Global Payments will be performing GPAPI-Prod 3.1+3.2 Feature Release to the production environment on Wednesday, August 5, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 8:00 a.m. ET same day.
During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 31, 2026 - 11:19 MDT
GPC Courtesy advisory - August 5th, 2026 - GPeCom Maintenance Aug 5, 2026 20:30 - Aug 6, 2026 00:30 MDT
Please see below maintenance advisory regarding GPeCom Maintenance scheduled for August 5th, 2026
Planned Start Date/Time: August 5th, 2026 - 22:30 EDT
Planned End Date/Time: August 6th, 2026 - 02:30 EDT
Description: Database Failover. Core GPeCom Services will be moved to the Disaster Recovery (DR) region
Service Affected: GPeCom Application (API, 3DS2, Open Banking)
Impact: 5 minutes of downtime is expected around 01:00 AM EDT
Change Reference: CRQ-17403
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 24, 2026 - 14:37 MDT
Planned Start Date/Time: August 5th, 2026 - 22:30 EDT
Planned End Date/Time: August 6th, 2026 - 02:30 EDT
Description: Database Failover. Core GPeCom Services will be moved to the Disaster Recovery (DR) region
Service Affected: GPeCom Application (API, 3DS2, Open Banking)
Impact: 5 minutes of downtime is expected around 01:00 AM EDT
Change Reference: CRQ-17403
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 24, 2026 - 14:37 MDT
GPC Courtesy Advisory - August 6th, 2026 - Interac Mobile TSP - Google Pay Maintenance Aug 5, 2026 22:00 - Aug 6, 2026 01:00 MDT
Update -
We will be undergoing scheduled maintenance during this time.
Jul 22, 2026 - 14:07 MDT
Jul 22, 2026 - 14:07 MDT
Scheduled -
GPC has been informed by Interac of an upcoming scheduled Maintenance event.
Planned Start Date/Time: August 6th, 2026 - 00:01 EDT
Planned End Date/Time: August 6th, 2026 - 03:00 EDT
Provider Performing Maintenance: Interac
Description: Interac is performing an application maintenance for Google Pay services
Service Affected: TSP - Google Pay
Issuer: All
Impact: During this maintenance window, Google Pay services, including transaction processing, card provisioning might be impacted, for all issuers. There is no impact to Samsung Pay and Apple Pay.
Interac Change #: 93618
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Jul 22, 2026 - 13:26 MDT
Planned Start Date/Time: August 6th, 2026 - 00:01 EDT
Planned End Date/Time: August 6th, 2026 - 03:00 EDT
Provider Performing Maintenance: Interac
Description: Interac is performing an application maintenance for Google Pay services
Service Affected: TSP - Google Pay
Issuer: All
Impact: During this maintenance window, Google Pay services, including transaction processing, card provisioning might be impacted, for all issuers. There is no impact to Samsung Pay and Apple Pay.
Interac Change #: 93618
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Jul 22, 2026 - 13:26 MDT
File Transfer Scheduled Weekly Maintenance Aug 8, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, August 8, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jul 28, 2026 - 12:57 MDT
Posted on Jul 28, 2026 - 12:57 MDT
GPC Courtesy Advisory - August 9th, 2026 - Interac TSP - MobilePay Maintenance Aug 8, 2026 22:00 - Aug 9, 2026 04:00 MDT
GPC has been informed by Interac of an upcoming scheduled Maintenance event.
Planned Start Date/Time: August 9th, 2026 - 00:00 EDT
Planned End Date/Time: August 9th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac
Description: Interac is performing an Infrastructure maintenance
Service Affected: TSP - MobilePay Service
Issuer: All
Impact: Inflight MobilePay TSP transactions for all issuers may be impacted during the maintenance window.
Interac Change #: 89270
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 24, 2026 - 10:56 MDT
Planned Start Date/Time: August 9th, 2026 - 00:00 EDT
Planned End Date/Time: August 9th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac
Description: Interac is performing an Infrastructure maintenance
Service Affected: TSP - MobilePay Service
Issuer: All
Impact: Inflight MobilePay TSP transactions for all issuers may be impacted during the maintenance window.
Interac Change #: 89270
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 24, 2026 - 10:56 MDT
Pass/TransIT Scheduled Monthly Release Aug 9, 2026 22:00 - Aug 10, 2026 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, August 9, 2026, and 6:00 AM MT on Monday, August 10, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Jul 28, 2026 - 12:28 MDT
Posted on Jul 28, 2026 - 12:28 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Aug 10, 2026 22:00 - Aug 11, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, August 10, 2026, and 6:00 AM MT on Tuesday, August 11, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Jul 28, 2026 - 12:48 MDT
Posted on Jul 28, 2026 - 12:48 MDT
Pass/TransIT Scheduled Weekly Maintenance Aug 10, 2026 22:00 - Aug 11, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, August 10, 2026, and 6:00 AM MT on Tuesday, August 11, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Jul 28, 2026 - 12:42 MDT
Posted on Jul 28, 2026 - 12:42 MDT
CHG00058940 - Courtesy Advisory - August 11, 2026 - Network Maintenance in Richmond Data Center Aug 10, 2026 22:00 - Aug 11, 2026 05:00 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective August 11, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond
Data Center on Tuesday, August 11, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET
and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will
be routed away or redirected to one of our other datacenter locations. If you experience any issues,
please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any
questions regarding this announcement.
Posted on Jul 29, 2026 - 10:38 MDT
Effective August 11, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond
Data Center on Tuesday, August 11, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET
and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will
be routed away or redirected to one of our other datacenter locations. If you experience any issues,
please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any
questions regarding this announcement.
Posted on Jul 29, 2026 - 10:38 MDT
GPC Courtesy Advisory - August 11th, 2026 - Interac IDP - Royal Bank of Canada (RBC) Maintenance Aug 11, 2026 02:00-05:00 MDT
Planned Start Date/Time: August 11th, 2026 - 04:00 EDT
Planned End Date/Time: August 11th, 2026 - 07:00 EDT
Provider Performing Maintenance: RBC
Description: RBC is performing a system Maintenance - DR Exercise
Service Affected: Interac Debit (IDP)
Issuer: RBC
Impact: RBC Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #:WO0000009686094
Please note that RBC performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 15, 2026 - 15:23 MDT
Planned End Date/Time: August 11th, 2026 - 07:00 EDT
Provider Performing Maintenance: RBC
Description: RBC is performing a system Maintenance - DR Exercise
Service Affected: Interac Debit (IDP)
Issuer: RBC
Impact: RBC Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #:WO0000009686094
Please note that RBC performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 15, 2026 - 15:23 MDT
Genius POS Scheduled Weekly Maintenance Aug 11, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, August 11, 2026. While the release is completed, no user impacts are expected.
Posted on Jul 28, 2026 - 12:33 MDT
Posted on Jul 28, 2026 - 12:33 MDT
GPC Courtesy Advisory - CHG00063351 - August 11, 2026 - Tacit/ Relay Certificate update Aug 11, 2026 04:00-15:00 MDT
Please see the below maintenance advisory regarding Tacit/ Relay Certificate update scheduled for August 11, 2026.
Scheduled Maintenance : Tacit/ Relay Certificate update
Effective August 11, 2026
Please be advised Global Payments will be performing Tacit/ Relay certificate update maintenance on Tuesday August 11, 2026. This maintenance is scheduled to begin at 06:00 a.m. ET and end at 05:00 p.m. ET the same day.
During this maintenance, the expiring Tacit Relay certificate for slbph.secureexchange.net and ssltrans.secureexchange.net will be renewed with Sectigo across GCP and the Atlanta/Richmond data centers. Unsupported and deprecated ciphers in GCP will also be removed. In addition, the Ubuntu operating system (OS) will be upgraded, which impacts the Tacit/Relay server. This upgrade will force the deprecation of SSL2 and vulnerable 1024 RSA ciphers.
Affected URLs for this change:
slbph.secureexchange.net and ssltrans.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 31, 2026 - 11:03 MDT
Scheduled Maintenance : Tacit/ Relay Certificate update
Effective August 11, 2026
Please be advised Global Payments will be performing Tacit/ Relay certificate update maintenance on Tuesday August 11, 2026. This maintenance is scheduled to begin at 06:00 a.m. ET and end at 05:00 p.m. ET the same day.
During this maintenance, the expiring Tacit Relay certificate for slbph.secureexchange.net and ssltrans.secureexchange.net will be renewed with Sectigo across GCP and the Atlanta/Richmond data centers. Unsupported and deprecated ciphers in GCP will also be removed. In addition, the Ubuntu operating system (OS) will be upgraded, which impacts the Tacit/Relay server. This upgrade will force the deprecation of SSL2 and vulnerable 1024 RSA ciphers.
Affected URLs for this change:
slbph.secureexchange.net and ssltrans.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 31, 2026 - 11:03 MDT
Batch Authorization System Scheduled Weekly Maintenance Aug 11, 2026 19:00 - Aug 12, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, August 11, 2026, and 6:00 AM MT on Wednesday, August 12, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 28, 2026 - 12:54 MDT
Posted on Jul 28, 2026 - 12:54 MDT
*Revised* GPC Courtesy Advisory - August 11th, 2026 - GPeCom Maintenance Aug 11, 2026 21:00 - Aug 12, 2026 01:00 MDT
The below maintenance has been rescheduled from August 4th to August 11th, 2026.
Please see below maintenance advisory regarding GPeCom Maintenance scheduled for August 11th, 2026
Planned Start Date/Time: August 11th, 2026 - 23:00 EDT
Planned End Date/Time: August 12th, 2026 - 03:00 EDT
Description: Application Failover. Core GPeCom Services will be moved to the Disaster Recovery (DR) region
Service Affected: GPeCom Application (API, 3DS2, Open Banking)
Impact: No impact to GPeCom transactions is expected during this maintenance window.
Change Reference: CRQ-17094
For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 31, 2026 - 11:11 MDT
Please see below maintenance advisory regarding GPeCom Maintenance scheduled for August 11th, 2026
Planned Start Date/Time: August 11th, 2026 - 23:00 EDT
Planned End Date/Time: August 12th, 2026 - 03:00 EDT
Description: Application Failover. Core GPeCom Services will be moved to the Disaster Recovery (DR) region
Service Affected: GPeCom Application (API, 3DS2, Open Banking)
Impact: No impact to GPeCom transactions is expected during this maintenance window.
Change Reference: CRQ-17094
For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 31, 2026 - 11:11 MDT
*Revised* GPC Courtesy Advisory - August 12th, 2026 - GPeCom Maintenance Aug 12, 2026 20:30 - Aug 13, 2026 00:30 MDT
The below maintenance has been rescheduled from August 5th to August 12th, 2026.
Please see below maintenance advisory regarding GPeCom Maintenance scheduled for August 12th, 2026
Planned Start Date/Time: August 12th, 2026 - 22:30 EDT
Planned End Date/Time: August 13th, 2026 - 02:30 EDT
Description: Database Failover. Core GPeCom Services will be moved to the Disaster Recovery (DR) region
Service Affected: GPeCom Application (API, 3DS2, Open Banking)
Impact: 5 minutes of downtime is expected around 01:00 AM EDT
Change Reference: CRQ-17403
For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 31, 2026 - 11:14 MDT
Please see below maintenance advisory regarding GPeCom Maintenance scheduled for August 12th, 2026
Planned Start Date/Time: August 12th, 2026 - 22:30 EDT
Planned End Date/Time: August 13th, 2026 - 02:30 EDT
Description: Database Failover. Core GPeCom Services will be moved to the Disaster Recovery (DR) region
Service Affected: GPeCom Application (API, 3DS2, Open Banking)
Impact: 5 minutes of downtime is expected around 01:00 AM EDT
Change Reference: CRQ-17403
For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 31, 2026 - 11:14 MDT
Saratoga / Sierra / Summit Scheduled Monthly Release Aug 15, 2026 01:00-06:00 MDT
We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Saturday, August 15, 2026. While the release is completed, Saratoga and Host Capture may experience disconnects.
Posted on Jul 28, 2026 - 14:25 MDT
Posted on Jul 28, 2026 - 14:25 MDT
File Transfer Scheduled Weekly Maintenance Aug 15, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, August 15, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jul 28, 2026 - 12:59 MDT
Posted on Jul 28, 2026 - 12:59 MDT
GPC Courtesy Advisory - August 30th, 2026 - Interac IDP - Royal Bank of Canada (RBC) Maintenance Aug 30, 2026 02:00-05:00 MDT
Planned Start Date/Time: August 30th, 2026 - 04:00 EDT
Planned End Date/Time: August 30th, 2026 - 07:00 EDT
Provider Performing Maintenance: RBC
Description: RBC is performing a system Maintenance - DR Exercise
Service Affected: Interac Debit (IDP)
Issuer: RBC
Impact: RBC Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #:WO0000009689719
Please note that RBC performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 16, 2026 - 16:29 MDT
Planned End Date/Time: August 30th, 2026 - 07:00 EDT
Provider Performing Maintenance: RBC
Description: RBC is performing a system Maintenance - DR Exercise
Service Affected: Interac Debit (IDP)
Issuer: RBC
Impact: RBC Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #:WO0000009689719
Please note that RBC performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com
Posted on Jul 16, 2026 - 16:29 MDT