All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
Info Center Operational
90 days ago
100.0 % uptime
Today
Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Genius POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.98 % uptime
Today
GSAP Canada Operational
90 days ago
99.97 % uptime
Today
GNAP Canada Operational
90 days ago
99.97 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.97 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.97 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
99.98 % uptime
Today
Loblaws Only Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Exchange Operational
Portico Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

*Cancelled* GPC Courtesy Advisory - CHG00047365 - April 22, 2026 - GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Apr 17, 2026 12:30-13:00 MDT

Please note that GPAPI 2026 -2.1+2.2 RELEASE APIGEE X scheduled for April 22, 2026 has been cancelled.

Cancelled Maintenance: GPAPI 2026 -2.1+2.2 RELEASE APIGEE X
Effective April 22, 2026

Please be advised Global Payments has cancelled GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Deployment to the production environment on Wednesday, April 22, 2026.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 17, 2026 - 11:04 MDT

GPC Courtesy Advisory - CHG00047365 - April 22, 2026 - GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Apr 21, 2026 23:00 - Apr 22, 2026 06:00 MDT

Please see the below maintenance advisory regarding GPAPI 2026 -2.1+2.2 RELEASE APIGEE X scheduled for April 22, 2026.

Scheduled Maintenance: GPAPI 2026 -2.1+2.2 RELEASE APIGEE X
Effective April 22, 2026

Please be advised Global Payments will be performing GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Deployment to the production environment on Wednesday, April 22, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 08:00 a.m. ET same day. .

During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 13, 2026 - 10:04 MDT

GPC Courtesy Advisory - May 3rd, 2026 - Interac IDP - CIBC Maintenance May 2, 2026 23:00 - May 3, 2026 05:00 MDT

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: May 3rd, 2026 - 01:00 EDT

Planned End Date/Time: May 3rd, 2026 - 07:00 EDT

Provider Performing Maintenance: CIBC & DXC Technology

Description: CIBC will be implementing an AIL Release upgrade

Service Affected: IDP

Issuer: CIBC

Impact: CIBC IDP transactions might be impacted during this maintenance window.

Change #:WO0000009556367

Please note that CIBC & DXC Technology performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 21, 2026 - 10:06 MDT

Pass/TransIT Scheduled Monthly Release May 3, 2026 22:00 - May 4, 2026 06:00 MDT

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, May 3, 2026 and 6:00 AM MT on Monday, May 4, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Apr 29, 2026 - 15:01 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance May 4, 2026 22:00 - May 5, 2026 06:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, May 4, 2026 and 6:00 AM MT on Tuesday, May 5, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Apr 29, 2026 - 15:12 MDT

Pass/TransIT Scheduled Weekly Maintenance May 4, 2026 22:00 - May 5, 2026 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, May 4, 2026 and 6:00 AM MT on Tuesday, May 5, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Apr 29, 2026 - 15:09 MDT

GPC Courtesy Advisory - CHG00041395 - May 5th, 2026 - Portico Maple Patching Maintenance May 5, 2026 00:00-05:00 MDT

Please see the below maintenance advisory regarding Portico Portico Maple Patching Maintenance scheduled for May 5, 2026.

Scheduled Maintenance : Portico Maple Patching Maintenance
Effective May 5th, 2026

Please be advised Global Payments will be performing platform maintenance on Portico ATL/RIC (Maple) application, on Wednesday, May 5th, 2026 This maintenance is scheduled to begin at 02:00 AM ET and end at 07:00 AM ET.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL listed below:
api2-na.portico.globalpay.com

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 21, 2026 - 10:02 MDT

Genius POS Scheduled Weekly Maintenance May 5, 2026 02:00-04:00 MDT

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, May 5, 2026. While the release is completed, no user impacts are expected.
Posted on Apr 29, 2026 - 15:03 MDT

Batch Authorization System Scheduled Weekly Maintenance May 5, 2026 19:00 - May 6, 2026 06:00 MDT

We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, May 5, 2026 and 6:00 AM MT on Wednesday, May 6, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Apr 29, 2026 - 15:06 MDT

GPC Courtesy Advisory -  CHG00041400 - May 6th, 2026 - Portico Maple DB Maintenance with Failover May 6, 2026 00:00-05:00 MDT

Please see the below maintenance advisory regarding Portico Maple DB Maintenance with Failover scheduled for May 6, 2026.

Scheduled Maintenance : Portico Maple DB Maintenance with Failover
Effective May 6th, 2026

Please be advised Global Payments will be performing platform maintenance on Portico ATL/RIC (Maple) application, on Wednesday, May 6th, 2026 This maintenance is scheduled to begin at 02:00 AM ET and end at 07:00 AM ET.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL listed below:
api2-na.portico.globalpay.com

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 21, 2026 - 09:59 MDT

File Transfer Scheduled Weekly Maintenance May 9, 2026 07:00-13:00 MDT

We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, May 9, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Apr 29, 2026 - 15:08 MDT

*Revised* GPC Courtesy Advisory  - May 9th, 2026 - Interac IDP - MobilePay TSP Maintenance May 9, 2026 20:00 - May 10, 2026 08:00 MDT

The below maintenance has been rescheduled from April 25th to May 9th.

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: May 9th, 2026 - 22:00 EDT

Planned End Date/Time: May 10th, 2026 - 10:00 EDT

Provider Performing Maintenance: Interac

Description: Application Deployment to a newer version

Service Affected: Interac MobilePay TSP Service

Issuer: All issuing banks processing MobilePay

Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.

Interac Change #: 90005

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 24, 2026 - 10:32 MDT

*Revised* GPC Courtesy Advisory - May 10th, 2026 - Interac IDP Maintenance May 10, 2026 01:00-04:00 MDT

Below maintenance has been rescheduled from March 15th, 2026 to May 10th, 2026

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: May 10th, 2026 - 03:00 EDT

Planned End Date/Time: May 10th, 2026 - 06:00 EDT

Provider Performing Maintenance: Interac IMN

Description: Infrastructure Maintenance – Vendor (Rogers) firmware upgrade

Service Affected: Interac IDP transactions

Impact: Debit cards transactions may be impacted during this maintenance.

Interac Change #: 87185

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 27, 2026 - 13:11 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance May 11, 2026 22:00 - May 12, 2026 06:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, May 11, 2026 and 6:00 AM MT on Tuesday, May 12, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Apr 29, 2026 - 15:13 MDT

Pass/TransIT Scheduled Weekly Maintenance May 11, 2026 22:00 - May 12, 2026 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, May 11, 2026 and 6:00 AM MT on Tuesday, May 12, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Apr 29, 2026 - 15:11 MDT

Genius POS Scheduled Weekly Maintenance May 12, 2026 02:00-06:00 MDT

We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, May 12, 2026. While the release is completed, no user impacts are expected.
Posted on Apr 29, 2026 - 15:04 MDT

Batch Authorization System Scheduled Weekly Maintenance May 12, 2026 19:00 - May 13, 2026 06:00 MDT

We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, May 12, 2026 and 6:00 AM MT on Wednesday, May 13, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Apr 29, 2026 - 15:07 MDT

*Revised* GPC Courtesy Advisory - May 17th, 2026 - Interac IDP Maintenance May 17, 2026 01:00-04:00 MDT

Below maintenance has been rescheduled from March 22nd, 2026 to May 17th, 2026.

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: May 17th, 2026 - 03:00 EDT

Planned End Date/Time: May 17th, 2026 - 06:00 EDT

Provider Performing Maintenance: Interac IMN

Description: Infrastructure Maintenance – Vendor (Rogers) firmware upgrade

Service Affected: Interac IDP transactions

Impact: Debit cards transactions may be impacted during this maintenance.

Interac Change #: 87186

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Mar 30, 2026 - 10:56 MDT
Apr 30, 2026
GPC Courtesy Advisory -  CHG00049359 - April 30, 2026 : Portico 3.52 Hotfix 1 Production Release on Robinhood
Completed - The scheduled maintenance has been completed.
Apr 30, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 02:00 MDT
Scheduled - Please see the below maintenance advisory regarding Portico 3.52 Hotfix 1 Production Release on Robinhood scheduled for 30th April 2026.

Scheduled Maintenance: Portico 3.52 Hotfix 1 Production Release on Robinhood
Effective: April 30th, 2026

Please be advised Global Payments will be performing a Portico 3.52 Hotfix Production Release on Robinhood on Thursday, April 30th, 2026. This maintenance is scheduled to begin at 04:00 a.m. ET and end at 07:00 a.m. ET the same day.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in-flight merchant traffic associated with the Portico application or service on the URLs listed below:

api.heartlandportico.com
posgateway.secureexchange.net
api2.heartlandportico.com
api2-b.heartlandportico.com
api2-c.heartlandportico.com
api2-e.heartlandportico.com
trans.pg.secureexchange.net
transdb.pg.secureexchange.net

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 23, 12:02 MDT
Apr 29, 2026
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 28, 2026 and 6:00 AM MT on Wednesday, April 29, 2026. BAS files may be delayed due to this scheduled maintenance.
Apr 8, 16:42 MDT
Scheduled Maintenance - Network Maintenance in Richmond Data Center
Completed - The scheduled maintenance has been completed.
Apr 29, 05:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 22:01 MDT
Scheduled - Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 29, 2026. This maintenance is scheduled to begin at 00:00 a.m.ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 17, 14:17 MDT
GPC Courtesy advisory - April 29, 2026 - Network Maintenance in Richmond Data Center
Completed - The scheduled maintenance has been completed.
Apr 29, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 22:00 MDT
Scheduled - Please see the below maintenance advisory regarding Network Maintenance in Richmond Data Center scheduled for April 29, 2026.

Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective: April 29, 2026

Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 29, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 17, 11:10 MDT
Apr 28, 2026
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, April 27, 2026 and 6:00 AM MT on Tuesday, April 28, 2026. The platform may experience disconnects while the maintenance is being performed.
Apr 8, 16:46 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, April 27, 2026 and 6:00 AM MT on Tuesday, April 28, 2026. You may see interruptions while using the product during the maintenance period.
Apr 8, 16:45 MDT
GPC Courtesy Advisory - April 28, 2026 - Interac IDP - Desjardins Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 28th, 2026 - 02:00 EDT

Planned End Date/Time: April 28th, 2026 - 06:00 EDT

Provider Performing Maintenance: Desjardins

Description: Kyndryl (Desjardins) will be under maintenance between 2:00 and 6:00 am

Service Affected: IDP

Issuer: Desjardins

Impact: Desjardins IDP transactions will be impacted during this maintenance window.

Change #: WO0000009568918

Please note that Kyndryl (Desjardins) performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 23, 15:15 MDT
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:00 MDT
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, April 28, 2026. While the release is completed, no user impacts are expected.
Apr 8, 16:40 MDT
Apr 27, 2026
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Apr 27, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 26, 2026 and 6:00 AM MT on Monday, April 27, 2026. While the release is completed, you may see interruptions while using the product.
Apr 8, 16:38 MDT
GPC Courtesy Advisory - April 27th, 2026 - TD Canada Trust Bank Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 01:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 27th, 2026 - 03:00 EDT

Planned End Date/Time: April 27th, 2026 - 07:00 EDT

Provider Performing Maintenance: TD Canada Trust

Description: IMN 401 traffic redirection to SCTD2 and back to MCTD2

Service Affected: IDP

Issuer: TD Canada Trust

Impact: TD IDP transactions might be impacted during this maintenance window.

Interac Change #: WO0000009550382

Please note that TD performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 16, 12:28 MDT
Apr 26, 2026
GPC Courtesy Advisory - April 25th, 2026 - Interac IDP - MobilePay TSP Maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 08:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 25th, 2026 - 22:00 EDT

Planned End Date/Time: April 26th, 2026 - 10:00 EDT

Provider Performing Maintenance: Interac

Description: Application Deployment to a newer version

Service Affected: Interac MobilePay TSP Service

Issuer: All issuing banks processing MobilePay

Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.

Interac Change #: 90005

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 14, 11:52 MDT
GPC Courtesy Advisory - April 26th, 2026 - TD Canada Trust Bank Maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 01:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 26th, 2026 - 03:00 EDT

Planned End Date/Time: April 26th, 2026 - 07:00 EDT

Provider Performing Maintenance: TD Canada Trust

Description: IMN 401 traffic redirection to SCTD2 and back to MCTD2

Service Affected: IDP

Issuer: TD Canada Trust

Impact: TD IDP transactions might be impacted during this maintenance window.

Interac Change #: WO0000009550382

Please note that TD performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 16, 12:24 MDT
GPC Courtesy Advisory - April 26th, 2026 - Interac IDP - Bank of Nova Scotia Maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 01:15 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 26th, 2026 - 03:15 EDT

Planned End Date/Time: April 26th, 2026 - 05:30 EDT

Provider Performing Maintenance: Bank of Nova Scotia

Description: BNS Release

Service Affected: IDP

Issuer: Bank of Nova Scotia (BNS)

Impact: BNS IDP transactions might be impacted during this maintenance window.

Change #: WO0000009568959

Please note that Bank of Nova Scotia performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 24, 10:34 MDT
Apr 25, 2026
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, April 25, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Apr 8, 16:43 MDT
Apr 24, 2026
GPC Courtesy Advisory - CHG00043548 - April 24, 2026 - GSAP-NA (G2-NA) Platform Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 19:00 MDT
Scheduled - Please see the below maintenance advisory regarding GSAP-NA (G2-NA) Platform maintenance scheduled for April 24, 2026.

Scheduled Maintenance: GSAP NA Platform maintenance
Effective April 24, 2026

Please be advised regarding targeted GSAP-NA (G2-NA) Platform maintenance to be conducted on Friday April 24th, 2026. Our change window begins at 9:00pm ET and will conclude at approximately 12:00am ET next day.

Planned activities include GSAP SM database quarterly maintenance.
● Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be unavailable between 9:00pm ET and approximately 12:00am ET next day.
● There will be no impact to transaction processing

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 15, 16:05 MDT
Apr 23, 2026
*Cancelled* GPC Courtesy Advisory  - April 25th, 2026 - Interac IDP - MobilePay TSP Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 12:45 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:15 MDT
Scheduled - The below maintenance has been cancelled and rescheduled for a later date.

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 25th, 2026 - 22:00 EDT

Planned End Date/Time: April 26th, 2026 - 10:00 EDT

Provider Performing Maintenance: Interac

Description: Application Deployment to a newer version

Service Affected: Interac MobilePay TSP Service

Issuer: All issuing banks processing MobilePay

Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.

Interac Change #: 90005

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 23, 11:56 MDT
GPC Courtesy Advisory - April 23rd, 2026 - CRQ-16087: GPeCom Primary Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:30 MDT
Scheduled - Please be advised of upcoming maintenance on the database infrastructure that supports GPeCom services. As per previous exercises, this activity is performed in an early morning maintenance slot to ensure minimal disruption to merchants.

During this maintenance slot, the database instance will be cut over to the secondary server within the same Google Cloud region, which will lead to a short period (less than 60 seconds) of impact for all services. During the downtime, merchants can expect to see either latency, failures or a combination of both.


Description: GPeCom Primary Database Maintenance

Date: April 23rd, 2026

Start time: 00:30 EDT

End Time: 02:00 EDT

Impact: While the window is 90 minutes long we estimate the impact will occur at approx. 01:00 EDT

Change #: CRQ-16087

Please reach out to your account manager if you have any questions or concerns.
Apr 9, 13:38 MDT
Apr 22, 2026
*Cancelled* GPC Courtesy Advisory - April 25th, 2026 - Interac IDP - MobilePay TSP Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 13:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 13:00 MDT
Scheduled - The below maintenance has been cancelled and rescheduled for a later date.

GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 25th, 2026 - 23:00 EDT

Planned End Date/Time: April 26th, 2026 - 08:00 EDT

Provider Performing Maintenance: Interac

Description: Disaster Recovery (DR) Test

Service Affected: Interac MobilePay TSP service

Issuer: All issuing banks processing MobilePay

Impact:This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be declined.

Interac Change #:86756

Please note that Interac performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the Relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com.
Apr 22, 12:34 MDT
Global Payments System Incident - Interac Debit cards processing issue - NBC bank - Canada
Resolved - Service: Interac Debit Card - NBC Bank
Impacted Segment: Canada

Impact Start time: 04/22/2026 - 14:44 EDT
Impact End time: 04/22/2026 - 15:09 EDT

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with NBC Bank Interac Debit Cards between 14:44 and 15:09 EDT. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.


Service: Cartes de débit Interac - Banque NBC
Segment impacté: Canada

Début de l’impact: 04/22/2026 - 14:44 HE
Fin de l’impact: 04/22/2026 - 15:09 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque NBC entre 14:44 and 15:09 HE . Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.
Apr 22, 13:22 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 21, 2026 and 6:00 AM MT on Wednesday, April 22, 2026. BAS files may be delayed due to this scheduled maintenance.
Apr 8, 16:41 MDT
GPC Courtesy Advisory - April 22nd, 2026 - CHG00030319: Network Maintenance in Richmond Data Center
Completed - The scheduled maintenance has been completed.
Apr 22, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 MDT
Scheduled - Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 22, 2026. This maintenance is scheduled to begin at 12:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 9, 13:49 MDT
Apr 21, 2026
GPC Courtesy Advisory - April 21st, 2026 - Interac IDP - Central 1 Bank Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 21st, 2026 - 02:00 EDT

Planned End Date/Time: April 21st, 2026 - 08:30 EDT

Provider Performing Maintenance: Central 1

Description: Central-1 is performing maintenance on the AIL server

Service Affected: IDP

Issuer: Central 1

Impact: Central 1 debit (IDP) transactions might be impacted during this maintenance window.

Change #: WO0000009537678

Please note that Central 1 performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 10, 14:01 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 06:02 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, April 20, 2026 and 6:00 AM MT on Tuesday, April 21, 2026. The platform may experience disconnects while the maintenance is being performed.
Apr 8, 16:46 MDT
GPC Courtesy Advisory - CHG00047415  - April 21, 2026 - GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release
Completed - The scheduled maintenance has been completed.
Apr 21, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 23:00 MDT
Scheduled - Please see the below maintenance advisory regarding GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release scheduled for April 21, 2026.

Scheduled Maintenance: GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release
Effective April 21, 2026

Please be advised Global Payments will be performing GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release Deployment to the production environment on Tuesday, April 21, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 08:00 a.m. ET same day.

During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 13, 09:58 MDT
GPC Courtesy Advisory - April 21, 2026 - Enhancement to TaaS Services and SAST Fixes in PROD environment
Completed - The scheduled maintenance has been completed.
Apr 21, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 23:30 MDT
Scheduled - Please see the below maintenance advisory regarding Enhancement to TaaS services and SAST fixes in PROD environment scheduled for April 21, 2026.

Scheduled Maintenance: Enhancement to TaaS Services and SAST Fixes in Production Environment
Effective: April 21, 2026

Please be advised regarding targeted EI-TaaS Snap Token Format and TaaS enhancements in the production environment on Tuesday, April 21, 2026. Our change window begins at 01:30 a.m. ET and will conclude at approximately 8:00 a.m. ET that day.

As part of this change, we are promoting multiple performance improvement changes along with logging enhancements to capture method-level execution time, as well as security fixes for TaaS services.

During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 10, 13:57 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, April 20, 2026 and 6:00 AM MT on Tuesday, April 21, 2026. You may see interruptions while using the product during the maintenance period.
Apr 8, 16:44 MDT
*Cancelled - GPC Courtesy Advisory -  CHG00046795 - April 21, 2026 - Portico 3.52 Prod Release on Maple (ATL/RIC)
Completed - The scheduled maintenance has been completed.
Apr 21, 05:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 02:01 MDT
Update - Please note that Portico 3.52 Prod Release on Maple (ATL/RIC) scheduled for April 21, 2026 has been cancelled.

Cancelled Maintenance : Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective: April 21, 2026

Please be advised Global Payments has cancelled performing Portico version 3.52 release to the production environment on Tuesday, April 21, 2026.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 20, 08:01 MDT
Scheduled - Please see the below maintenance advisory regarding Portico 3.52 Prod Release on Maple (ATL/RIC) scheduled for April 21, 2026.

Scheduled Maintenance : Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective April 21, 2026

Please be advised Global Payments will be performing Portico version 3.52 release to the production environment on Tuesday, April 21, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 07:00 a.m. ET the same day.

While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight GSAP or GNAP merchant traffic associated Portico application or service on the URLs listed below:

api2-na.portico.globalpay.com
api2-eu.portico.globalpay.com
api2-ap.portico.globalpay.com

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 9, 13:35 MDT
GPC Courtesy Advisory - April 21st, 2026 - CHG00045142: Richmond Metro Data Center Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Apr 21, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:02 MDT
Scheduled - Please be advised that Global Payments will be performing network maintenance in the Atlanta Metro Data Center on Tuesday, April 21, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.

During the maintenance window we do not expect any impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 9, 13:47 MDT
Genius POS Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 02:00 MDT
Scheduled - We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, April 21, 2026. While the release is completed, no user impacts are expected.
Apr 8, 16:39 MDT
Apr 20, 2026
*Cancelled* GPC Courtesy Advisory - CHG00046795 - April 21, 2026 - Portico 3.52 Prod Release on Maple (ATL/RIC)
Completed - The scheduled maintenance has been completed.
Apr 20, 09:00 MDT
Scheduled - Please note that Portico 3.52 Prod Release on Maple (ATL/RIC) scheduled for April 21, 2026 has been cancelled.

Cancelled Maintenance : Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective: April 21, 2026

Please be advised Global Payments has cancelled performing Portico version 3.52 release to the production environment on Tuesday, April 21, 2026.

As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 20, 07:57 MDT
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Apr 20, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 19, 2026 and 6:00 AM MT on Monday, April 20, 2026. While the release is completed, you may see interruptions while using the product.
Apr 8, 16:37 MDT
GPC Courtesy Advisory - April 20th, 2026 - TD Canada Trust Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 01:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 20th, 2026 - 03:00 EDT

Planned End Date/Time: April 20th, 2026 - 07:00 EDT

Provider Performing Maintenance: TD Canada Trust

Description: IMN 403 traffic restoration from MCTD2 back to SCTD2

Service Affected: IDP

Issuer: TD Canada Trust

Impact: TD IDP transactions might be impacted during this maintenance window.

Interac Change #: WO0000009550181

Please note that TD performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 13, 10:23 MDT
Apr 19, 2026
GPC Courtesy Advisory - April 19th, 2026 - TD Canada Trust Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 19th, 2026 - 03:00 EDT

Planned End Date/Time: April 19th, 2026 - 07:00 EDT

Provider Performing Maintenance: TD Canada Trust

Description: IMN 403 traffic redirection from SCTD2 to MCTD2

Service Affected: IDP

Issuer: TD Canada Trust

Impact: TD IDP transactions might be impacted during this maintenance window.

Interac Change #: WO0000009550181

Please note that TD performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 13, 10:11 MDT
Apr 18, 2026
GPC Courtesy Advisory - April 18th, 2026 - Interac IDP - Bank of Nova Scotia Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 03:00 MDT
Scheduled - GPC has been informed by Interac of an upcoming scheduled maintenance event.

Planned Start Date/Time: April 18th, 2026 - 05:00 EDT

Planned End Date/Time: April 18th, 2026 - 07:00 EDT

Provider Performing Maintenance: Bank of Nova Scotia

Description: BNS Release

Service Affected: IDP

Issuer: Bank of Nova Scotia (BNS)

Impact: BNS IDP transactions might be impacted during this maintenance window.

Change #: WO0000009559207

Please note that Bank of Nova Scotia performs this maintenance and is external to Global Payments.

For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Apr 17, 10:48 MDT
Apr 17, 2026
TSYS Batch Authorization System Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Apr 17, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:00 MDT
Scheduled - We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Friday, April 17, 2026. BAS files may be delayed due to this release.
Apr 8, 16:35 MDT
Saratoga / Sierra / Summit Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 MDT
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Friday, April 17, 2026. While the release is completed, Saratoga and Host Capture may experience disconnects.
Apr 8, 16:36 MDT
Apr 16, 2026

No incidents reported.

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