All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
99.96 % uptime
Today
Hosted Operational
90 days ago
99.94 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
99.94 % uptime
Today
Batch Upload Operational
90 days ago
99.94 % uptime
Today
Web Services Operational
90 days ago
99.94 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
99.95 % uptime
Today
Hosted Operational
90 days ago
99.94 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
99.94 % uptime
Today
Recurring Billing Operational
90 days ago
99.94 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
99.94 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
99.94 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
99.94 % uptime
Today
Integrated Widget Operational
90 days ago
99.94 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Ovation POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.99 % uptime
Today
GSAP Canada Operational
90 days ago
99.99 % uptime
Today
GNAP Canada Operational
90 days ago
99.99 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.99 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.99 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
99.98 % uptime
Today
Loblaws Only ? Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Exchange Operational
Portico Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Saratoga / Sierra / Summit Scheduled Monthly Release Jul 19, 2025 01:00-06:00 MDT

We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Saturday, July 19, 2025. While the release is completed, Saratoga and Host Capture may experience disconnects.
Posted on Jul 09, 2025 - 14:28 MDT

TSYS Batch Authorization System Scheduled Monthly Release Jul 19, 2025 07:00-13:00 MDT

We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Saturday, July 19, 2025. BAS files may be delayed due to this release.
Posted on Jul 09, 2025 - 14:24 MDT

Pass/TransIT Scheduled Monthly Release Jul 20, 2025 22:00 - Jul 21, 2025 06:00 MDT

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 20, 2025 and 6:00 AM MT on Monday, July 21, 2025. While the release is completed, you may see interruptions while using the product.
Posted on Jul 09, 2025 - 14:29 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Jul 21, 2025 22:00 - Jul 22, 2025 07:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 21, 2025 and 6:30 AM MT on Tuesday, July 22, 2025. The platform may experience disconnects while the maintenance is being performed.

Please note: Global Payments will be performing maintenance on Sierra on Tuesday, July 22, 2025. This maintenance will result in the maintenance window being extended by 30 minutes and ending at 6:30 AM MT on Tuesday, July 22, 2025.

During this time, the following file transmissions related to cycle 05 may experience a delay in delivery:

- Authorization Detail File (ADF)
- Capture Detail File (CDF)
- D256 (POS Cycle Copy)

All file transmissions should be caught up by 8:00 AM PT.
Posted on Jul 18, 2025 - 16:42 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Jul 21, 2025 22:00 - Jul 22, 2025 06:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 2025 - 16:39 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 21, 2025 and 6:30 AM MT on Tuesday, July 22, 2025. The platform may experience disconnects while the maintenance is being performed.

Please note: Global Payments will be performing maintenance on Sierra on Tuesday, July 22, 2025. This maintenance will result in the maintenance window being extended by 30 minutes and ending at 6:30 AM MT on Tuesday, July 22, 2025.

During this time, the following file transmissions related to cycle 05 may experience a delay in delivery:

- Authorization Detail File (ADF)
- Capture Detail File (CDF)
- D256 (POS Cycle Copy)

All file transmissions should be caught up by 8:00 AM PT.
Jul 09, 2025 - 14:41 MDT

Pass/TransIT Scheduled Weekly Maintenance Jul 21, 2025 22:00 - Jul 22, 2025 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 21, 2025 and 6:00 AM MT on Tuesday, July 22, 2025. You may see interruptions while using the product during the maintenance period.
Posted on Jul 09, 2025 - 14:39 MDT

Ovation Scheduled Weekly Maintenance Jul 22, 2025 10:00-12:00 MDT

We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, July 22, 2025. While the release is completed, no user impacts are expected.
Posted on Jul 09, 2025 - 14:32 MDT

TSYS Batch Authorization System Scheduled Weekly Maintenance Jul 22, 2025 19:00 - Jul 23, 2025 06:00 MDT

We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 22, 2025 and 6:00 AM MT on Wednesday, July 23, 2025. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 09, 2025 - 14:33 MDT

File Transfer Scheduled Weekly Maintenance Jul 26, 2025 07:00-13:00 MDT

We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, July 26, 2025. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jul 09, 2025 - 14:36 MDT

Pass/TransIT Scheduled Monthly Release Jul 27, 2025 22:00 - Jul 28, 2025 06:00 MDT

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 27, 2025 and 6:00 AM MT on Monday, July 28, 2025. While the release is completed, you may see interruptions while using the product.
Posted on Jul 09, 2025 - 14:31 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Jul 28, 2025 22:00 - Jul 29, 2025 06:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 28, 2025 and 6:00 AM MT on Tuesday, July 29, 2025. The platform may experience disconnects while the maintenance is being performed.
Posted on Jul 09, 2025 - 14:43 MDT

Pass/TransIT Scheduled Weekly Maintenance Jul 28, 2025 22:00 - Jul 29, 2025 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 28, 2025 and 6:00 AM MT on Tuesday, July 29, 2025. You may see interruptions while using the product during the maintenance period.
Posted on Jul 09, 2025 - 14:40 MDT

TSYS Batch Authorization System Scheduled Weekly Maintenance Jul 29, 2025 19:00 - Jul 30, 2025 06:00 MDT

We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 29, 2025 and 6:00 AM MT on Wednesday, July 30, 2025. BAS files may be delayed due to this scheduled maintenance.
Posted on Jul 09, 2025 - 14:35 MDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 15, 2025 and 6:00 AM MT on Wednesday, July 16, 2025. BAS files may be delayed due to this scheduled maintenance.
Jun 26, 09:45 MDT
Jul 15, 2025
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 14, 2025 and 6:00 AM MT on Tuesday, July 15, 2025. The platform may experience disconnects while the maintenance is being performed.
Jun 26, 09:57 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 14, 2025 and 6:00 AM MT on Tuesday, July 15, 2025. You may see interruptions while using the product during the maintenance period.ATE]. You may see interruptions while using the product during the maintenance period.
Jun 26, 09:52 MDT
Jul 14, 2025
Global Payments System Incident - Interac Debit Cards Processing Issue - RBC Bank - Canada
Resolved - Service: Interac Debit Card
Impacted Segment: Canada

Impact Start time: 02/14/2025 - 15:34 ET
Impact End time: 02/14/2024 - 15:41 ET

Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved.

Actions Taken: Interac is currently troubleshooting.


Service: Cartes de débit Interac
Segment impacté: Canada

Début de l’impact: 11/22/2024 - 21:00 HE
Fin de l’impact: 11/22/2024 - 21:07 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu.

Action prise: Interac est en train de dépanner.
Jul 14, 13:04 MDT
Investigating - Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 07/14/2025 - 14:22 EDT
Impact End time: On going

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.




Service: Cartes de débit Interac - Banque NBC
Segment impacté: Canada

Début de l’impact: 07/14/2025 - 14:22 HE
Fin de l’impact: En cours


Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.
Jul 14, 12:50 MDT
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Jul 14, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 13, 2025 and 6:00 AM MT on Monday, July 14, 2025. While the release is completed, you may see interruptions while using the product.
Jun 26, 09:35 MDT
Jul 13, 2025
Jul 12, 2025
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, July 12, 2025. Merchant BAS response files may be delayed due to this scheduled maintenance.
Jun 26, 09:47 MDT
Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 8, 2025 and 6:00 AM MT on Wednesday, July 9, 2025. BAS files may be delayed due to this scheduled maintenance.
Jun 26, 09:42 MDT
Jul 8, 2025
Ovation Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 MDT
Scheduled - We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, July 8, 2025. While the release is completed, no user impacts are expected.
Jun 26, 09:37 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 7, 2025 and 6:00 AM MT on Tuesday, July 8, 2025. The platform may experience disconnects while the maintenance is being performed.
Jun 26, 09:56 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 7, 2025 and 6:00 AM MT on Tuesday, July 8, 2025. You may see interruptions while using the product during the maintenance period.
Jun 26, 09:50 MDT
Jul 7, 2025
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Jul 7, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 6, 2025 and 6:00 AM MT on Monday, July 7, 2025. While the release is completed, you may see interruptions while using the product.
Jun 26, 09:33 MDT
Jul 6, 2025
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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