Pass/TransIT Scheduled Weekly Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2024 - 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, October 21, 2024, and 6:00 AM MT on Tuesday, October 22, 2024. You may see interruptions while using the product during the maintenance period.
Oct 21, 2024 22:00 - Oct 22, 2024 06:00 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2024 - 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, October 21, 2024 and 6:00 AM MT on Tuesday, October 22, 2024. The platform may experience disconnects while the maintenance is being performed.
Oct 21, 2024 22:00 - Oct 22, 2024 06:00 MDT

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
99.98 % uptime
Today
Virtual Terminal Operational
90 days ago
99.98 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
99.98 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
99.98 % uptime
Today
Virtual Terminal Operational
90 days ago
99.98 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
99.98 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
99.98 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Under Maintenance
90 days ago
99.98 % uptime
Today
Merchant Center Under Maintenance
90 days ago
100.0 % uptime
Today
Hosted Under Maintenance
90 days ago
99.98 % uptime
Today
WebPASS / Virtual Terminal Under Maintenance
90 days ago
99.98 % uptime
Today
CounterPASS/POS Under Maintenance
90 days ago
99.98 % uptime
Today
MultiPASS / API Integration Under Maintenance
90 days ago
99.98 % uptime
Today
Mobile Payment Acceptance Under Maintenance
90 days ago
99.98 % uptime
Today
Settlement / Funding Under Maintenance
90 days ago
100.0 % uptime
Today
Auto-Boarding Under Maintenance
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Under Maintenance
90 days ago
99.99 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Under Maintenance
90 days ago
100.0 % uptime
Today
Sierra Under Maintenance
90 days ago
99.96 % uptime
Today
Summit Under Maintenance
90 days ago
100.0 % uptime
Today
Ovation POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.96 % uptime
Today
GSAP Canada Operational
90 days ago
99.92 % uptime
Today
GNAP Canada Operational
90 days ago
99.91 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.93 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.94 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
100.0 % uptime
Today
Loblaws Only ? Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Ovation Scheduled Weekly Maintenance Oct 22, 2024 10:00-12:00 MDT
We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, October 22, 2024. While the release is completed, no user impacts are expected.
Posted on Oct 10, 2024 - 14:45 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Oct 22, 2024 19:00 - Oct 23, 2024 06:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 22, 2024, and 6:00 AM MT on Wednesday, October 23, 2024. BAS files may be delayed due to this scheduled maintenance.
Posted on Oct 10, 2024 - 14:49 MDT
File Transfer Scheduled Weekly Maintenance Oct 26, 2024 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, October 26, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Oct 10, 2024 - 14:51 MDT
Pass/TransIT Scheduled Monthly Release Oct 27, 2024 22:00 - Oct 28, 2024 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, October 27, 2024 and 6:00 AM MT on Monday, October 28, 2024. While the release is completed, you may see interruptions while using the product.
Posted on Oct 10, 2024 - 14:43 MDT
Pass/TransIT Scheduled Weekly Maintenance Oct 28, 2024 22:00 - Oct 29, 2024 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, October 28, 2024, and 6:00 AM MT on Tuesday, October 29, 2024. You may see interruptions while using the product during the maintenance period.
Posted on Oct 10, 2024 - 14:54 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Oct 28, 2024 22:00 - Oct 29, 2024 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, October 28, 2024 and 6:00 AM MT on Tuesday, October 29, 2024. The platform may experience disconnects while the maintenance is being performed.
Posted on Oct 10, 2024 - 14:57 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Oct 29, 2024 19:00 - Oct 30, 2024 06:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 29, 2024, and 6:00 AM MT on Wednesday, October 30, 2024. BAS files may be delayed due to this scheduled maintenance.
Posted on Oct 10, 2024 - 14:50 MDT
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, October 20, 2024 and 6:00 AM MT on Monday, October 21, 2024. While the release and maintenance are completed, you may see interruptions while using the product.
Oct 10, 14:40 MDT
Oct 20, 2024
Oct 19, 2024

No incidents reported.

Oct 18, 2024
TSYS Batch Authorization System Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Oct 18, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 07:00 MDT
Scheduled - We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Friday, October 18, 2024. BAS files may be delayed due to this release.
Oct 10, 14:35 MDT
Saratoga / Sierra / Summit Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 MDT
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Friday, October 18, 2024. While the release is completed, Saratoga and Host Capture may experience disconnects.
Oct 10, 14:38 MDT
Oct 17, 2024

No incidents reported.

Oct 16, 2024
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 15, 2024 and 6:00 AM MT on Wednesday, October 16, 2024. BAS files may be delayed due to this scheduled maintenance.
Sep 26, 15:00 MDT
Oct 15, 2024
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, October 14, 2024 and 6:00 AM MT on Tuesday, October 15, 2024. The platform may experience disconnects while the maintenance is being performed.
Sep 26, 15:12 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, October 14, 2024 and 6:00 AM MT on Tuesday, October 15, 2024. You may see interruptions while using the product during the maintenance period.
Sep 26, 15:06 MDT
Oct 14, 2024
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, October 13, 2024 and 6:00 AM MT on Monday, October 14, 2024. While the release and maintenance are completed, you may see interruptions while using the product.
Sep 26, 14:45 MDT
Oct 13, 2024
Oct 12, 2024
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, October 12, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Sep 26, 14:38 MDT
Oct 11, 2024

No incidents reported.

Oct 10, 2024
Global Payments System Incident - Interac Debit Cards Processing Issue - Canada
Resolved - Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 10/10/2024 - 07:02 ET
Impact End time: 10/10/2024 - 07:51 ET

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.




Service: Cartes de débit Interac - Banque TD
Segment impacté: Canada

Début de l’impact: 10/10/2024 - 07:02 HE
Fin de l’impact: 10/10/2024 - 07:51 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.
Oct 10, 06:17 MDT
Oct 9, 2024
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 8, 2024 and 6:00 AM MT on Wednesday, October 9, 2024. BAS files may be delayed due to this scheduled maintenance.
Sep 26, 14:59 MDT
Oct 8, 2024
Ovation Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 MDT
Scheduled - We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, October 8, 2024. While the release is completed, no user impacts are expected.
Sep 26, 14:51 MDT
Global Payments System Incident - Interac Debit cards processing issue - Canada
Resolved - Service: Interac Debit Card - TD Bank
Impacted Segment: Canada

Impact Start time: 10/08/2024 - 09:05 ET
Impact End time: 10/08/2024 - 09:43 ET

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with TD Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.


Service: Cartes de débit Interac - Banque TD
Segment impacté: Canada

Début de l’impact: 10/08/2024 - 09:05 HE
Fin de l’impact: 10/08/2024 - 09:43 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque TD. Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.
Oct 8, 07:55 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, October 7, 2024 and 6:00 AM MT on Tuesday, October 8, 2024. The platform may experience disconnects while the maintenance is being performed.
Sep 26, 15:09 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, October 7, 2024 and 6:00 AM MT on Tuesday, October 8, 2024. You may see interruptions while using the product during the maintenance period.
Sep 26, 15:04 MDT
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