All Systems Operational
About This Site
Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.
For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/
Central Station
Operational
ELAPP
Operational
Boarding
Operational
Email Notification
Operational
ELAPP API
Operational
File Transfer Mailbox
Operational
MerchantFlo
Operational
SFTP Mailbox SGS.TSYSACQUIRING.NET
Operational
Transaction Central
Operational
Hosted
Operational
Virtual Terminal
Operational
Recurring Billing
Operational
Batch Upload
Operational
Web Services
Operational
ACH Processing
Operational
Transaction Express (TXP)
Operational
Hosted
Operational
Virtual Terminal
Operational
Batch Upload
Operational
Recurring Billing
Operational
Tokenization / Manual Billing
Operational
ProcessNow / Mobile Payment Acceptance
Operational
ACH Processing
Operational
Web Services
Operational
Integrated Widget
Operational
TransIT
Operational
Merchant Center
Operational
Hosted
Operational
WebPASS / Virtual Terminal
Operational
CounterPASS/POS
Operational
MultiPASS / API Integration
Operational
Mobile Payment Acceptance
Operational
Settlement / Funding
Operational
Auto-Boarding
Operational
Transaction Summary
Operational
TransLink
Operational
TSYS InfoCenter
Operational
TSYS Merchant Authorization Platform/Core
Operational
Batch Authorization System (BAS)
Operational
Saratoga
Operational
Sierra
Operational
Summit
Operational
Genius POS
Operational
Platform Overall
Operational
Server & Platform Connectivity (API)
Operational
Back Office (Portal)
Operational
Global Payments - Canada
Operational
GSAP Canada
Operational
GNAP Canada
Operational
GPEcom Canada
Operational
Portico Canada ATL/RIC
Operational
Portico Canada GCP
Operational
Portico Canada VT
Operational
GPAPI Canada
Operational
Loblaws Only
Operational
EVO
Operational
Heartland
Operational
NWS / PetroPay
Operational
VAPS
Operational
Exchange
Operational
Portico
Operational
Heartland ACH
Operational
Heartland Bill Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
*Cancelled* GPC Courtesy Advisory - CHG00047365 - April 22, 2026 - GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Apr 17, 2026 12:30-13:00 MDT
Please note that GPAPI 2026 -2.1+2.2 RELEASE APIGEE X scheduled for April 22, 2026 has been cancelled.
Cancelled Maintenance: GPAPI 2026 -2.1+2.2 RELEASE APIGEE X
Effective April 22, 2026
Please be advised Global Payments has cancelled GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Deployment to the production environment on Wednesday, April 22, 2026.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 17, 2026 - 11:04 MDT
Cancelled Maintenance: GPAPI 2026 -2.1+2.2 RELEASE APIGEE X
Effective April 22, 2026
Please be advised Global Payments has cancelled GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Deployment to the production environment on Wednesday, April 22, 2026.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 17, 2026 - 11:04 MDT
GPC Courtesy Advisory - April 21st, 2026 - CHG00045142: Richmond Metro Data Center Firewall Upgrade Apr 20, 2026 22:00 - Apr 21, 2026 05:00 MDT
Please be advised that Global Payments will be performing network maintenance in the Atlanta Metro Data Center on Tuesday, April 21, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do not expect any impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 09, 2026 - 13:47 MDT
During the maintenance window we do not expect any impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 09, 2026 - 13:47 MDT
Pass/TransIT Scheduled Weekly Maintenance Apr 20, 2026 22:00 - Apr 21, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, April 20, 2026 and 6:00 AM MT on Tuesday, April 21, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Apr 08, 2026 - 16:44 MDT
Posted on Apr 08, 2026 - 16:44 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Apr 20, 2026 22:00 - Apr 21, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, April 20, 2026 and 6:00 AM MT on Tuesday, April 21, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Apr 08, 2026 - 16:46 MDT
Posted on Apr 08, 2026 - 16:46 MDT
GPC Courtesy Advisory - CHG00047415 - April 21, 2026 - GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release Apr 20, 2026 23:00 - Apr 21, 2026 06:00 MDT
Please see the below maintenance advisory regarding GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release scheduled for April 21, 2026.
Scheduled Maintenance: GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release
Effective April 21, 2026
Please be advised Global Payments will be performing GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release Deployment to the production environment on Tuesday, April 21, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 08:00 a.m. ET same day.
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 13, 2026 - 09:58 MDT
Scheduled Maintenance: GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release
Effective April 21, 2026
Please be advised Global Payments will be performing GPAPI 2026 2.1 + 2.2(High Priority Items) APIGEE EDGE Release Deployment to the production environment on Tuesday, April 21, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 08:00 a.m. ET same day.
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 13, 2026 - 09:58 MDT
GPC Courtesy Advisory - April 21, 2026 - Enhancement to TaaS Services and SAST Fixes in PROD environment Apr 20, 2026 23:30 - Apr 21, 2026 06:00 MDT
Please see the below maintenance advisory regarding Enhancement to TaaS services and SAST fixes in PROD environment scheduled for April 21, 2026.
Scheduled Maintenance: Enhancement to TaaS Services and SAST Fixes in Production Environment
Effective: April 21, 2026
Please be advised regarding targeted EI-TaaS Snap Token Format and TaaS enhancements in the production environment on Tuesday, April 21, 2026. Our change window begins at 01:30 a.m. ET and will conclude at approximately 8:00 a.m. ET that day.
As part of this change, we are promoting multiple performance improvement changes along with logging enhancements to capture method-level execution time, as well as security fixes for TaaS services.
During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 10, 2026 - 13:57 MDT
Scheduled Maintenance: Enhancement to TaaS Services and SAST Fixes in Production Environment
Effective: April 21, 2026
Please be advised regarding targeted EI-TaaS Snap Token Format and TaaS enhancements in the production environment on Tuesday, April 21, 2026. Our change window begins at 01:30 a.m. ET and will conclude at approximately 8:00 a.m. ET that day.
As part of this change, we are promoting multiple performance improvement changes along with logging enhancements to capture method-level execution time, as well as security fixes for TaaS services.
During the maintenance window, we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 10, 2026 - 13:57 MDT
GPC Courtesy Advisory - April 21st, 2026 - Interac IDP - Central 1 Bank Maintenance Apr 21, 2026 00:00-06:30 MDT
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: April 21st, 2026 - 02:00 EDT
Planned End Date/Time: April 21st, 2026 - 08:30 EDT
Provider Performing Maintenance: Central 1
Description: Central-1 is performing maintenance on the AIL server
Service Affected: IDP
Issuer: Central 1
Impact: Central 1 debit (IDP) transactions might be impacted during this maintenance window.
Change #: WO0000009537678
Please note that Central 1 performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 10, 2026 - 14:01 MDT
Planned Start Date/Time: April 21st, 2026 - 02:00 EDT
Planned End Date/Time: April 21st, 2026 - 08:30 EDT
Provider Performing Maintenance: Central 1
Description: Central-1 is performing maintenance on the AIL server
Service Affected: IDP
Issuer: Central 1
Impact: Central 1 debit (IDP) transactions might be impacted during this maintenance window.
Change #: WO0000009537678
Please note that Central 1 performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 10, 2026 - 14:01 MDT
*Cancelled - GPC Courtesy Advisory - CHG00046795 - April 21, 2026 - Portico 3.52 Prod Release on Maple (ATL/RIC) Apr 21, 2026 02:00-05:00 MDT
Update -
Please note that Portico 3.52 Prod Release on Maple (ATL/RIC) scheduled for April 21, 2026 has been cancelled.
Cancelled Maintenance : Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective: April 21, 2026
Please be advised Global Payments has cancelled performing Portico version 3.52 release to the production environment on Tuesday, April 21, 2026.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 20, 2026 - 08:01 MDT
Cancelled Maintenance : Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective: April 21, 2026
Please be advised Global Payments has cancelled performing Portico version 3.52 release to the production environment on Tuesday, April 21, 2026.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 20, 2026 - 08:01 MDT
Scheduled -
Please see the below maintenance advisory regarding Portico 3.52 Prod Release on Maple (ATL/RIC) scheduled for April 21, 2026.
Scheduled Maintenance : Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective April 21, 2026
Please be advised Global Payments will be performing Portico version 3.52 release to the production environment on Tuesday, April 21, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 07:00 a.m. ET the same day.
While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight GSAP or GNAP merchant traffic associated Portico application or service on the URLs listed below:
api2-na.portico.globalpay.com
api2-eu.portico.globalpay.com
api2-ap.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 09, 2026 - 13:35 MDT
Scheduled Maintenance : Portico 3.52 Prod Release on Maple (ATL/RIC)
Effective April 21, 2026
Please be advised Global Payments will be performing Portico version 3.52 release to the production environment on Tuesday, April 21, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 07:00 a.m. ET the same day.
While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight GSAP or GNAP merchant traffic associated Portico application or service on the URLs listed below:
api2-na.portico.globalpay.com
api2-eu.portico.globalpay.com
api2-ap.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Apr 09, 2026 - 13:35 MDT
Genius POS Scheduled Weekly Maintenance Apr 21, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, April 21, 2026. While the release is completed, no user impacts are expected.
Posted on Apr 08, 2026 - 16:39 MDT
Posted on Apr 08, 2026 - 16:39 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Apr 21, 2026 19:00 - Apr 22, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 21, 2026 and 6:00 AM MT on Wednesday, April 22, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Apr 08, 2026 - 16:41 MDT
Posted on Apr 08, 2026 - 16:41 MDT
GPC Courtesy Advisory - April 22nd, 2026 - CHG00030319: Network Maintenance in Richmond Data Center Apr 21, 2026 22:00 - Apr 22, 2026 05:00 MDT
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 22, 2026. This maintenance is scheduled to begin at 12:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 09, 2026 - 13:49 MDT
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 09, 2026 - 13:49 MDT
GPC Courtesy Advisory - CHG00047365 - April 22, 2026 - GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Apr 21, 2026 23:00 - Apr 22, 2026 06:00 MDT
Please see the below maintenance advisory regarding GPAPI 2026 -2.1+2.2 RELEASE APIGEE X scheduled for April 22, 2026.
Scheduled Maintenance: GPAPI 2026 -2.1+2.2 RELEASE APIGEE X
Effective April 22, 2026
Please be advised Global Payments will be performing GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Deployment to the production environment on Wednesday, April 22, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 08:00 a.m. ET same day. .
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 13, 2026 - 10:04 MDT
Scheduled Maintenance: GPAPI 2026 -2.1+2.2 RELEASE APIGEE X
Effective April 22, 2026
Please be advised Global Payments will be performing GPAPI 2026 -2.1+2.2 RELEASE APIGEE X Deployment to the production environment on Wednesday, April 22, 2026. This maintenance is scheduled to begin at 01:00 A.M. ET and end at 08:00 a.m. ET same day. .
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 13, 2026 - 10:04 MDT
GPC Courtesy Advisory - April 23rd, 2026 - CRQ-16087: GPeCom Primary Database Maintenance Apr 22, 2026 22:30 - Apr 23, 2026 00:00 MDT
Please be advised of upcoming maintenance on the database infrastructure that supports GPeCom services. As per previous exercises, this activity is performed in an early morning maintenance slot to ensure minimal disruption to merchants.
During this maintenance slot, the database instance will be cut over to the secondary server within the same Google Cloud region, which will lead to a short period (less than 60 seconds) of impact for all services. During the downtime, merchants can expect to see either latency, failures or a combination of both.
Description: GPeCom Primary Database Maintenance
Date: April 23rd, 2026
Start time: 00:30 EDT
End Time: 02:00 EDT
Impact: While the window is 90 minutes long we estimate the impact will occur at approx. 01:00 EDT
Change #: CRQ-16087
Please reach out to your account manager if you have any questions or concerns.
Posted on Apr 09, 2026 - 13:38 MDT
During this maintenance slot, the database instance will be cut over to the secondary server within the same Google Cloud region, which will lead to a short period (less than 60 seconds) of impact for all services. During the downtime, merchants can expect to see either latency, failures or a combination of both.
Description: GPeCom Primary Database Maintenance
Date: April 23rd, 2026
Start time: 00:30 EDT
End Time: 02:00 EDT
Impact: While the window is 90 minutes long we estimate the impact will occur at approx. 01:00 EDT
Change #: CRQ-16087
Please reach out to your account manager if you have any questions or concerns.
Posted on Apr 09, 2026 - 13:38 MDT
GPC Courtesy Advisory - CHG00043548 - April 24, 2026 - GSAP-NA (G2-NA) Platform Maintenance Apr 24, 2026 19:00-22:00 MDT
Please see the below maintenance advisory regarding GSAP-NA (G2-NA) Platform maintenance scheduled for April 24, 2026.
Scheduled Maintenance: GSAP NA Platform maintenance
Effective April 24, 2026
Please be advised regarding targeted GSAP-NA (G2-NA) Platform maintenance to be conducted on Friday April 24th, 2026. Our change window begins at 9:00pm ET and will conclude at approximately 12:00am ET next day.
Planned activities include GSAP SM database quarterly maintenance.
● Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be unavailable between 9:00pm ET and approximately 12:00am ET next day.
● There will be no impact to transaction processing
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 15, 2026 - 16:05 MDT
Scheduled Maintenance: GSAP NA Platform maintenance
Effective April 24, 2026
Please be advised regarding targeted GSAP-NA (G2-NA) Platform maintenance to be conducted on Friday April 24th, 2026. Our change window begins at 9:00pm ET and will conclude at approximately 12:00am ET next day.
Planned activities include GSAP SM database quarterly maintenance.
● Transaction Data Store (TDS) and Customer Master File (CMF) for the NA region will be unavailable between 9:00pm ET and approximately 12:00am ET next day.
● There will be no impact to transaction processing
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 15, 2026 - 16:05 MDT
File Transfer Scheduled Weekly Maintenance Apr 25, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, April 25, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Apr 08, 2026 - 16:43 MDT
Posted on Apr 08, 2026 - 16:43 MDT
GPC Courtesy Advisory - April 25th, 2026 - Interac IDP - MobilePay TSP Maintenance Apr 25, 2026 20:00 - Apr 26, 2026 08:00 MDT
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: April 25th, 2026 - 22:00 EDT
Planned End Date/Time: April 26th, 2026 - 10:00 EDT
Provider Performing Maintenance: Interac
Description: Application Deployment to a newer version
Service Affected: Interac MobilePay TSP Service
Issuer: All issuing banks processing MobilePay
Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.
Interac Change #: 90005
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 14, 2026 - 11:52 MDT
Planned Start Date/Time: April 25th, 2026 - 22:00 EDT
Planned End Date/Time: April 26th, 2026 - 10:00 EDT
Provider Performing Maintenance: Interac
Description: Application Deployment to a newer version
Service Affected: Interac MobilePay TSP Service
Issuer: All issuing banks processing MobilePay
Impact: This change applies exclusively to Mobile Wallet and In-App transactions. During the maintenance period, end users can continue to complete transactions using their physical debit cards. MobilePay transactions might be impacted.
Interac Change #: 90005
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 14, 2026 - 11:52 MDT
GPC Courtesy Advisory - April 26th, 2026 - TD Canada Trust Bank Maintenance Apr 26, 2026 01:00-05:00 MDT
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: April 26th, 2026 - 03:00 EDT
Planned End Date/Time: April 26th, 2026 - 07:00 EDT
Provider Performing Maintenance: TD Canada Trust
Description: IMN 401 traffic redirection to SCTD2 and back to MCTD2
Service Affected: IDP
Issuer: TD Canada Trust
Impact: TD IDP transactions might be impacted during this maintenance window.
Interac Change #: WO0000009550382
Please note that TD performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 16, 2026 - 12:24 MDT
Planned Start Date/Time: April 26th, 2026 - 03:00 EDT
Planned End Date/Time: April 26th, 2026 - 07:00 EDT
Provider Performing Maintenance: TD Canada Trust
Description: IMN 401 traffic redirection to SCTD2 and back to MCTD2
Service Affected: IDP
Issuer: TD Canada Trust
Impact: TD IDP transactions might be impacted during this maintenance window.
Interac Change #: WO0000009550382
Please note that TD performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 16, 2026 - 12:24 MDT
Pass/TransIT Scheduled Monthly Release Apr 26, 2026 22:00 - Apr 27, 2026 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 26, 2026 and 6:00 AM MT on Monday, April 27, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Apr 08, 2026 - 16:38 MDT
Posted on Apr 08, 2026 - 16:38 MDT
GPC Courtesy Advisory - April 27th, 2026 - TD Canada Trust Bank Maintenance Apr 27, 2026 01:00-05:00 MDT
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: April 27th, 2026 - 03:00 EDT
Planned End Date/Time: April 27th, 2026 - 07:00 EDT
Provider Performing Maintenance: TD Canada Trust
Description: IMN 401 traffic redirection to SCTD2 and back to MCTD2
Service Affected: IDP
Issuer: TD Canada Trust
Impact: TD IDP transactions might be impacted during this maintenance window.
Interac Change #: WO0000009550382
Please note that TD performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 16, 2026 - 12:28 MDT
Planned Start Date/Time: April 27th, 2026 - 03:00 EDT
Planned End Date/Time: April 27th, 2026 - 07:00 EDT
Provider Performing Maintenance: TD Canada Trust
Description: IMN 401 traffic redirection to SCTD2 and back to MCTD2
Service Affected: IDP
Issuer: TD Canada Trust
Impact: TD IDP transactions might be impacted during this maintenance window.
Interac Change #: WO0000009550382
Please note that TD performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Apr 16, 2026 - 12:28 MDT
Pass/TransIT Scheduled Weekly Maintenance Apr 27, 2026 22:00 - Apr 28, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, April 27, 2026 and 6:00 AM MT on Tuesday, April 28, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Apr 08, 2026 - 16:45 MDT
Posted on Apr 08, 2026 - 16:45 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Apr 27, 2026 22:00 - Apr 28, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, April 27, 2026 and 6:00 AM MT on Tuesday, April 28, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Apr 08, 2026 - 16:46 MDT
Posted on Apr 08, 2026 - 16:46 MDT
Genius POS Scheduled Weekly Maintenance Apr 28, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, April 28, 2026. While the release is completed, no user impacts are expected.
Posted on Apr 08, 2026 - 16:40 MDT
Posted on Apr 08, 2026 - 16:40 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Apr 28, 2026 19:00 - Apr 29, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 28, 2026 and 6:00 AM MT on Wednesday, April 29, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Apr 08, 2026 - 16:42 MDT
Posted on Apr 08, 2026 - 16:42 MDT
Scheduled Maintenance - Network Maintenance in Richmond Data Center Apr 28, 2026 22:00 - Apr 29, 2026 05:00 MDT
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 29, 2026. This maintenance is scheduled to begin at 00:00 a.m.ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 17, 2026 - 14:17 MDT
During the maintenance window we expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 17, 2026 - 14:17 MDT
GPC Courtesy advisory - April 29, 2026 - Network Maintenance in Richmond Data Center Apr 28, 2026 22:00 - Apr 29, 2026 05:00 MDT
Please see the below maintenance advisory regarding Network Maintenance in Richmond Data Center scheduled for April 29, 2026.
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective: April 29, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 29, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 17, 2026 - 11:10 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective: April 29, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 29, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 17, 2026 - 11:10 MDT
*Revised* GPC Courtesy Advisory - May 17th, 2026 - Interac IDP Maintenance May 17, 2026 01:00-04:00 MDT
Below maintenance has been rescheduled from March 22nd, 2026 to May 17th, 2026.
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: May 17th, 2026 - 03:00 EDT
Planned End Date/Time: May 17th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac IMN
Description: Infrastructure Maintenance – Vendor (Rogers) firmware upgrade
Service Affected: Interac IDP transactions
Impact: Debit cards transactions may be impacted during this maintenance.
Interac Change #: 87186
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Mar 30, 2026 - 10:56 MDT
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: May 17th, 2026 - 03:00 EDT
Planned End Date/Time: May 17th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac IMN
Description: Infrastructure Maintenance – Vendor (Rogers) firmware upgrade
Service Affected: Interac IDP transactions
Impact: Debit cards transactions may be impacted during this maintenance.
Interac Change #: 87186
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Mar 30, 2026 - 10:56 MDT