SEV-3 (Medium) TSYS System Incident - TransIT intermittent time-outs

Incident Report for Global Payments

Resolved

This incident was resolved when a TransIT timeout issue was corrected. Teams will be working on steps for remediation and prevention of future occurrences.
Posted Sep 21, 2022 - 15:33 MDT

Investigating

We are aware of an issue with intermittent TransIT timeouts and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Posted Sep 21, 2022 - 15:18 MDT
This incident affected: TransIT (Merchant Center, Hosted, WebPASS / Virtual Terminal, CounterPASS/POS, MultiPASS / API Integration).