Global Payments System Incident - Interac Debit Cards Processing Issue - CUCC Bank - Canada

Incident Report for Global Payments

Resolved

Service: Interac Debit Card - CUCC - Credit Union Central of Canada
Impacted Segment: Canada

Impact Start time: 11/05/2025 - 18:07 EST
Impact End time: 11/05/2025 - 18:46 EST

Restored: This issue has been resolved by Interac/CUCC at 18:46 EST

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Bank are actively investigating



Service: Cartes de débit Interac - Banque Credit Union Central of Canada
Segment impacté: Canada

Début de l’impact: 11/05/2025 - 18:07 HE
Fin de l’impact: 11/05/2025 - 18:46 HE

Résolution: Ce problème a été résolu par Interac/CUCC à 18:46 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments

Action prise: Interac et la banque émettrice enquêtent activement
Posted Nov 05, 2025 - 17:03 MST

Investigating

Service: Interac Debit Card - CUCC - Credit Union Central of Canada
Impacted Segment: Canada

Impact Start time: 11/05/2025 - 18:07 EST
Impact End time: ongoing

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Bank are actively investigating



Service: Cartes de débit Interac - Banque Credit Union Central of Canada
Segment impacté: Canada

Début de l’impact: 11/05/2025 - 18:07 HE
Fin de l’impact: En cours


Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments

Action prise: Interac et la banque émettrice enquêtent activement
Posted Nov 05, 2025 - 16:48 MST
This incident affected: Global Payments - Canada (GSAP Canada, GNAP Canada, Portico Canada ATL/RIC, Portico Canada GCP).