Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

Incident Report for Global Payments

Resolved

Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 02/20/2026 - 19:18 EST
Impact End time: 02/20/2026 - 19:28 EST

Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards between 19:18-19:28 EST. This issue is external to Global Payments.

Actions Taken: Interac and Issuing Bank have been engaged.

Service: Cartes de débit Interac - Banque RBC
Segment impacté: Canada

Début de l’impact: 02/20/2026 - 19:18 HE
Fin de l’impact: 02/20/2026 - 19:28 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC entre 19:18-19:28 HE. Ce problème est externe à Global Payments

Action prise: Interac et la banque émettrice ont été engagés.

Posted Feb 20, 2026 - 18:00 MST

This incident affected: Global Payments - Canada (GSAP Canada, GNAP Canada, Portico Canada ATL/RIC, Portico Canada GCP, GPAPI Canada).