The vendor has confirmed that the issue is resolved, and we are no longer seeing transaction impact. This issue is resolved.
Posted Sep 26, 2024 - 11:54 MDT
Update
We are continuing to work to mitigate the impact of this issue and to receive updates from the impacted vendor.
This issue is external to Global Payments. We will continue to provide regular updates until the situation is corrected.
Posted Sep 26, 2024 - 11:34 MDT
Identified
We are aware of an issue with a vendor that is causing intermittent transaction timeouts and latency.
This issue is external to Global Payments and we are working with our vendor. We will provide regular updates until the situation is corrected.
Posted Sep 26, 2024 - 10:34 MDT
This incident affected: Transaction Express (TXP) (Hosted, Virtual Terminal, ProcessNow / Mobile Payment Acceptance, Web Services), Transaction Central (Hosted, Virtual Terminal, Web Services), and TransIT (Hosted, WebPASS / Virtual Terminal, CounterPASS/POS, MultiPASS / API Integration, Mobile Payment Acceptance).