Global Payments System Incident - Interac Debit cards processing issue - NBC bank - Canada

Incident Report for Global Payments

Resolved

Service: Interac Debit Card - NBC Bank
Impacted Segment: Canada

Impact Start time: 04/22/2026 - 14:44 EDT
Impact End time: 04/22/2026 - 15:09 EDT

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with NBC Bank Interac Debit Cards between 14:44 and 15:09 EDT. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.

Service: Cartes de débit Interac - Banque NBC
Segment impacté: Canada

Début de l’impact: 04/22/2026 - 14:44 HE
Fin de l’impact: 04/22/2026 - 15:09 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque NBC entre 14:44 and 15:09 HE . Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.

Posted Apr 22, 2026 - 13:22 MDT

This incident affected: Global Payments - Canada (GSAP Canada, GNAP Canada, Portico Canada ATL/RIC, Portico Canada GCP, GPAPI Canada).