Global Payments System Incident - Interac Debit Cards Processing Issue - RBC Bank - Canada

Incident Report for Global Payments

Resolved

Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 02/10/2026 - 05:32 EST
Impact End time: 02/10/2026 - 06:03 EST

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited) Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Bank have been engaged.

Service: Cartes de débit Interac - Banque RBC
Segment impacté: Canada

Début de l’impact: 02/10/2026 - 05:32 HE
Fin de l’impact: 02/10/2026 - 06:03 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). Ce problème est externe à Global Payments

Action prise: Interac et la banque émettrice ont été engagés .

Posted Feb 10, 2026 - 04:49 MST

This incident affected: Global Payments - Canada (GSAP Canada, GNAP Canada, Portico Canada ATL/RIC, Portico Canada GCP, GPAPI Canada).