All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
99.96 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
99.96 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Ovation POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.96 % uptime
Today
GSAP Canada Operational
90 days ago
99.93 % uptime
Today
GNAP Canada Operational
90 days ago
99.93 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.92 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.93 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
100.0 % uptime
Today
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Pass/TransIT Scheduled Monthly Release Apr 28, 2024 22:00 - Apr 29, 2024 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 28, 2024 and 6:00 AM MT on Monday, April 29, 2024. While the release is completed, you may see interruptions while using the product.
Posted on Apr 08, 2024 - 16:11 MDT
Ovation Scheduled Weekly Maintenance Apr 30, 2024 10:00-12:00 MDT
We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, April 30, 2024. While the release is completed, no user impacts are expected.
Posted on Apr 08, 2024 - 16:14 MDT
Past Incidents
Apr 24, 2024
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 23, 2024 and 6:00 AM MT on Wednesday, April 24, 2024. BAS files may be delayed due to this scheduled maintenance.
Apr 8, 16:17 MDT
Apr 23, 2024
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, April 22, 2024 and 6:00 AM MT on Tuesday, April 23, 2024. The platform may experience disconnects while the maintenance is being performed.
Apr 8, 16:23 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, April 22, 2024 and 6:00 AM MT on Tuesday, April 23, 2024. You may see interruptions while using the product during the maintenance period.
Apr 8, 16:21 MDT
Apr 22, 2024
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 21, 2024 and 6:00 AM MT on Monday, April 22, 2024. While the release is completed, you may see interruptions while using the product.
Apr 8, 16:10 MDT
Apr 21, 2024
Apr 20, 2024
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, April 20, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Apr 8, 16:19 MDT
Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 16, 2024 and 6:00 AM MT on Wednesday, April 17, 2024. BAS files may be delayed due to this scheduled maintenance.
Apr 8, 16:16 MDT
Heartland System Incident - Exchange Lite - VAPS & NWS
Resolved - Teams validated the network changes and this issue is now resolved.
Apr 17, 02:05 MDT
Monitoring - Teams have implemented some network changes and they are monitoring to ensure system stability.
Apr 17, 01:14 MDT
Update - Technical teams are still engaged and working on this issue. Updates will be provided as they become available.
Apr 16, 23:50 MDT
Update - Teams are focused on system stability within our networks. Additional updates will be provided as they become available.
Apr 16, 22:31 MDT
Update - Teams continue to monitor for system stability. Additional updates will be provided as they become available.
Apr 16, 21:13 MDT
Update - Teams continue to monitor system stability and ensure all regions are stable.
Apr 16, 20:18 MDT
Identified - Teams continue to research system health. The primary transaction impact for this issue was from 7:15 through 7:19 PM CT. Teams will continue to monitor.
Apr 16, 19:21 MDT
Investigating - Heartland is aware of an incident with transaction processing on Exchange Lite including NWS & VAPS. Teams are engaged on a bridge call working towards resolution. Additional updates will be provided as they become available.
Apr 16, 18:39 MDT
Apr 16, 2024
Ovation Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 MDT
Scheduled - We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, April 16, 2024. While the release is completed, no user impacts are expected.
Apr 8, 16:13 MDT
Apr 15, 2024
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 14, 2024 and 6:00 AM MT on Monday, April 15, 2024. While the release and maintenance are completed, you may see interruptions while using the product.
Mar 27, 12:10 MDT
Apr 14, 2024
Apr 13, 2024

No incidents reported.

Apr 12, 2024
TSYS Batch Authorization System Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Apr 12, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 MDT
Scheduled - We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Friday, April 12, 2024. BAS files may be delayed due to this release.
Mar 27, 12:32 MDT
Saratoga / Sierra / Summit Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 MDT
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Friday, April 12, 2024. While the release is completed, Saratoga and Host Capture may experience disconnects.
Mar 27, 12:40 MDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 9, 2024 and 6:00 AM MT on Wednesday, April 10, 2024. BAS files may be delayed due to this scheduled maintenance.
Mar 27, 12:27 MDT
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