All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
99.98 % uptime
Today
Virtual Terminal Operational
90 days ago
99.98 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
99.98 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
99.98 % uptime
Today
Virtual Terminal Operational
90 days ago
99.98 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
99.98 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
99.98 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
99.98 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
99.98 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
99.98 % uptime
Today
CounterPASS/POS Operational
90 days ago
99.98 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
99.98 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
99.98 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Ovation POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.99 % uptime
Today
GSAP Canada Operational
90 days ago
99.99 % uptime
Today
GNAP Canada Operational
90 days ago
99.97 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.96 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.99 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
100.0 % uptime
Today
Loblaws Only ? Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Ovation Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 MST
Scheduled - We will be releasing product and system enhancements to the Ovation platform between 10:00 AM MT and 12:00 PM MT on Tuesday, November 19, 2024. While the release is completed, no user impacts are expected.
Nov 8, 09:49 MST
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, November 18, 2024 and 6:00 AM MT on Tuesday, November 19, 2024. You may see interruptions while using the product during the maintenance period.
Nov 8, 09:53 MST
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 07:00 MST
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, November 16, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Nov 8, 09:51 MST
Nov 15, 2024
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Thursday, November 14, 2024 and 6:00 AM MT on Friday, November 15, 2024. The platform may experience disconnects while the maintenance is being performed.
Oct 24, 08:12 MDT
Nov 14, 2024
Transaction Express (TXP) and Transaction Central (TC) Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:00 MST
Scheduled - Maintenance will be performed on TXP and TC infrastructure on November 11, 2024 through November 14, 2024 from 3:00 am to 5:00 am MT. This maintenance should NOT impact customers connecting properly to the gateways. We do not anticipate an impact to transaction processing on TXP and TC. However, with all production changes there is a possibility of a service interruption during this timeframe.
Nov 8, 11:02 MST
Ovation Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 02:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 MST
Scheduled - Global Payments will be performing unscheduled maintenance on the Ovation Point of Sale application starting on Thursday, November 14, 2024.

Devices will need to have at least 50% battery power whether it is plugged in or not and will need to be connected to a strong Wi-Fi connection during this time. This large file download will take approximately 15 minutes to complete.

After the download is completed, merchants will be prompted to install the application. If no action is taken within 60 seconds, the application will start to auto-install.

For merchants that turn off their terminals, devices will be prompted to initiate this process once turned back on. The entire process will take approximately 25-30 minutes to complete.

During this time, users will not be able to use the point-of-sale devices.
Nov 13, 13:43 MST
Nov 13, 2024
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 06:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Tuesday, November 12, 2024 and 6:00 AM MT on Wednesday, November 13, 2024. The platform may experience disconnects while the maintenance is being performed.
Oct 24, 08:07 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, November 12, 2024 and 6:00 AM MT on Wednesday, November 13, 2024.
BAS files may be delayed due to this scheduled maintenance.
Oct 24, 08:00 MDT
Transaction Express (TXP) and Transaction Central (TC) Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:00 MST
Scheduled - Maintenance will be performed on TXP and TC infrastructure on November 11, 2024 through November 14, 2024 from 3:00 am to 5:00 am MT. This maintenance should NOT impact customers connecting properly to the gateways. We do not anticipate an impact to transaction processing on TXP and TC. However, with all production changes there is a possibility of a service interruption during this timeframe.
Nov 8, 10:59 MST
Nov 12, 2024
Transaction Express (TXP) and Transaction Central (TC) Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:00 MST
Scheduled - Maintenance will be performed on TXP and TC infrastructure on November 11, 2024 through November 14, 2024 from 3:00 am to 5:00 am MT. This maintenance should NOT impact customers connecting properly to the gateways. We do not anticipate an impact to transaction processing on TXP and TC. However, with all production changes there is a possibility of a service interruption during this timeframe.
Nov 8, 10:56 MST
Nov 11, 2024
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Nov 11, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 22:00 MST
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, November 10, 2024 and 6:00 AM MT on Monday, November 11, 2024. While the release and maintenance are completed, you may see interruptions while using the product.
Oct 24, 07:34 MDT
Transaction Express (TXP) and Transaction Central (TC) Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:00 MST
Scheduled - Maintenance will be performed on TXP and TC infrastructure on November 11, 2024 through November 14, 2024 from 3:00 am to 5:00 am MT. This maintenance should NOT impact customers connecting properly to the gateways. We do not anticipate an impact to transaction processing on TXP and TC. However, with all production changes there is a possibility of a service interruption during this timeframe.
Nov 8, 10:52 MST
Nov 10, 2024
Nov 9, 2024
Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada
Resolved - Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada

Impact Start time: 11/09/2024 - 14:58 ET
Impact End time: 11/09/2024 - 15:30 ET

Restored: This issue has been resolved.
Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time.

Actions Taken: Support teams are engaged in troubleshooting.




Service: Portico Maple (ATL\RIC)
Segment impacté: Canada

Début de l’impact: 11/09/2024 - 14:58 HE
Fin de l’impact: 11/09/2024 - 15:30 HE

Résolution: Ce problème a été résolu.
Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment.

Action prise: Les équipes de support sont engagées dans le dépannage.
Nov 9, 15:14 MST
TSYS Batch Authorization System Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Nov 9, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 07:00 MST
Scheduled - We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Saturday, November 9, 2024. BAS files may be delayed due to this release.
Oct 24, 08:20 MDT
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 07:00 MST
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, November 9, 2024. Merchant BAS response files may be delayed due to this scheduled maintenance.
Oct 24, 08:15 MDT
Saratoga / Sierra / Summit Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 MST
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Saturday, November 9, 2024. While the release is completed, Saratoga and Host Capture may experience disconnects.
Oct 24, 08:24 MDT
Nov 8, 2024
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Thursday, November 7, 2024 and 6:00 AM MT on Friday, November 8, 2024. The platform may experience disconnects while the maintenance is being performed.
Oct 24, 08:10 MDT
Nov 7, 2024
Nov 6, 2024
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 06:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, November 5, 2024 and 6:00 AM MT on Wednesday, November 6, 2024.
BAS files may be delayed due to this scheduled maintenance.
Oct 24, 07:58 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Tuesday, November 5, 2024 and 6:00 AM MT on Wednesday, November 6, 2024. The platform may experience disconnects while the maintenance is being performed.
Oct 24, 08:05 MDT
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