All Systems Operational

About This Site

Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.

For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/

Uptime over the past 90 days. View historical uptime.
Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
99.96 % uptime
Today
Hosted Operational
90 days ago
99.94 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
99.94 % uptime
Today
Batch Upload Operational
90 days ago
99.94 % uptime
Today
Web Services Operational
90 days ago
99.94 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
99.95 % uptime
Today
Hosted Operational
90 days ago
99.94 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
99.94 % uptime
Today
Recurring Billing Operational
90 days ago
99.94 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
99.94 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
99.94 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
99.94 % uptime
Today
Integrated Widget Operational
90 days ago
99.94 % uptime
Today
TransIT Operational
90 days ago
100.0 % uptime
Today
Merchant Center Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement / Funding Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Ovation POS Operational
90 days ago
100.0 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
100.0 % uptime
Today
Global Payments - Canada Operational
90 days ago
99.99 % uptime
Today
GSAP Canada Operational
90 days ago
99.99 % uptime
Today
GNAP Canada Operational
90 days ago
99.99 % uptime
Today
GPEcom Canada Operational
90 days ago
100.0 % uptime
Today
Portico Canada ATL/RIC Operational
90 days ago
99.99 % uptime
Today
Portico Canada GCP Operational
90 days ago
99.99 % uptime
Today
Portico Canada VT Operational
90 days ago
100.0 % uptime
Today
GPAPI Canada Operational
90 days ago
99.98 % uptime
Today
Loblaws Only ? Operational
EVO Operational
Heartland Operational
NWS / PetroPay Operational
VAPS Operational
Exchange Operational
Portico Operational
Heartland ACH Operational
Heartland Bill Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Global Payments Unscheduled Network Maintenance Sep 2, 2025 22:00 - Sep 3, 2025 06:00 MDT

Scheduled - Global Payments will be performing unscheduled network maintenance on the Tempe Data Center starting Tuesday, September 2, 2025, at 10:00 PM MT until Wednesday, September 3, 2025, at 6:00 AM MT.

Maintenance will again take place on the Suwanee Data Center starting Thursday, September 4, 2025, at 10:00 PM MT until Friday, September 5, 2025, at 6:00 AM MT.

During this time, there should be minimal transactional service interruptions for Sierra, Saratoga, Summit, and Transit. Users may see brief disconnects during this maintenance window.
Sep 02, 2025 - 16:50 MDT

Global Payments Unscheduled Network Maintenance Sep 4, 2025 22:00 - Sep 5, 2025 06:00 MDT

Global Payments will be performing unscheduled network maintenance on the Suwanee Data Center starting Thursday, September 4, 2025, at 10:00 PM MT until Friday, September 5, 2025, at 6:00 AM MT.

During this time, there should be minimal transactional service interruptions for Sierra, Saratoga, Summit, and Transit. Users may see brief disconnects during this maintenance window.
Posted on Sep 02, 2025 - 16:56 MDT

File Transfer Scheduled Weekly Maintenance Sep 6, 2025 07:00-13:00 MDT

We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, September 6, 2025. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Aug 25, 2025 - 14:51 MDT

Pass/TransIT Scheduled Monthly Release Sep 7, 2025 22:00 - Sep 8, 2025 06:00 MDT

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, September 7, 2025 and 6:00 AM MT on Monday, September 8, 2025. While the release is completed, you may see interruptions while using the product.
Posted on Aug 25, 2025 - 15:06 MDT

Pass/TransIT Scheduled Weekly Maintenance Sep 8, 2025 22:00 - Sep 9, 2025 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, September 8, 2025 and 6:00 AM MT on Tuesday, September 9, 2025. You may see interruptions while using the product during the maintenance period.
Posted on Aug 25, 2025 - 15:14 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Sep 8, 2025 22:00 - Sep 9, 2025 06:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, September 8, 2025 and 6:00 AM MT on Tuesday, September 9, 2025. The platform may experience disconnects while the maintenance is being performed.
Posted on Aug 25, 2025 - 15:20 MDT

TSYS Batch Authorization System Scheduled Weekly Maintenance Sep 9, 2025 19:00 - Sep 10, 2025 06:00 MDT

We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, September 9, 2025 and 6:00 AM MT on Wednesday, September 10, 2025. BAS files may be delayed due to this scheduled maintenance.
Posted on Aug 25, 2025 - 15:28 MDT

File Transfer Scheduled Weekly Maintenance Sep 13, 2025 07:00-13:00 MDT

We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, September 13, 2025. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Aug 25, 2025 - 15:02 MDT

Pass/TransIT Scheduled Monthly Release Sep 14, 2025 22:00 - Sep 15, 2025 06:00 MDT

We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, September 14, 2025 and 6:00 AM MT on Monday, September 15, 2025. While the release is completed, you may see interruptions while using the product.
Posted on Aug 25, 2025 - 15:09 MDT

Saratoga / Sierra / Summit Scheduled Weekly Maintenance Sep 15, 2025 22:00 - Sep 16, 2025 06:00 MDT

We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, September 15, 2025 and 6:00 AM MT on Tuesday, September 16, 2025. The platform may experience disconnects while the maintenance is being performed.
Posted on Aug 25, 2025 - 15:22 MDT

Pass/TransIT Scheduled Weekly Maintenance Sep 15, 2025 22:00 - Sep 16, 2025 06:00 MDT

We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, September 15, 2025 and 6:00 AM MT on Tuesday, September 16, 2025. You may see interruptions while using the product during the maintenance period.
Posted on Aug 25, 2025 - 15:17 MDT
Sep 2, 2025
Ovation Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 02:00 MDT
Scheduled - We will be releasing product and system enhancements to the Ovation platform between 2:00 AM MT and 4:00 AM MT on Tuesday, September 2, 2025. While the release is completed, no user impacts are expected.
Aug 25, 14:45 MDT
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, August 26, 2025 and 6:00 AM MT on Wednesday, August 27, 2025.
BAS files may be delayed due to this scheduled maintenance.
Aug 12, 14:33 MDT
Aug 26, 2025
Global Payments Scheduled Maintenance for Network
Completed - The scheduled maintenance has been completed.
Aug 26, 06:02 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 22:01 MDT
Scheduled - Global Payments will be conducting routine scheduled maintenance on Monday, August 25th, beginning at 10:00 PM MT. This maintenance will conclude by 6:00 AM MT, on Tuesday, August 26th. As a reminder, during this window VARs, Point of Sale, and gateway providers will want to make sure they are properly balanced between the east and west coast data centers.

If they are load balanced between the east and west, they should experience minimal interruptions during this time.

VARs, Point of Sale, and gateway providers pointing to the east coast only will want to repoint all activity to the west coast (Tempe - 64.66.52.x) by 7:00 PM MT to minimize service disruption in advance of the change window.
Aug 25, 14:41 MDT
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, August 25, 2025 and 6:00 AM MT on Tuesday, August 26, 2025. You may see interruptions while using the product during the maintenance period.
Aug 12, 14:39 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, August 25, 2025 and 6:00 AM MT on Tuesday, August 26, 2025. The platform may experience disconnects while the maintenance is being performed.
Aug 12, 14:47 MDT
Aug 25, 2025
Pass/TransIT Scheduled Monthly Release
Completed - The scheduled maintenance has been completed.
Aug 25, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, August 24, 2025 and 6:00 AM MT on Monday, August 25, 2025. While the release is completed, you may see interruptions while using the product.
Aug 8, 09:38 MDT
Aug 24, 2025
Aug 23, 2025
File Transfer Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 07:00 MDT
Scheduled - We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, August 23, 2025. Merchant BAS response files may be delayed due to this scheduled maintenance.
Aug 8, 09:18 MDT
Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Global Payments System Incident - Interac Debit cards processing issue - BNS bank - Canada
Resolved - Service: Interac Debit Card - BNS - Nova Scotia Bank
Impacted Segment: Canada

Impact Start time: 08/20/2025 - 15:56 EDT
Impact End time: 08/20/2025 - 16:24 EDT

Restored: This issue has been resolved by Interac/BNS at 16:27 ET

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Bank are actively investigating


Service: Cartes de débit Interac - Banque BNS
Segment impacté: Canada

Début de l’impact: 08/20/2025 - 15:56 HE
Fin de l’impact: 08/20/2025 - 16:24 HE

Résolution: Ce problème a été résolu par Interac/BNS à 16:27 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments

Action prise: Interac et la banque émettrice enquêtent activement
Aug 20, 14:38 MDT
Investigating - Service: Interac Debit Card - BNS - Nova Scotia Bank
Impacted Segment: Canada

Impact Start time: 08/20/2025 - 15:56 EDT
Impact End time: On going

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac and Issuing Bank are actively investigating



Service: Cartes de débit Interac - Banque BNS
Segment impacté: Canada

Début de l’impact: 08/20/2025 - 15:56 HE
Fin de l’impact: En cours


Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments

Action prise: Interac et la banque émettrice enquêtent activement
Aug 20, 14:19 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, August 19, 2025 and 6:00 AM MT on Wednesday, August 20, 2025.
BAS files may be delayed due to this scheduled maintenance.
Aug 12, 14:30 MDT
Aug 19, 2025
Pass/TransIT Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, August 18, 2025 and 6:00 AM MT on Tuesday, August 19, 2025. You may see interruptions while using the product during the maintenance period.
Aug 12, 14:36 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:01 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, August 18, 2025 and 6:00 AM MT on Tuesday, August 19, 2025. The platform may experience disconnects while the maintenance is being performed.
Aug 12, 14:42 MDT
Ovation Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 02:00 MDT
Scheduled - We will be releasing product and system enhancements to the Ovation platform between 2:00 AM MT and
4:00 AM MT on Tuesday, August 19, 2025. While the release is completed, no user impacts are expected.
Aug 8, 09:42 MDT
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